Contacting Technical Support
The Dazzle USB Reader is relatively easy to maintain and operate and normally should not produce
complications. However, if you need assistance or have questions of any kind, our trained staff
members are ready to help. Our Technical Support Department can be reached by calling
203-315-4230 from 8:00 a.m. to 9:00 p.m. (EST), Monday through Friday or by fax at 203-483-5985.
In the U.K, please contact local support at +44 118 979 1026. We recommend having your product
and computer nearby when calling to facilitate troubleshooting. E-mail support as well as 24 hour
Technical Support is available via our web site:
www.Dazzle.com/support.
Returning Products for Service
When calling for support, if a Technical Support specialist recommends that you return the product,
the Technical Support specialist will transfer you to Customer Service for a Return Merchandise
Authorization (
RMA
) number. The RMA number must appear on the outside of your shipping carton.
Our Receiving Department will refuse any package that does not carry an RMA number. Pack the
Dazzle card reader in a manner that it fits snugly and is surrounded with protective packing
material.
■
Improper packing can result in damage to the device, and may result in voiding the warranty.
■
We will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device in for repair; we will pay the return
shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the box.
Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
20 Carter Drive
Guilford, CT 06437 USA
56
USER'S MANUAL
USER'S MANUAL
