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Unit 5: Troubleshooting

CT4i Operator’s Manual

5-3

blinks

steady

No beep

long beep

Low Battery level

Critically Low Battery
level

Check the battery level and
recharge or replace the battery
as necessary

Replace or recharge the battery

USB interface
selected

Other interface
selected

Display

ERROR

BUZZER

ERROR CONDITION

CORRECTIVE ACTION

Summary of Contents for CT 412i

Page 1: ...CT4i Operator s Manual Read this Operator s Manual before and during usage of the above product Keep this document handy for future reference CT 408i 412i 424i...

Page 2: ...ssary to correct the interference All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO The materials...

Page 3: ...This page is intentionally left blank...

Page 4: ...acking Parts Identification 3 5 Printer Installation 3 6 Site Location 3 6 Media Selection 3 6 Media Loading Rolled Paper 3 6 Ribbon Loading 3 7 Loading Fanfold Paper 3 8 Label Sensing 3 9 Operational...

Page 5: ...Test Print Troubleshooting 5 8 Hex Dump 5 8 Test Label Printing 5 8 MAINTENANCE 6 1 Cleaning procedures 6 2 Adjustment Procedures 6 3 Adjusting the Print Quality 6 3 Cleaning the Print Head Platen and...

Page 6: ...Unit 1 Introduction CT4i Operator s Manual 1 1 INTRODUCTION About This Manual General Description Control Features...

Page 7: ...oters to assist the user in identifying his or her exact position within the manual The header provides the unit number followed by its name The footer identifies the product on the left the page numb...

Page 8: ...The printer s main parts are described below Ribbon Take up spindle Spring loaded holder for ribbon mechanism Support stand for lifting ribbon mechanism upward Label Holder Cover release Top cover Po...

Page 9: ...Unit 1 Introduction CT4i Operator s Manual 1 4 This page is left blank intentionally...

Page 10: ...tor s Manual 2 1 TECHNICAL DATA Physical Characteristics Environmental Specs Power Supply Processing Printer Language Interface Modules Print Sensing Media Ribbon Regulatory Approvals Character Font C...

Page 11: ...Volts AC 10 50 60 Hertz Rated Input voltage 25 V DC Rated current 1 5 A Input Voltage DC Rated voltage 24 0 VDC 25 25 VDC Rated current 2 A Current peak 13 A Power Consumption 90 Watts when print rat...

Page 12: ...ia Out Fixed always enabled Ribbon Out Fixed always enabled MEDIA Width Media Width 1 4 6 inches 25 115 mm 28 118 mm with backing paper Note For Dispensing Mode specifications may vary depending on th...

Page 13: ...Chromium below 0 1 Lead below 0 1 Mercury below 0 1 Cadmium below 0 01 Polybrominated Bipheny PBB below 0 1 Polybrominated Diphenyl Ether PBDE below 0 1 CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5...

Page 14: ...E128 UCC EAN128 Interleaved 2of5 Industrial 2of5 Matrix 2of5 MSI BOOKLAND POSTNET EAN UCC symbol Two Dimensional QR code Ver8 1 PDF417 Ver2 4 MAXI code Ver3 0 Data Matrix Ver1 3 Only ECC200 is support...

Page 15: ...ER CONNECT OR DISCONNECT INTERFACE CABLES OR USE A SWITCH BOX WITH POWER APPLIED TO EITHER THE HOST OR THE PRINTER THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE PRINTER HOST AND IS NOT COVER...

Page 16: ...at the High state 6 DR Input Maintained at the High state 7 SG Signal Ground 20 ER Output Goes to the High state when printer is ready to receive data Goes Low when printer is OFFLINE or errors have o...

Page 17: ...or equivalent Cable 1 5 meter or less Signal Level High 2 4V to 5 0V Low 0V to 0 4V Data Stream ESC A Job 1 ESC Z ESC A Job n ESC Z PIN ASSIGNMENTS PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION 1 Strobe T...

Page 18: ...nterface Type Is Not Compatible With Windows 98 Or Windows Me SPECIFICATIONS Printer Connector USB Type B Plug Connector Pin Assignment Pin 1 VBus Pin 2 D or Data Pin 3 D or Data Pin 4 GND Cable 5 M o...

Page 19: ...name such as lp sjis euc In addition a banner page can be printed by a proper setup When sending the job by LPR the transmission order of data file control file within the job will not affect print op...

Page 20: ...cyclic response mode Protocol for Driver ENQ response mode Status5 return IP Address 0 0 0 0 to 255 255 255 255 Subnet Mask 0 0 0 0 to 255 255 255 255 Gateway Address 0 0 0 0 to 255 255 255 255 Commun...

Page 21: ...if the banner page is specified it will be added to each data file Job deletion by LPR is not available FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer di...

Page 22: ...ted during the initial transmission sequence a NAK 15H will be returned signalling to the host that the received transmission contained errors and must be resent If the returned Status byte indicates...

Page 23: ...Unit 2 Technical Data CT4i Operator s Manual 2 14 STATUS5 TIMING CHARTS NORMAL PROCESS Figure 3 8a CANCEL PROCESS Figure 3 8b ERROR PROCESS Figure 3 8c...

Page 24: ...Unit 2 Technical Data CT4i Operator s Manual 2 15 PRINT PROCESS Figure 3 8d COMMAND PROCESS Figure 3 8e BCC ERROR PROCESS Figure 3 8f STATUS5 TIMING CHARTS...

Page 25: ...Unit 2 Technical Data CT4i Operator s Manual 2 16 This page is intentionally left blank...

Page 26: ...Unit 3 Installation CT4i Operator s Manual 3 1 INSTALLATION Unpacking Parts Identification Printer Installation Operational Mode Selection Interface Selection Accessories Installation...

Page 27: ...you in unpacking the printer from the shipping container You will also be guided through a familiarization tour of the main parts and controls The following information is provided herein Safety Preca...

Page 28: ...the printer be sure to pull out the power cable from the AC outlet and check that any other external interface cables have been disconnected Otherwise the connected cables may be damaged or may cause...

Page 29: ...areful not to burn yourself Touching even the edge of the printer head may cause injuries When replacing paper or cleaning the printer be careful not to hurt yourself If the printer will not be used f...

Page 30: ...similar Figure 3 1 Unpacking Parts Identification The box should stay right side up Lift the printer out of the box carefully If the printer has been stored in the cold allow it to reach room temperat...

Page 31: ...R There are two general label types that may be loaded and used rolled and fan folded Each of those types may again be defined by whether their print application is direct thermal or thermal transfer...

Page 32: ...te The loading path is as depicted 1 2 3 NOTES 1 For best printing results and minimal operational problems use only genuine SATO approved combinations of ribbon and labels 2 Beware of injury when lif...

Page 33: ...unted hinges 4 With the Top Cover in the upright position press the Paper Guide Release while adjusting the Paper Guides until they allow the media to fit between them A millimeter scale is molded int...

Page 34: ...hru as well as I Mark sensing The Sensor Assembly is located on the left edge of the media and is automatically positioned by the Paper Guides Inside edge of Label Inside edge of Backing Paper Directi...

Page 35: ...n line may be printed then prints This cycle repeats for each consecutive label CUTTER MODE With the cutter assembly installed and enabled this mode of operation will cut individual printed labels or...

Page 36: ...CTIVE SENSOR TRANSMISSION SENSOR Base Print Tear Off Position TEAR OFF MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Cut Position CUTTER MODE Base Print Position Base Print Position REFLECTIVE...

Page 37: ...Unit 3 Installation CT4i Operator s Manual 3 12 This page is intentionally left blank...

Page 38: ...Unit 4 Printer Configuration CT4i Operator s Manual 4 1 PRINTER CONFIGURATION Configuration Modes Configuration Modes Menu Definition Tables...

Page 39: ...s ON ERROR The red LED lights up when there is a system fault such as an unlatched print head ON LINE The green LED lights up when the printer is ON LINE and ready to receive data The ON LINE button t...

Page 40: ...Remove this panel to route fanfold paper into the printer Optional interface slot This slot can be used to house an additional optional interface card to supply a parallel bluetooth or WLAN interface...

Page 41: ...Does not use the sensor for paper indexing The paper movement will stop after all the label data has been printed Tear Off mode Paper is fed out to the cut tear off position after printing is complete...

Page 42: ...are taken 1 Press the ONLINE and FEED buttons for five seconds The ONLINE LED lights for a brief moment and then the printer is taken OFFLINE Restart the printer to continue printing as per normal 2 T...

Page 43: ...ed The CT4i series does not have this restriction and the head check parameter is independent of the clear counter ALL setting Turn Printer ON Select counter to be cleared with DSW 5 and DSW6 beforeha...

Page 44: ...and process the data stream in a normal fashion Switch 8 Interface Board Switching This switch lets you choose whether to use the factory installed interface board connectors or the user installable E...

Page 45: ...oked Table 1 Power ON sequence for various Operational Modes Mode ONLINE BUTTON FEED BUTTON PRINT HEAD STATUS DSW SETTING Operational Mode 1 Normal Operational Mode 2 Press User Test Print Mode 3 Pres...

Page 46: ...the host computer Then press the FEED button to return to OFFLINE mode The LED shows Taking the printer OFFLINE and pressing the ONLINE and FEED buttons will disable response to any JOB CANCEL command...

Page 47: ...e the print job Note To end the test print make sure to press the FEED button to pause the printing then turn the printer OFF The following data will be produced on the test print For a picture of the...

Page 48: ...50 mm s 23 6dots mm Print darkness 3A Direct thermal 3B Thermal transfer Sensor type Gap Kanji character code JIS Paper end detection means Roll type Zero slash Enable Proportional pitch Enable CT Se...

Page 49: ...in this mode latch the print head to clear all affected counters Next select the test print size by pressing ONLINE big size or FEED small size The printer issues a label feed and then starts printin...

Page 50: ...ost computer Remember to set the printer to the correct active interface to be used for the data transfer The status of various indicators in this mode is summarized below To exit this mode make sure...

Page 51: ...rupt the firmware and prevent the printer from starting up correctly Ensure that the printer is running on a stable power supply during such flash ROM writing operations 4 4 9 Boot Download Mode DSW1...

Page 52: ...ower off Confirm that the download has terminated successfully by checking the monitor of the printer tool and by checking the post download printer program information Check the system version of pri...

Page 53: ...djusting the offset label stop position by 3 75 mm as shown below Adjustment of Reference Position for Printing Gap Head Reference position Adjustment zero Adjustment Adjustment Label feed direction N...

Page 54: ...stalled Adjustment range is by 3 75 mm as shown below Note When DSW6 is ON no adjustment of reference position is allowed 1 tion is at the desired location on the label 2 Press the FEED button to stop...

Page 55: ...and counterclockwise will make it lighter 1 Place DSW6 on the Configuration Switch in the ON position 2 Turn the Power Switch OFF 3 While pressing the FEED button on the Operator Panel turn the Power...

Page 56: ...same data in ASCII format in the right hand column 1 Turn the printer OFF 2 Place DSW7 on the configuration Switch in the ON position 3 Turn the printer ON 4 Transmit data to the printer 5 The data re...

Page 57: ...rge 4 wide test label press the ON LINE button To print a small 2 wide test label press the FEED button 5 The printer will continuously print the USER TEST LABEL until the FEED button is pressed If th...

Page 58: ...print a large 4 wide Factory Service Test Label Press the FEED button to print a small 2 wide Factory Service Test Label 6 The printer will begin printing a series of test labels the first containing...

Page 59: ...Unit 5 Troubleshooting CT4i Operator s Manual 5 1 TROUBLESHOOTING Troubleshooting Guide Interface Troubleshooting Test Print Troubleshooting...

Page 60: ...your SATO dealer 8 ON Program Error Resend data to the printer 9 ON 3 Beeps Ribbon End Check ribbon loading and or load a new ribbon roll TT model only A ON 1 Beep Receive Buffer Over flow 1 Restart...

Page 61: ...ng beep Low Battery level Critically Low Battery level Check the battery level and recharge or replace the battery as necessary Replace or recharge the battery y USB interface selected NA l Other inte...

Page 62: ...ure Adjust head pressure and or balance Foreign material on print head Clean print head and rollers Improper head alignment Align print head as required Excessive print speed Reduce print speed settin...

Page 63: ...r configuration Disconnected print head Power off the printer and ensure a proper connection Defective print head Replace print head as required Defective main circuit board Replace main board as requ...

Page 64: ...oard if determined to be the problem RS232 SERIAL INTERFACE CHK TROUBLESHOOTING STEP Ensure the correct interface module is correctly installed Run self test to verify Ensure the serial cable Null Mod...

Page 65: ...nna is properly and completely installed Ensure the wireless card is properly installed Ensure the green connection lights on the back of the interface board are illuminated If not obtaining an IP add...

Page 66: ...olumn provides the data in hexadecimal format And in the right column same data is provided in the ASC ll format Follow the flow chart provided below to perform this activity TEST LABEL PRINTING Allow...

Page 67: ...Unit 6 Maintenance CT4i Operator s Manual 6 1 MAINTENANCE Cleaning Procedures Replacement Procedures Adjustment Procedures...

Page 68: ...he printer and the immediate production area are cleaned regularly to minimize dust buildup Properly adjustment of the print head balance should be done periodically and the use of certified SATO con...

Page 69: ...level based on your particular label The printed images should not be too light nor should the edges of text or graphics be smudged Instead the edges of each image should be crisp and well defined Onc...

Page 70: ...ng 6 Repeat if necessary until the swab is clean after it is passed over the head 7 The head should be cleaned at least every time the label roll is changed and more often in harsh environments Clearn...

Page 71: ...near the front panel The print rollers are located at the print head assembly near the fanfold label loading window 4 Wet some cotton swabs with cleaning solution While rotating the platen roller wit...

Page 72: ...nt head is now exposed Pull the print head downwards then gently disconnect the print head from the cable 4 Carefully attach a replacement print head to the cable connector The connectors are keyed so...

Page 73: ...e light path of the any sensor erratic label positioning occurs The sensors both housed in the same area should thus be cleaned regularly after every two rolls of labels 1 Turn the printer OFF and rem...

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