Samsung SCS-2U01 User Manual Download Page 24

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The table below shows what each LED represents. Each LED status is unrelated to the other LEDs. For LED combinations please see

“LED Combinations - Possible Failure Reason - Recommended Action”

on page 22.

Legend:

LED Combinations - Possible Failure Reason - Recommended Action

Fast
Blinking

BLUE

Indicates traffic activity
(voice or data) on the NE.

Solid
Magenta

Internal power failure NE is in POST progress GPSR

Communication
failure alarm
issued

Solid
Green

1x is In-service but DO
is in error

Slow
Blinking
Green

Software download in
progress. LED stays the
same until the Network
Extender for Business
ready for a restart.***

Solid
Yellow

DO is In-service but 1x
is in error

Slow
Blinking
Yellow

Software download in
progress. LED stays the
same until the Network
Extender for Business
ready for a restart.***

Not applicable

GPS Position/time fix attained but now no usable GPS signals

Holdover time has exceeded 1 minute.

***

To alert the user that the Network Extender for Business is about to temporarily go out of service. A call
in progress is allowed to complete before it goes out of service.

Power

LED

System

LED

GPS

LED

WAN

LED

STATUS

Possible
FAILURE

REASONS

RECOMMENDED

ACTION

*If the listed actions don't work, escalate the

issue to next level of support.

OFF

Power

issue.

•

Power failure.

•

Improper power Connection.

•

Check the power cable connection.

•

Check if socket has power.

Solid

Magenta

Power

issue.

•

Power failure of power supply.

•

Check the power cable connection.

Solid

BLUE

Ethernet

issue.

•

Improper internet connection.

•

Internet Outage.

Check the ethernet cable connections and
the internet.

Solid

BLUE

Solid

RED

Solid

BLUE

System

issue.

•

Reasons:
- Internet failure.
- DNS failure.

•

Causes:
- Internet outage.
- DNS server issue.

- Incorrect SG domain name.

•

Symptom: Network Extender for
Business restarts every 3 minutes.

Check the Internet connection and if the

home router is supported.

Power

LED

System

LED

GPS

LED

WAN

LED

STATUS

Possible

FAILURE

REASONS

RECOMMENDED

ACTION

*If the listed actions don't work, escalate the

issue to next level of support.

Summary of Contents for SCS-2U01

Page 1: ...Verizon Wireless Network Extender for Business User Manual Please read this manual before operating your device and keep it for future reference ...

Page 2: ...al Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title to or ownership in the Intellectual Property is transferred to you All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers Samsung Telecommunica...

Page 3: ...6 Resetting a Network Extender for Business 16 Factory Default Values 16 Section 3 External GPS Antenna 18 Antenna Installation 18 Section 4 Troubleshooting 19 Section 5 LED Guide 21 Purpose of Each LED 21 LED Status Indicators 21 LED Combinations Possible Failure Reason Recommended Action 22 Section 6 Network Extender for Business Acronym Table 24 Acronym Table for Verizon Wireless Network Extend...

Page 4: ...ness Ethernet Cable Power Supply and Power Cord 21 GPS extension cable Quick Start Guide Product Safety and Warranty Optional Accessories An Auxiliary Hanging Bracket is available to allow for the unit to be conveniently mounted on the wall or ceiling A 60 optional GPS extension cable System Requirements An always on broadband Internet connection with a recommended bandwidth of 3 5 Mbps per unit i...

Page 5: ...usiness Note You may also visit www verizonwireless com b2c store accessory action gotoSetup to view the online setup and usage tutorial Follow the on screen prompts Confirm your package contains all components Review the Important Safety Information on page 25 before installing the Network Extender for Business Place the unit near a window to acquire a GPS signal If this is not convenient See Ext...

Page 6: ...dy blue light indicating that the Network Extender for Business has detected a valid Ethernet connection A blinking blue LED indicates data communication GPS LED should be a continuous blue light indicating that the Network Extender for Business has locked onto a valid GPS signal If the GPS LED is solid red the internal antenna may not be able to detect a GPS signal and installation of the externa...

Page 7: ...ervices may be limited in areas outside of the Verizon Wireless network coverage area Not all public safety answering points have location based E911 technology Always be prepared to report your location to the 911 operator when placing an emergency call Mobile phones operate using radio signals which cannot guarantee connection in all conditions Firewall Rules for the Network Extender for Busines...

Page 8: ...d bidirectionally Figure 3 Network without NAT PAT Figure 4 the Network Extender for Business is outside the firewall and on the DMZ Some protection might be in place and the rules stated above must be followed For the most reliable and secure performance it is recommended that the Network Extender for Business be placed behind a firewall The Network Extender for Business enables the IT administra...

Page 9: ...for Business compatible PoE products All purchases returns and exchanges of PoE products must be handled directly with CDW Call CDW at 888 653 2394 between 7 00AM and 7 30PM CST Web Server and IP Configuration Introduction The Network Extender for Business is designed to be plug and play on most networks Should you have the need to configure specific settings for your network the web interface all...

Page 10: ...C ID of the unit also found on the bottom of the Network Extender for Business 5 DHCP Use Indicates if DHCP is on or off 6 IP Address The IP Address of the unit when assigned a static IP When assigned a DHCP address an address won t be displayed 7 Subnet Mask The Subnet Mask of the unit when assigned a Subnet Mask When assigned a DHCP address a Subnet Mask won t be displayed 8 Default Gateway The ...

Page 11: ...sword for the devices you plan to deploy at your business site Note Usage of a strong password is recommended DHCP Configuration To use static IP addressing DHCP must be turned off The DHCP menu allows the ability to turn DHCP on or off When DHCP is turned off the following IP Parameters MUST be configured IP Address Netmask Default Gateway DNS1 If they are not the Network Extender for Business wi...

Page 12: ...efore configuring your IP Parameters you must disable DHCP IP Address The IP address menu allows configuration of the IPv4 address Note This parameter is REQUIRED for static IP Address assignment Subnet Mask The subnet Mask Menu allows configuration of the sub net mask Note This parameter is REQUIRED for static IP Address assignment ...

Page 13: ...configuration of the Default Gateway router Note This parameter is REQUIRED for static IP Address assignment DNS 1 DNS 2 DNS3 The DNS 1 3 interfaces allow the ability to statically configure up to 3 DNS servers Note DNS1 is REQUIRED for static IP Address assignment ...

Page 14: ...for Business When the DSCP Flag is turned off the Network Extender for Business will send a default value of 46 for the DSCP value Throttling Page The Throttling Page allows throttling on or off for foreign users people not in your access control list Your device must be configured in Managed Access Mode for this feature to have effect For more information see For customer with Employee Liable acc...

Page 15: ...as Ingress when the unit is providing coverage for the entrance of a site e g a lobby Non Ingress is used for the remaining units in the cluster There are three modes Note Use caution when modifying the Cluster Mode parameter When changing the mode from Ingress to Non Ingress impacts all units in the cluster If a single unit is deployed at a site the system will automatically select Standalone mod...

Page 16: ...display is showing the other Non Ingress members of the cluster Power Cycle The power cycle submenu allows the Network Extender for Business to be power cycled A power cycle causes services interruption To reduce impact to subscribers there are two power cycle options available Seamless The Network Extender for Business will wait for all active voice and data sessions to terminate before rebooting...

Page 17: ...a check will be performed prior to rebooting the device to verify all the required IP Parameters have been provided If any are missing an error message will be displayed and the reboot aborted The following IP Parameters are required for static IP assignment IP Address Sub net Mask Default Gateway DNS 1 ...

Page 18: ...xtender for Business After you fill in each of the fields for the Network Extender for Business hit the start button to reset the device The tool works by sending a reset packet to the Network Extender for Business every 10 seconds until a reset acknowledgement is received To stop the reset packets from being sent click the button The tool also comes with a Trace Facility that can be used to captu...

Page 19: ...s recommended When cleaning the Network Extender for Business first unplug the connector from the power outlet Do not clean the Network Extender for Business using chemical solvents or detergents but with an anti static cleaning pad If the Verizon Wireless Network Extender for Business is connected to a Wi Fi router ensure that the unit is placed at least 2 feet away from the router to avoid inter...

Page 20: ...Rotate the wireless antenna down to provide access to the GPS antenna s protective cover Note The GPS antenna receives signals from Global Positioning System to support 911 location 3 Slide the protective cover back to expose the rectangular GPS antenna 4 Slide out the GPS antenna away from the Network Extender for Business 5 Remove the GPS antenna from its compartment 6 Connect and secure the GPS...

Page 21: ... of ways Call us toll free at 800 922 0204 or 611 from your Verizon Wireless mobile phone Visit the support pages at www verizonwireless com networkextender business The Network Extender for Business seems to be getting too hot Ensure there is nothing blocking either side of the heat vents located along the side of the Network Extender for Business It is recommended that the Network Extender for B...

Page 22: ... sure you know the IP address What is the default user name and password User Name administrator Password enterpriseFemt0 zero on end How come I can t see the Network Extender for Business address showing up in the arp output on my computer that is directly attached to the Network Extender for Business The device is likely configured to use DHCP or has an invalid static addressing configuration In...

Page 23: ...ry for Security Gateway access to be resolved During system initialization Position fix not yet attained and no satellites have been acquired During system initialization Ethernet cable plugged in properly But Local IP address not yet obtained Solid BLUE Power supply to the Network Extender for Business is proper Successfully registered with the core network and RF is enabled Position fix attained...

Page 24: ...ceeded 1 minute To alert the user that the Network Extender for Business is about to temporarily go out of service A call in progress is allowed to complete before it goes out of service Power LED System LED GPS LED WAN LED STATUS Possible FAILURE REASONS RECOMMENDED ACTION If the listed actions don t work escalate the issue to next level of support OFF X X X Power issue Power failure Improper pow...

Page 25: ...lid RED Solid BLUE GPS issue Reason GPS Failure Causes No satellites acquired Ask the customer to connect GPS antenna extension cable Check the GPS server provisioning for this Network Extender for Business Check if the Network Extender for Business was initially provisioned with proper zip code Solid BLUE Slow blinking RED Solid Magenta X GPS issue Reason GPSR H W Failure Causes GPSR H W Failure ...

Page 26: ... Transport Protocol HTTPS HTTP Secure HTTP protected by SSL TLS ID Identifier IKE Internet Key Exchange Protocol Ingress Entering Entrance IP Internet Protocol IPSEC Internet Protocol Security System of Protocols IS Interim Standard LAN Local Area Network MAC Medium Access Control MAC ID MAC Identifier MEID Mobile Equipment Identifier MSN Mobile Serial Number NAT Network Address Translator NE Netw...

Page 27: ... the power level This power can range from 10 microwatt to 30 milliwatts Knowing Radio Frequency Safety The design of your Network Extender for Business complies with updated NCRP standards described below In 1991 92 the Institute of Electrical and Electronics Engineers IEEE and the American National Standards Institute ANSI joined in updating ANSI s 1982 standard for safety levels with respect to...

Page 28: ...s the main power disconnecting device Use only the manufacturer provided AC adaptor approved for use with this product Use of another AC adaptor may cause a fire or explosion This product relies on short circuit over current protection installed in your home or office Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S is used on the phase conductors all current carrying conductor...

Page 29: ... FAULT COMMITTED BY SAMSUNG ITS AGENTS OR EMPLOYEES OR FOR ANY BREACH OF CONTRACT OR FOR ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY SOME STATES PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM...

Page 30: ...standing any damages that you might incur for any reason whatsoever including without limitation all damages referenced herein and all direct or general damages in contract or anything else the entire liability of Samsung under any provision of this EULA and your exclusive remedy hereunder shall be limited to the greater of the actual damages you incur in reasonable reliance on the Software up to ...

Page 31: ...libc LGPL atm tools GPL glibc dev LGPL aumix GPL glibc locales LGPL autofs GPL glibc nscd LGPL base passwd GPL glibc tzdata LGPL bash GPL prelink LGPL bridge utils GPL tslib LGPL comerr dev GPL expat dev MIT X Consortium Note X Consortium License Not Attached comerr libs GPL expat libs MIT X Consortium console tools GPL pcmcia cs MPL GPL console tools libs GPL elfutils libelf dev OSL dhcpcd GPL el...

Page 32: ...ense and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and di...

Page 33: ...number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Progra...

Page 34: ...e because it does Less to protect the user s freedom than the ordinary General Public License It also provides other free software developers Less of an advantage over competing non free programs These disadvantages are the reason we use the ordinary General Public License for many libraries However the Lesser license provides advantages in certain special circumstances For example on rare occasio...

Page 35: ...License Also you must do one of these things a Accompany the work with the complete corresponding machine readable source code for the Library including whatever changes were used in the work which must be distributed under Sections 1 and 2 above and if the work is an executable linked with the Library with the complete machine readable work that uses the Library as object code and or source code ...

Page 36: ...y s name and an idea of what it does Copyright C year name of author This library is free software you can redistribute it and or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation either version 2 1 of the License or at your option any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY ...

Page 37: ...u for damages including any direct indirect special incidental or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibili...

Page 38: ...der Sections 2 1 and 2 2 above 4 Larger Works You may create a Larger Work by combining Covered Code with other code not governed by the terms of this License and distribute the Larger Work as a single product In each such instance You must make sure the requirements of this License are fulfilled for the Covered Code or any portion thereof 5 Limitations on Patent License Except as expressly stated...

Page 39: ...s within that District with respect to this License The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded 13 7Entire Agreement Governing Law This License constitutes the entire agreement between the parties with respect to the subject matter hereof This License shall be governed by the laws of the United States and the State of Cali...

Page 40: ...ibutors related to those performance claims and warranties and if a court requires any other Contributor to pay any damages as a result the Commercial Contributor must pay those damages 5 NO WARRANTY EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT THE PROGRAM IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY WARRAN...

Page 41: ...difications Freely Available in some specific way You may distribute the programs of this Package in object code or executable form provided that you do at least ONE of the following distribute a Standard Version of the executables and library files together with instructions in the manual page or equivalent on where to get the Standard Version accompany the distribution with the machine readable ...

Page 42: ...LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The license and distribution terms for any publicly available vers...

Page 43: ...21 M Maintenance Notes 17 N Network Extender Basics 7 Features 2 Front View 2 Rear View 2 Network Extender for Business Setup 3 O Open Source Apache License 34 BSD 2 0 License 35 Optional Accessories 2 P Port DC 12V Power 3 GPS Antenna 2 WAN 3 Possible Failure Reason 22 Possible Failure Reason Recommended Action 22 Power LED Transition Diagram 22 Purpose of Each LED 21 S Stand Alone Setup 3 Standa...

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