MOMENTUM True Wireless | 7
How can I adjust the earbuds to a comfortable volume or make
them louder?
Answer:
For some Android smartphones there is a separate volume control
for the Bluetooth headset and for the Android smartphone. Ensure
that both volume controls are set to max. To increase volume, tap
and hold the touchpad of the right earbud until you hear the voice
prompt “Volume max”. Now increase the smartphone’s volume to
maximum volume.
For smartphones that feature “absolute volume control” such as the
Apple iPhone, there is only one volume control available, so you can
either use the smartphone’s or MOMENTUM True Wireless volume
control.
Furthermore, you might not be able to perceive the full volume of the
MOMENTUM True Wireless because the earphones currently do not
fit correctly. Please use the appropriate size of ear adapters so they
fit snugly in your ear canal and completely seal your ears and follow
the quick guide on how to place the earbuds into your ears.
Why don’t the left and right earbuds show the same battery levels
or charge at the same rate?
Answer:
It is normal that the earbuds would show different battery levels even
if they are always used and charged together. Since the right earbud
is the ‘master’ earbud that establishes the Bluetooth connection to
your device, it might drain slightly faster than the left one. When fully
charged, the right earbud provides a four-hour battery time, ensuring
that the full MOMENTUM True Wireless system offers the specified
four hours of play time. The left earbud drains more slowly and there-
fore provides more than four hours of battery time on a single
charge. Therefore, both earbuds will last for the full four-hour cycle
if they have been fully charged, even if their battery status may differ.
Furthermore, the left earbud might discharge below a battery status
of 80% before it begins to recharge in the charging case. Therefore,
depending on the time at which the earbud is removed from the
charging case, they may not be charged to 100%. This behavior only
occurs with the left earbud. However, due to the slower battery
drainage of the left earbud, you will still be able to use them for a full
four-hour cycle of playback time.
This is a known issue and will be fixed by a future firmware update.
When watching video or gaming on my device is there a recom-
mended way to ensure the sound is in sync with the visuals?
Answer:
Synchronization can be dependent on the Bluetooth technology
being used by the device. For best results make sure you are using a
Bluetooth device which features aptX Low Latency (LL) compatibility
which ensures perfect synchronization of sound and image.
How can I ensure the best fit for the earbuds?
Answer:
It’s always best to test the supplied ear adapters to find the size that
suits you best and delivers the best sound quality. The MOMENTUM
True Wireless packaging includes four different ear adapter sizes
(XS, S, M, L). Also try to twist the earbuds into your ear as described
in the quick guide until you find a comfortable position.
