14. Care of your unit
15. Fault Finding / Remedies
For the most part any inconsistencies in the operation of the unit will be minor and easily rectifi ed. Please refer to the chart below. If the
problem cannot be easily remedied in this way. Please call our Service organisation.
IN ALL CASES, YOU MUST DISCONNECT THE MACERATOR FROM THE POWER SUPPLY
ALL WORK INVOLVING DISMANTLING OF THE APPLIANCE MUST BE CARRIED OUT BY AN APPROVED REPAIR AGENT
SYMPTOMS
PROBABLE CAUSES
REMEDIES
•
The motor intermittently activates
•
The WC cistern or taps are dripping
•
The external non-return valve (D) is faulty
•
Check the appropriate washers / seals on
the cistern / taps etc
•
Clean or replace the non-return valve
•
The water in the WC pan goes down very slowly
•
The inner grille is clogged.
• The opening from WC pan to the unit is blocked.
•
Call a service engineer to clear the grille.
• Unblock the WC to unit connection.
•
The motor operates normally, but continues to
run for a long time
•
The length or height of the installation is over
the specifi cation, or there are too many bends/
elbows
•
The pump itself is blocked
•
Check the installation
•
Call a service engineer to inspect the
motor
•
The motor does not activate
•
The electrical supply is not active
•
Problem with motor or electrical chamber
•
Restore the electrical supply
•
Call a service engineer to inspect the
motor
•
The motor emits a rattling or crunching sound.
•
A foreign object has entered into the grille via
the WC pan.
•
Call a service engineer to remove the
foreign object from the unit.
•
The motor hums, but does not run
•
The capacitor or motor is defective
•
Call a service engineer to inspect the
motor
In order to remove scale and clean the macerator and the bowl, use a household descalent (like SANIFLO descaler).
As a general rule, household disinfectants and bleaches designed for a normal WC are suitable for use with a Sanifl o unit.
• Disconnect the macerator power supply.
• Pour an amount of descalent / bleach in the pan.
•
Flush the WC once.
• Leave it to stand for 1 or 2 hours.
• Re-connect the macerator power supply.
• Rinse by operating the fl ushing system twice.
Carry out the operation once every 3 months on average, but the frequency may need to be changed depending on the hardness of the water.
