Samsung UF-80DX, Software User'S Manual

Page: 37 / 57

35
Troubleshooting
Fails to run Samsung
Digital Presenter
program
The following error
message: "There is a
problem in communication
of USB. Please disconnect
the plug of USB and
reconnect it."
The following error
message: "Fail to find
USB device driver.
Check the USB plug or
the power of USB set."
The following error
message: "The Program
Already Exists or In the
Process of
Termination."
The following error
message: "Fail to save
image."
There is a communication error between Samsung
Digital Presenter and the computer. Exit Samsung
Digital Presenter program and do as follows:
• Unplug the USB cable and then plug in it again.
• Close other unnecessary software programs that are
running (especially programs related to USB
communication and which occupy many system resources).
• If you turn the unit off, turn it back on after at least 10
seconds.
System error occurred during USB communication.
Do as follows:
• Unplug the USB cable and then plug it back in.
• Check the power condition of presenter.
Your computer system could not find USB driver.
• Check the USB cable connection.
• Check that USB driver is properly installed. For
details, see page 7.
• Reboot the computer and try again. If you fail again,
remove the driver (See page 10.) and reinstall the
device driver. (See page 5.)
• Run the program after minimum 3 seconds.
• In case of Abnormal Off, disconnect the plug of USB
and reconnect it.
The error occurs in the following cases.
• In case you have selected the Q-SAVE folder to CD-
ROM drive or write-protected storage driver.
• In case you didn’t save image as a BMP or JPEG file
format.
• In case the libraries related to save image are
deleted or damaged.
Symptom Solution