Revision 2012.02.27
36
4.
a. Defective
motor
b.
Motor harness not plugged into the vend motor correctly
c.
Defective or damaged motor interface board [KS11]
d. Tray
cable
faulty
e.
System control board defective
5.
a.
All Prices are set to zero or machine is set to Free Vend
b.
Will not accept bill if coins in coin changer below the minimum level
c.
Will not accept more than one bill if the bill equal or exceeds the highest priced item.
d.
No power to system control board
e.
Coin Mechanism or Bill acceptor defective.
A:
These buttons are disabled in the normal operating mode to protect from unauthorized use. To enable the buttons
enter the service mode, scroll to the settings submenu, press F to enter then scroll to Coin Refill and press F. The button
will now be enabled. To exit press the G button multiple times.
Q:
I rearranged my trays and now some selections don’t work. Display says Make Alternate Selection.
A:
Enter the service mode. Press the 10 button 4 times. Display should show Passcode Accepted. Scroll to
Advanced sub menu and press F to enter. Scroll to Rows / columns setting and press F to enter. Display will show setting
for each tray position. The 1 button will cycle through the different tray configurations. It will cycle from 0 (tray off) then to
4, 5, 7, 8, 10 then back to 0. Set this to the number of selections on that tray. When finished with the settings for that tray
use the arrow keys to scroll to the next one to set. If you are finished press the G key multiple times to exit. This only
applies to machines with software revision .65 and higher. Earlier versions will require a software update. Contact your
distributor or sales person for update information.
Q:
My machine will not take in bills but accepts change ok.
A:
Several options here but the most common especially when first setting up the machine is that there is not
enough change in the changer. By looking at the display it will give you a clue as to what may be wrong. If the display
reads “Please Insert Exact Money….” that indicates there is not enough change in the changer. Fill the coin tubes
completely full. Completely full means you can’t get any more change into the coin tube. Press the coin return button and
the display should show Canceling. The display should now show “Please Insert Money…..” without the word Exact.
Q:
My machine still will not accept bills and the display does not indicate Exact change.
A:
If the validator takes in the bill a ways but spits it back out, that indicates that the bill may be unacceptable or the
validator needs cleaning. Follow the validator manufacturer’s recommendation for cleaning.
Q:
My machine will accept $1 bills ok but not $5 bills.
A:
This situation can depend on several factors. The amount of change being reported in the changer and the
highest vending price in the machine. Make sure the changer is full of change. If you are vending high dollar items you
may need to replace the changer with a larger capacity model and/or one that utilizes dollar coins if the changer is
constantly low on change.
Q:
My machine will not accept the new $5 bills.
A:
Contact the bill validator manufacturer for upgrade instructions. Not accepting currency that has been changed
due to a Federal Government mandate is not covered under our manufacturer’s warranty.
MULTIPLE VENDS MORE THAN ONE SELECTION SIMULTANEOUSLY
UNIT WILL NOT ACCEPT MONEY
