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Possible error codes
Below is a description of possible error codes, which might show during the thermostat use.
If these steps do not resolve the issue, please contact your point of sale or our service centers, or
email help@sen
-
controls.eu
Error code
Description
Err.1
Underfloor sensor in short circuit. Turn the device on and off. Try removing the
main power supply
–
this should be done by a professional electrician!
Err.2
Underfloor heating sensor is not installed. Thermostat stops Heating.
-
Check whether you’ve installed the sensor correctly and the sensor is the
correct specifications. Also, check the sensors specifications and your
thermostat advanced settings (100K, 10K)
Err.3
Sensor in thermostat in short circuit. Turn the device on and off. Try removing
the main power supply
–
this should be done by a professional electrician!
Err.4
Sensor in thermostat is malfunctioning. Thermostat stops Heating.
-
Turn the device on and off. Try removing the main power supply
–
this should
be done by a professional electrician!
I want to
reset
settings
Go to the advanced settings menu. Then hold down the menu key (3 sec.). The
display shows "def". The settings will be reset to factory default values.
In any case of the thermostat installation (on wall or portable), be careful not put it near sources
of hot or cold air, direct sunlight, draught or other types of temperature influences. Also, make
sure that the thermostat is placed at least 30cm away from metal parts and 1 meter from other
electrical devices. If you mount the thermostat on a wall, the most optimum height for mounting
is 150cm and at least 20cm away from the door, windows, cupboards and similar objects. Also, install the
thermostat on the inside wall of the house.
If you don’t follow these recommendations, it can happen that the
thermostat will not function correctly. Because of signal interference (electrical sources, metal parts, ...) or
due to incorrect reading of the temperature (drafts, sun, cold or the hot spot, ...).
