Copyright © 2006 MCA Internet, LLC dba BERTL.
22 August 2006
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Page 10
Savin C2525
Paper Jam Removal
During the testing of the Savin C2525, which spanned thou-
sands of pages across multiple media sizes and types,
BERTL analysts did not encounter any paper jams. To re-
view the procedure for jam removal, BERTL analysts forced
a series of paper jams during both simplex and duplex
workflows.
When a paper jam occurs, a red light illuminates on the
front of the unit indicating that the device requires attention.
The color touch screen guides the user through the jam
removal process with Flash demonstrations.
Instructions were very intuitive for the most part, with only
one confusing sequence during the evaluation. For one
jam, the message indicated that a paper jam in the fuser
region should be removed by pulling the sheet out. We felt
some resistance to the motion, but the sheet did come out
cleanly. Later in the same sequence, we were asked to lift
flap B2, which is the release mechanism for removing jams
from the fuser region, and instructed to remove the sheet
again.
Besides that situation, paper jam removal was instinctive
and easy to follow. The Savin C2525 leaves competitors
well behind in assisting users, potentially saving valuable
time and reducing frustration when jams do occur.
Routine Maintenance
Left: Side cover is
opened revealing
paper path.
Right: Paper jam is
removed from fuser
unit.
Right: Paper is
removed from
the duplex unit.
Flash demonstrations guide users through the jam removal process.
Users are instructed to open the cover.
Later in the sequence, users were instructed to open flap B2.
