MOMENTUM True Wireless | 5
Will the Transparent Hearing feature be affected by windy outdoor
conditions?
Answer:
When using Transparent Hearing outdoors in stormy weather condi-
tions or when cycling, wind noise may have impact on the Transpar-
ent Hearing experience. As MOMENTUM True Wireless has been
designed to be portable it utilizes small microphones which due to
their compact nature can’t also be optimized for certain strong wind
situations.
How do I check for, receive and install firmware updates and when
might the first updates be available?
Answer:
When using the Sennheiser Smart Control app, you will receive a
notification once a new firmware release is available. The app will
guide you through the update process. The firmware update will be
installed over-the-air via the Bluetooth wireless connection.
Additionally, you can check for the current firmware release status in
the Smart Control app’s settings.
The first firmware updates are planned to be rolled out in Q1/2019.
Do the earbuds switch off automatically when not in use?
Answer:
Yes, the MOMENTUM True Wireless has integrated power-saving
features.
When the earbuds are connected to a Bluetooth source but not in use
(i.e. no music streaming, phone calls nor voice assistant interac-
tions), they will switch off automatically after 60 minutes.
When the earbuds are disconnected from a Bluetooth source, they
will switch off automatically after 15 minutes.
To turn the earphones on again, press each touch pad for 2 seconds.
What should I do if the earbuds do not switch off when placed in the
charging case?
Answer:
When the earbuds are placed in the charging case, they switch off
automatically. In order to detect that the earbuds have been placed
in the charging case, there needs to be some battery power left in the
charging case. When the charging case’s battery is empty, the ear-
buds will not switch off automatically.
Charge the case via USB-C to switch off the earbuds.
When the earbuds are disconnected from a Bluetooth source, they
will switch off automatically after 15 minutes.
How can I activate aptX on my Mac to receive the highest possible
audio quality?
Answer:
Depending on the settings, your Mac uses the SBC Bluetooth codec
by default. To know which codec is active, connect your MOMEN-
TUM True Wireless to your Mac and start music playback. Press and
hold the option key and click the Bluetooth menu bar icon and navi-
gate to the MOMENTUM True Wireless entry (‘MOMENTUM TW’).
There you will see the type of codec used currently.
