
46
SW-BA-e-2020
6.2 Common problems and solutions
Problem
Possible cause and solution
Device cannot be started.
⚫
Battery exhausted: Replace the battery.
⚫
Power supply failure: Replace the power supply.
⚫
Power switch does not work: Return the device to
the factory.
Incorrect measurements:
Try to recalibrate the device.
The measured data does
not change noticeably,
although
the
sound
source
changes
significantly.
⚫
Damaged microphone: Return the microphone to
the factory.
⚫
Poor contact between microphone and housing:
Send the housing to the factory.
button does not work.
Key defective: Send the device to the factory.
Slow
reaction
during
operation
Too many files on the Micro SD card: Delete the
damaged files.
The measurement data
cannot be stored.
⚫
Check the protocol settings.
⚫
Format the memory card with FAT32.
⚫
Replace the Micro SD memory card with a new
one with a maximum capacity of 4 GB.
The printer cannot print
the measured data.
⚫
Check the settings for the printer.
⚫
Check that the print paper is loaded correctly.
6.3 Calibration
The sound level meter was calibrated before the sale. Please calibrate the device
regularly to maintain the measuring accuracy. BSWA offers a calibration service for
acoustic products.
6.4 Firmware Update
The device SW 1000/ SW 2000 can update firmware via the USB connection. The
following accessories must be available:
⚫
Sound level meter SW 1000/ SW 2000 (HWID is P0274 and higher) switched off.
⚫
Mini USB cable (included in the package)
⚫
External power supply (included in the package)
⚫
Firmware for the update (can be downloaded from the BSWA website)
⚫
USB driver (driver CP210x from Silicon Labs)
6.4.1 Installing the USB driver
Unpack and install the driver step by step. Select
X86 for a 32-bit operating system and X64 for a 64-
bit operating system.
☆
Note : Do not connect the sound level meter to the
computer while installing the driver.
Follow the installation instructions, confirm the
license agreement and then click
Next
until the
driver installation is complete.