Troubleshooting (FAQ)
If your handset requires
z
Troubleshooting, you can perform a diagnostic yourself.
For details, refer to the NTT DOCOMO website.
(
https://www.nttdocomo.co.jp/support/trouble/repair/
(in Japanese only)
)
z
Check whether the software update is required. If it is
required, update the software (
☞
z
If there is no improvement on the problems even after
checking the following items, feel free to contact the
number listed in "Troubleshooting & Repairs" (in
Japanese only) on the last page or a repair counter
that DOCOMO specifies.
Power
z
The handset is not turned on
y
Is the battery pack installed correctly?
☞
y
Make sure the battery has not run out.
☞
z
The screen does not respond or the handset cannot be
turned off
y
You can turn the power off forcibly by pressing
H
for at least 8 seconds.
* Note that data, contents you have set, etc. may
be deleted since the power is turned off forcibly.
Charging
z
Cannot charge the battery
The charging lamp does not illuminate or it flashes
y
Is the battery pack installed correctly?
☞
y
Is the power plug of the adapter inserted into the
outlet or accessory socket properly?
☞
P. 62
"Charging with AC adapter/DC adapter"
y
Are the adapter and the handset set properly?
☞
P. 62 "Charging with AC adapter/DC adapter"
y
When using an AC adapter (sold separately), are the
microUSB plug of the AC adapter and the handset
securely connected?
☞
desktop holder", P. 62 "Charging with AC adapter/
DC adapter"
y
When using USB Cable A to B 01 (sold separately),
is the power of the PC turned on?
☞
"Charging with USB Cable A to B 01"
y
For using the desktop holder, make sure that the
charging terminal of the handset is not dirty. If it is
dirty, clean the terminal with a dry cotton swab etc.
y
If a call, communication or another function is
performed for a long time while charging, the handset
may become warm and charging may stop. Charge
again after the handset temperature lowers
☞
P. 59 "Cautions while charging"
201
Appendix/Index
Summary of Contents for AQUOS SH-02L
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