Appendix
143
A Bluetooth connection is not established or your Watch and the
phone are disconnected
•
Ensure that the Bluetooth feature on both devices is turned on.
•
Ensure there are no obstacles, such as walls or electrical equipment, between the
devices.
•
Ensure that the latest version of the Galaxy Wearable app is installed on the phone.
If the Galaxy Wearable app is not the latest version, update the Galaxy Wearable app
to the latest version.
•
Ensure that your Watch and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart both devices and open the
Galaxy Wearable
app on the phone again.
Calls are not connected
•
Ensure that your Watch is connected to a phone through Bluetooth.
•
Ensure that your phone and Watch have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling on
the phone.
•
Ensure that you have not set call barring for the incoming phone number on the
phone.
•
Check if some modes are turned on. If some modes have been turned on, incoming
calls may be muted and the screen may not turn on when receiving incoming calls.
Turn on the screen and check the incoming call.
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using a Bluetooth headset, ensure that it is properly connected.
