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Troubleshooting Guide - Error and Status Codes

NORMAL OPERATION

OFF = DOOR CLOSED

STATUS LED

SLOW FLASH = DOOR OPENING

ON = DOOR FULLY/PARTIALLY
OPEN OR PARTIALLY
CLOSED

FAST FLASH = DOOR CLOSING

ERROR CONDITION

(ONLY INDICATED WHEN

DOOR IS STATIONARY)

OFF = DOOR CLOSED

STATUS LED

2 SHORT FLASHES

MAINS FAILURE

3 SHORT FLASHES

BATTERY LOW

4 SHORT FLASHES

COMMS FAILURE

Summary of Contents for DCC02

Page 1: ...SENTRY DCC02 Roll up Garage Door Automation Installation and User Manual...

Page 2: ...cc PO BOX 49284 ROSETTENVILE 2130 Republic of South Africa AFR Vervaardig Deur Martin Electronics cc Posbus 49284 ROSETTENVILE 2130 Republiek van Suid Afrika ESP Fabricado por Martin Electronics cc PO...

Page 3: ...nnection Diagram For External Receiver Connection Diagram For IR Beams Connection Diagram for Remote Status LED Powering Up The System Setting Up Door Limits Adding weight to very light doors Programm...

Page 4: ...backup second to none Technical staff as well as our engineers are available to give answers to technical or installation problems The equipment is installed countrywide and is available through a ne...

Page 5: ...er short circuit any wiring to and from this equipment 11 The installer has a responsibility to explain to the owner user how the system operates and how to deal with potential emergencies that may ar...

Page 6: ...all console The wall console contains the power source and the remote control receiver and includes a courtesy light and a control button on the front cover To keep wiring to a minimum only a total of...

Page 7: ...caravan doors are suitable candidates for this product Door Condition The condition and quality of the installation of the door plays a MAJOR role in whether the installation of this product or any ot...

Page 8: ...or Mounted Skew Unbalanced door tends to open by itself due to over tensioned springs Door equally easy to lift or to pull down Tube Internal wheel plastic or metal Door Curtain Bent warped or skew sp...

Page 9: ...crewdriver Flat screwdriver Small Side Cutter Multimeter Impact Drill Drill with impact setting Masonry Drill Bit 6 6 5mm Spanner set 17 21 Tek Screws Length of Angled Steel HSS Drill Bits 6 10mm Leng...

Page 10: ...anual Override lanyard guide 7 Optical Pick up 8 Optical encoder gear 9 Power and signaling connector Shown with cover removed 9 THE POWER AND SIGNALING CABLE 3 CORE CAN ONLY GO INTO THE PCB IN ONE OR...

Page 11: ...TATUS LED indicator 9 Auxillary supply fuse 1 AMP 10 Main fuse 5 AMP 11 TRIGGER button 12 POWER GOOD LED indicator 13 Buzzer 14 Toroidial transformer 15 LED lamp Shown with cover removed The product i...

Page 12: ...o region and local mains voltage Locate the two pin header on the underside of the wall console PCB as shown above Plug the two pin receptacle on the one end of the mains lead as shown into the recept...

Page 13: ...er on the underside of the wall console PCB as shown above Plug either end of the interconnecting cable into the receptacle The moulded grommet on the cable is designed to slot into a mating receptacl...

Page 14: ...nd of the door and re balancing will inevitably required once the motor is fitted The motor may be mounted either side where space permits however pay special attention to the motor polarity wires as...

Page 15: ...Motor Head Unit Installation Motor Head Unit Installation 8 8 Factory Shipped Configuration Left Hand Side Install Right Hand Side Install BROWN GREEN BROWN GREEN LISH ENG 15...

Page 16: ...he WISPECO doors are platform mount doors i e the tube rests on platforms to which it is affixed with u bolts Many other doors have different types of fixing systems but the principle remains the same...

Page 17: ...disengaged push the motor onto the tube until it is supported on the tube Do not yet push it against the spool wheel 4 With the motor head unit on the edge of the steel tube align the two drive hooks...

Page 18: ...t to the door or replace the spool wheel with a SENTRY adaptor wheel The drive hooks are critical items and must not be damaged in any way due to being forced to fit or by being machined This could le...

Page 19: ...1 5mm Too much free play on either or both drive hooks will cause product malfunction false collisions and stopping short 7 Reposition the tube as shown here on the platform ensuring it is in the same...

Page 20: ...so that the stem of the motor unit is clamped securely and cannot slip sideways off the platform It may be necessary to fit washers beneath the nuts to achieve optimal tightness Note In some instance...

Page 21: ...shown The cover is a press fit it is not affixed with screws 10 Once the motor is attached to the door the u bolt may be fastened With the motor disengaged the door needs to be checked for balance and...

Page 22: ...s shown will lead to product failure which is not covered by warranty Using steel bar as indicated in Required Tools and Equipment fabricate a steel baseplate with the following dimensions 70mm 97mm 2...

Page 23: ...estrains the motor unit to the tube without reliance on a platform or interfering with the side plates The motor can be mounted on these kinds of doors in any position Generally the position is chosen...

Page 24: ...onto the ends of the u bolt Step 4 Fit the washers and the nuts Step 5 Tighten the nuts reasonably tight DO NOT OVERTIGHTEN Once the motor is attached to the door the tube may be reinserted into the...

Page 25: ...mount the wall console this close to the motor The interconnect cable may be lengthened but by an additional 2 metres only This is achieved using three core cabtyre 1 25mm or greater Mounting Templat...

Page 26: ...rilled with the hammer drill 1 2 Once the sleeves are inserted into the wall the wall console may be mounted onto the wall Be careful when inserting the steel screws do NOT hammer them in use a screwd...

Page 27: ...DATORY when the auto close feature is enabled Failure to install a beam when auto close is enabled can lead to property damage and or injury from a door that starts without warning In addition to beam...

Page 28: ...BLK RED RED GRN BLK Cable 4 core comms cable Note that the common of the relay contact on the receiver is connected to the negative terminal of the receiver therefore only three wires are needed TRG...

Page 29: ...Safety Beams 29 Close up of wall console Ancillary terminals 24 12 0 NC NO COM Receiver Transmitter SENTRY IR BEAM WALL CONSOLE TERMINALS BEAM TX BEAM RX 24 12 0 24 12 0 NC NO COM TRG BM COM B LED RE...

Page 30: ...ithin his her residence A standard 5mm RED LED is required for this feature not supplied No series resistor is required and the line has protection against lightning Long Lead ANODE Short Lead CATHODE...

Page 31: ...inal to the battery as shown 2 Plug the mains lead into a wall outlet and turn it on 1 When power is applied the system will give two high frequency beeps signalling that the system has powered up The...

Page 32: ...glass cartridge fuse COMMUNICATIONS FAILURE Check if there is power on the head unit by removing the cover and seeing if the STATUS LED on the PC board flashes see below if not measure the two outer t...

Page 33: ...s for your safety To invoke Limit Programming 1 Close the roll up door completely and ensure that the door seats properly on the floor Ensure the door is ENGAGED If you cannot lift the door it is enga...

Page 34: ...ning Limits System Commissioning Limits LISH ENG 34 1 Door opens slowly in the first stage of limit programming 2 Door homes against metal endstop this registers the limit The motor then stops The doo...

Page 35: ...uted by the system and varies from door to door On very light doors there may be no gap at all which is a sign that weight may need to be added Once the door is fully opened the limit setup will be co...

Page 36: ...ay of adding weight is to affix a length of angled steel to the bottom edge of the door curtain as shown Angled Steel Aluminum door edge Tek Screws Tek Screws The angled steel is attached directly to...

Page 37: ...ls always operate the remote control at least 5 metres away from the wall console Ensure that no other remote controls are operating in the near vicinity during this procedure as these remotes will be...

Page 38: ...memory locations when adding new remote controls LRN E Press and release LRN button LEARN MODE Slot 1 Default LRN E Press and release LRN button LRN E Press and release LRN button LRN E Press and rele...

Page 39: ...e To add more remotes you will need to enter learn mode again and select the desired slot 4 e Double Beep Double Beep 3 Always operate the remote control at least 5m away from the wall console when le...

Page 40: ...ill erase all the remote controls Performing this operation will render all remote controls useless This could lead to you being locked into your own garage Proceed with this step only if you have acc...

Page 41: ...ss and release SET button ex1 ADVANCED FEATURES MENU ADVANCED FEATURES MENU AUTO CLOSE OPTION MENU ITEM STATUS LED 1 SHORT FLASH 2 sec AUTO CLOSE TIMER MENU ITEM STATUS LED 2 SHORT FLASH 2 sec SET E P...

Page 42: ...m present AUTO CLOSE OPTION MENU ITEM STATUS LED 1 SHORT FLASH 2 sec LRN E Press and release LRN button ex1 AUTO CLOSE OPTION SUB MENU STATUS LED AC ON AC OFF LRN E Press and release LRN button ex2 SE...

Page 43: ...his range will result in an error indication The factory default is 30 seconds AUTO CLOSE TIMER MENU ITEM STATUS LED 2 SHORT FLASH 2 sec LRN E Press and release LRN button ex1 AUTO CLOSE TIMER SUB MEN...

Page 44: ...this manual SECTION A LIMIT SET UP TROUBLESHOOTING Problem Likely Cause s Possible solution s Cannot set the door up system constantly beeps four times when power is applied Power Problem Problem wit...

Page 45: ...onsole constantly beeps four times MAIN FUSE F2 in wall console blown Interconnection lead problem Check the fuse F2 in the wall console and replace if blown or faulty If the fuse repeatedly blows ple...

Page 46: ...n t close properly there is always a gap at the bottom Bad insallation Door not straight Door very light Rectify any installation problems first If the door is not straight it is most likely impossibl...

Page 47: ...STATUS LED SLOW FLASH DOOR OPENING ON DOOR FULLY PARTIALLY OPEN OR PARTIALLY CLOSED FAST FLASH DOOR CLOSING ERROR CONDITION ONLY INDICATED WHEN DOOR IS STATIONARY OFF DOOR CLOSED STATUS LED 2 SHORT F...

Page 48: ...Back up Internal 12V 1 3AH batteries 2 pcs Max Lift mass Equivalent to 6kg Receiver Frequency 433 92MHz Remote Control Type Code hopping KEELOQ Remote Control Storage Up to 16 remote control buttons B...

Page 49: ...49 This page intentionally left blank...

Page 50: ...Ref DCC02 User Manual Rev1_1 cdr...

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