11. Certifications
This product complies with 16 CFR PART 1512:2019
The battery complies with UN/DOT 38.3.
The battery complies with ANSI/UL 2271.
Federal Communications Commission (FCC) Compliance Statement for USA
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
— Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Industry Canada (IC) Compliance Statement for Canada
This device complies with Industry Canada license-exempt RSS standard (s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired operation of the device.
Error Codes, Failures and Solutions
Error code 10, 12-30, 33-34,
38-40, 42
The vehicle has no
power
Short range
Other failures
Error code 41
Error code 11
Error code 36
Smart service ( AirLock, SOS alert,
OTA upgrade, GPS positioning, auto
vehicle checkup, riding record, etc.)
is not available.
Error code 37
Errors and failures
The battery connection is not in place
Insufficient battery or charger failure
Vehicle abnormality
Insufficient tire pressure
Possible causes
Motor controller/battery undervoltage
Weak signal in the ECU
The handlebar lock pin is not in place
Low battery in the ECU
Blown fuse
Frequent starts and stops, overloading
Battery failure
Issues that cannot be resolved by the
user or when the problem is unknown.
1. The smart service fee is not renewed
or the SIM card within the ECU has
expired.
2. ECU failure
Turn off the vehicle, turn the handlebar to
fix the jamming, and then restart.
Please make sure the battery power plug
is connected properly.
Check the charger and fully charge the battery.
Check the tire pressure: front tire 26 psi
(180 kPa) and rear tire 32 psi (220 kPa).
Please contact after-sales service or a
designated repair center.
Solutions
Try charging the battery.
Please park the vehicle in an open space.
Replace the fuse.
Maintain good riding habits and DO NOT
exceed the payload.
Please contact after-sales service or a
designated repair center.
1. Renew the smart service fee in 'After-sales
Service' in the Segway-Ninebot App.
2. Change the ECU.
Leave the charged battery in the vehicle
for more than 5 hours
.
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