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Error Messages - Setup
During the setup and operation of the smart box and application, in the event of input
or signal issues arising error messages may appear.
With regards the setup of the smart box and pairing to the application, the most
common issues and corrective actions required are:
‘Searching for smart box’
Continuously searching
• Ensure the smart device Wi-Fi connection is to the same router as connected to
the smart box.
‘Failed to add element’
Can occur when setting up elements/receivers.
• Ensure the receiver is correctly wired and powered up.
• Check the receiver address has been recorded correctly and entered correctly in
to the application.
‘Failed to connect to element’
Can occur when setting up elements/receivers.
• The address trying to input may be duplicated. Check the elements and addresses
already entered.
‘This device in not assigned to any time schedule’
Occurs if the ‘Auto’ button is pressed without the element assigned to a schedule.
• A time schedule has not been setup for this element. Enter new schedule or
assign to previously entered schedule.
If setup issues persist please contact our technical support team 01827 63454.
Error Messages
Setup
