61
Troubleshooting
Problem
Potential cause(s)
Remedies
Fixture does not respond or appears to be off.
No power to the fixture.
Confirm that the power is switched on, confirm that the
cables are plugged in and the TRUE1 connector is
inserted and turned to its locked position.
Main fuse is blown.
Contact SGM support or certified SGM service partner.
Fixture suddenly turned off.
Power was turned off.
Check the power supply, switches and breakers.
Fixture suddenly stopped responding.
The wireless transmitter or connections, was
disconnected/tampered with.
Inspect the wireless transmitter and connections or
wired connections.
Fixture operates irregularly / abnormal.
DMX address is incorrect.
Inspect and enter the correct DMX address.
DMX cable polarization is inverted (pin 2 + 3).
Install a phase-inverter or replace cables.
DMX link is not terminated.
Install a XLR 120ohm DMX termination at the end of
the DMX link.
Corrupted DMX cable.
Replace or repair defective cables and/or connections.
The fixture operates an internal program.
Go to MENU
→
MANUAL
→
STOP PROGRAM
A corrupted/compromised fixture generates noise/dis-
ruptions on the DMX link.
Track and isolate the corrupted/compromised fixture.
Pan, tilt skips/stutters.
Obstacles is within the required clearance of pan/tilt.
Inspect and remove any obstacles constraining free
operation of pan/tilt.
