ScreenBeam 1100 Plus, User Manual, Page: 97 / 107

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This is expected with some system's supported display resolution. You can adjust Windows
screen resolution settings to fit the PC's screen on your TV display.
I encounter connection failure with ScreenBeam 1100 Plus and my device can’t
connect to it any more.
 Reboot the ScreenBeam 1100 Plus and try connection again. Or, reboot your device
(laptop/Ultrabook/tablet/smartphone) and try connection again.
 Reboot both the ScreenBeam 1100 Plus and your device and try connection again.
 If you are using a Windows 8.1 operating system, go to Change PC settings > PC and
Devices > Devices > Projectors , remove the profile of the ScreenBeam 1100 Plus from
your device (PC/laptop/Ultrabook), and try connection again.
 If you are using a Windows 10 operating system, go to Settings > Devices > Wireless
displays & docks (or Settings > Devices > Connected Devices > Projectors on older
versions ) , remove the profile of the ScreenBeam 1100 Plus from your device
(PC/laptop/Ultrabook), and try connection again.
I can’t connect to the receiver with ScreenBeam Configuration Utility on my device.
The Utility can’t find the receiver.
ScreenBeam 1100 Plus is not compatible with ScreenBeam Configuration Utility. To configure
or upgrade the receiver, you should use the receiver’s Local Management Interface or
ScreenBeam Central Management System.
When I connect the source device to a wireless network (router/AP), why ScreenBeam
1100 Plus disconnects automatically?
The source device’s communication channel has changed when you connect your device to
a wireless network (router/AP) in the situation that the source device is connected to
ScreenBeam 1100 Plus. As a result, ScreenBeam 1100 Plus disconnects from the source
device.
If the source device doesn’t support Different Channel Mode, you need to set the receiver to
work on the same channel with your router/AP.
My Chromebook or Chrome browser can’t find ScreenBeam.
Try one or more methods below:
 Make sure the Wireless Display over LAN feature is enabled for Google Cast, and
ScreenBeam and your device are connected to the same network.
 Make sure your receiver have access to the Internet so that it can synchronize its time
with an NTP server.
 Access google.com on your device to verify that your device have access to a Google
server.
 Reset your receiver’s time zone to Universal Time if you have changed its time zone.
(This method is applicable to ScreenBeam with firmware 11.0.6.0.)