8 | MOMENTUM True Wireless
Why is it vital to stay in my device’s range to prevent sound drop-
outs?
Answer:
Make sure that the earbuds are within the transmission range of the
Bluetooth device. Since the right earbud establishes the connection
to the smartphone, the transmission can be more reliable when your
Bluetooth device is placed on the right side of your body.
What should I consider if I have issues connecting my smartphone
with the Smart Control app?
Answer:
A very small number of smartphone models may have issues con-
necting the Smart Control app to the MOMENTUM True Wireless.
Future app and firmware updates will improve on potential limita-
tions of this nature.
You may try to turn off and turn on the Bluetooth function on your
smartphone to reset the Bluetooth module or reboot the smart-
phone.
You may also try the following: Go to the smartphone’s security and
location settings and turn “use location” off and on again, even if the
location service is already turned on. This is because some Android
models require that the location service is activated when using
Bluetooth Low Energy connection. Sennheiser does not use or store
location information of the user for other reasons.
You may try to perform a factory reset of the MOMENTUM True Wire-
less. Disconnect the MOMENTUM True Wireless after the factory
reset, i.e. remove entries MOMENTUM TW (and LE-MOMENTUM TW
if available) in the Bluetooth settings of your smartphone and pair
MOMENTUM True Wireless again.
Why do the charging case and earbuds use power when not in use?
Answer:
When stored in the case, the earbuds are kept in a low-power
standby mode so they can quickly and automatically switch on and
make a fast Bluetooth connection and be ready to go when you need
them. As a result, when placing the earbuds in the case, their battery
will always drain a small amount. In this standby state, the batteries
will still last at least 7 days before being fully drained. Overall, we
recommend fully charging the case if the headphones haven’t been
used during the past week.
How do I ensure my voice is picked up clearly during phone calls?
Answer:
If you find that your voice can’t be heard well by the other party on a
phone call, you may wish to check the following: During phone calls,
ensure that the earbuds are inserted corrected into the ear-canal
and then rotate them slightly. Ideally rotate the earbud so that the
Sennheiser logo is in a horizontal position as this ensures the correct
beamforming angle for voice pickup. Please also check that the
microphone opening is not blocked by the ear itself.
In addition, wind may sometimes impact the quality of the phone
call.
How can I contact the Sennheiser service department?
Answer
:
Contact information of your Sennheiser service partner can be found
here:
http://de-de.sennheiser.com/service-support-kontakt
