Pilot²
Doc. No. 610 2221 v07
- 37 -
(*applicable with the ultrasonic extension module)
13. Troubleshooting
If the EndoPilot² does not seem to work properly, it does not necessarily have to be a device
malfunction! Please check the device first with the help of the following table to exclude any
handling errors or disturbances (such as special anatomical peculiarities during the apex
measurement).
Problem
Possible reason
Solution
Device in general
The device does not
show any function and
the display remains
switched off.
No power supply,
battery may not be
charged
Is the power supply plugged in correctly
(the LED on the power supply must light
up)?
Operation of the touch
display is not possible;
the device does not react.
Display damaged
Return to the manufacturer.
No acoustic signals
Sound is switched
off
Turn on the sound again.
Endo motor
The instrument does not
turn.
Calibration not
performed
Perform the calibration with the contra-
angle on the motor.
Motor damaged
Check the cable connection and the
plugs for damage.
Check whether the motor runs without
the contra-angle.
Contra-angle
damaged
Check whether the axis can rotate
freely.
Apex locator
No measurement
possible.
Signal missing or weak
and interrupted
Contact problems Are the lip clip and the measuring cable
connected correctly? Are the lip clip and
the file clamp immaculately clean?
Check if a short circuit is indicated on
the display when the lip clip and file
clamp or the instrument in the contra-
angle are touching each other.
Lip clip on the
wrong plug
The lip clip must be plugged into the
measuring cable not into the short cable
for the file-clamp!
wrong contra-angle Check whether the EndoPilot² contra-
angle is attached. Is it properly locked in
place? Connect the lip clip and NiTi file.
Is a short circuit displayed?
Root canal calcified
or obliterated
Check the X-ray, if necessary create a
glide path to the working length with a
suitable file.
Root canal very dry Intermediate rinsing with a saline
solution. Dry the cavity with a cotton
pellet
Blocking due to old
filling / medical
inlay
X-ray for comparison! Complete
removal of old gutta-percha residues, or
residues from the medical inlay.
