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WebSTAR DPX2203C and EPX2203C VoIP Cable Modem User’s Guide 

6

 

 

Protecting This Product From Foreign Objects 
and Water or Moisture Damage 

Never push objects of any kind into this product through openings as they may 
touch dangerous voltage points or short out parts that could result in a fire or 
electric shock. 

Do not expose this product to liquids or moisture. Do not place this product on a 
wet surface. Do not spill liquids on or near this product. 

Do not use this product near water (such as a bathtub, washbowl, sink, or 
laundry tub), in a wet basement, or near a swimming pool. 

Accessories Warnings 

 

Do not use accessories with this equipment unless recommended by your cable 
service provider. 

Avoiding Product Damage 

Avoid any potential for electric shock or fire. Do not use accessories with this 
equipment unless recommended by your cable service provider. 

Handling the Battery Pack 

This product contains a replaceable battery pack. Heed the following warning 
and see the instructions later in this guide for handling, replacing, and disposing 
of the battery. 

 

 

 

 

 

 

 WARNING: 

Avoid electric shock 
and fire hazard! Never 
push objects through 
the openings in this 
product. Foreign 
objects can cause 
electrical shorts that 
can result in electric 
shock or fire. Do not 
expose this product to 
rain or moisture. Do 
not place objects filled 
with liquid, such as 
vases, on this product. 

 WARNING:  

Avoid any potential for electric shock or fire. Do not use accessories 
with this product unless recommended by your cable service provider.  

 WARNING:  

There is danger of explosion if the battery is mishandled or incorrectly 
replaced. Replace only with the same type of WebSTAR battery. Do not 
disassemble it or attempt to recharge it outside the system. Do not 
crush, puncture, dispose of in fire, short external contacts, or expose to 
water or other liquids. Dispose of the battery in accordance with local 
regulations and instructions from your cable service provider.  

Summary of Contents for DPX2203CTM

Page 1: ...WebSTAR DPX2203C and EPX2203C VoIP Cable Modem User s Guide...

Page 2: ...ures Features an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience such as providing has...

Page 3: ...WebSTAR DPX2203C and EPX2203C VoIP Cable Modem User s Guide 2 Notice for CATV Installers CATV Installers Notice If you are a CATV installer read the information in the box below...

Page 4: ...1 How Do I Connect Ethernet Network Devices 22 What are the Requirements for USB Network Devices 24 How Do I Select and Place USB Network Devices 25 How Do I Connect USB Network Devices 26 Troubleshoo...

Page 5: ...provider or your local power company Grounding This Product U S A and Canada Only If this product is equipped with either a three prong grounding pin safety plug or a two prong polarized safety plug...

Page 6: ...f the following locations On a bed sofa rug or similar surface Near heat sources such as radiators heat registers stoves or other products including amplifiers that produce heat In an enclosure such a...

Page 7: ...the Battery Pack This product contains a replaceable battery pack Heed the following warning and see the instructions later in this guide for handling replacing and disposing of the battery WARNING Av...

Page 8: ...ain or water If this product does not operate normally by following the operating instructions If this product exhibits a distinct change in performance Checking Product Safety Upon completion of any...

Page 9: ...taining the user s guide and the USB drivers Lithium Ion cartridge battery Optional If any of these items are missing or damaged please contact your cable service provider for assistance Notes You wil...

Page 10: ...canning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 PC Illuminates solid green to indicate that an...

Page 11: ...ts to the USB port on your PC 3 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC or your home network 4 LINE1 LINE2 RJ 11 telephone ports connect to home telephone wiring to conve...

Page 12: ...ion that protects the cable modem from accidental disturbance or harm What are the System Requirements for Internet Service To ensure that your cable modem operates efficiently for high speed Internet...

Page 13: ...Media Access Control MAC address and the WLAN data MAC address of the cable modem These numbers appear on a label located on the side of the cable modem The serial number consists of a series of alpha...

Page 14: ...rofessional installation may be available Contact your local cable service provider for further assistance To connect devices The following diagram illustrates one of the various connection options th...

Page 15: ...r adapter into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data networ...

Page 16: ...l Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manu...

Page 17: ...ty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To configure Windows XP systems 1 Click Start select Connect to and choose Sho...

Page 18: ...r right corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this wi...

Page 19: ...lt The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and...

Page 20: ...nd your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your c...

Page 21: ...Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the WebSTAR Cable Modem is designed to support several Ethernet network devices it is im...

Page 22: ...ion for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable ou...

Page 23: ...llowing diagram illustrates one of the various Ethernet network connection options that are available to you CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC POWER RESET CABLE USB ETHERNET TELEPHONY LIN...

Page 24: ...ack of the cable modem and then plug the power adapter into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this proc...

Page 25: ...in optimal network performance What are the Wiring Requirements Several factors can impact the practical limit of the network Use correct USB cables Contact your service provider or consult the docume...

Page 26: ...vices Where is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location...

Page 27: ...lowing diagram illustrates one of the various USB connection options that are available to you CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC POWER RESET CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC...

Page 28: ...a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power adapter cord into the DC POWER connector on the back of the cable modem and then plug the power adap...

Page 29: ...mber and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and reconnect the cable so that the cabl...

Page 30: ...s installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to cl...

Page 31: ...r current cable telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for eac...

Page 32: ...telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect t...

Page 33: ...e devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding additional devices If too many...

Page 34: ...vice Note Professional installation may be available Contact your service provider for further assistance WARNING To avoid personal injury follow the installation instructions in the exact order shown...

Page 35: ...provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring net...

Page 36: ...by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls Note This process may take several minutes The Line 1 or...

Page 37: ...tant If you choose to operate your modem without a battery you risk losing your telephone service during a power outage Replacing the Battery Under normal circumstances the battery should last for sev...

Page 38: ...ment cover on the front of the modem to open the cover and gain access to the battery compartment 2 Move the battery lock upward and to the right to the Unlocked position 3 Grasp the plastic strip on...

Page 39: ...hout strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the...

Page 40: ...on shows the wall mounting template Copy this page and use the measurements on the wall mounting template as a guide to mark the mounting screw locations Not Drawn To Scale DPX2203 Wall Mount Template...

Page 41: ...e the anchor bolts into the wall and install the mounting screws into the anchor bolts leaving a gap of about 1 4 in between the screw head and the wall Then go to step 4 If yes go to step 3 3 Install...

Page 42: ...modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Inte...

Page 43: ...ng Verify that the phone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact...

Page 44: ...atus indicators See Front Panel LED Status Indicator Functions later in this guide for more detailed information on the front panel status indicator operation and function The modem does not register...

Page 45: ...uminated Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP i...

Page 46: ...6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 Power ON ON ON ON ON ON ON 2 Receive ON OFF OCCASIONAL BLI...

Page 47: ...being sent to or from the modem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem OFF When no device...

Page 48: ...us Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 Power SLOW BLINKING 1 time per second 2 Receive SLOW BLINKING 1 time per second 3 Send SLOW BLINKING 1 time per se...

Page 49: ...Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission...

Page 50: ...ld void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with informat...

Page 51: ...nts The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilitie...

Page 52: ...der Scientific Atlanta Inc 5030 Sugarloaf Parkway Box 565447 Lawrenceville GA 30042 770 236 5000 www scientificatlanta com Product and service availability subject to change without notice 2005 Scient...

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