Samsung ProXpress M456x Series Service Manual Download | Manualshive

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4. Troubleshooting

4.7. Image quality problem

Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications and environmental conditions.

To successfully troubleshoot print-quality problems, as many variables as possible must be eliminated.

The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.

How to analysis the defect image

TIP

•

According to the part remain life, cause can vary. Check the part remain life.

•

Check the defect whether periodic or not.

Copyright© 1995-2017 SAMSUNG. All rights reserved.

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Summary of Contents for ProXpress M456x Series

Page 1: ...1 00 SERVICEMANUAL Mono Laser MFP Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ... 4 2 2 3 Scan specification 2 5 2 2 4 Copy specification 2 6 2 2 5 Fax specification 2 7 2 2 6 Paper Handling specification 2 8 2 2 7 Software and solution specification 2 10 2 2 8 Supplies 2 11 2 2 9 Maintenance Parts 2 12 2 2 10 Option 2 13 2 3 System Configuration 2 14 2 4 Feeding System 2 18 2 4 1 Feeding System Overview 2 18 2 4 2 Cassette 2 21 2 4 3 Pick Up Unit 2 22 2 4 4 Registration Unit ...

Page 3: ... 2 10 9 SCF board 2 56 2 10 10 Eraser PBA 2 57 2 10 11 Cover Open PBA 2 57 2 10 12 Deve_Toner Crum Joint PBA 2 58 2 10 13 Toner Remain Sensor PBA 2 58 2 10 14 Joint PBA 2 59 2 10 15 CRUM PBA 2 59 2 10 16 Sensor Location 2 60 3 Disassembly and Reassembly 3 1 3 1 Precautions when replacing parts 3 1 3 1 1 Precautions when assembling and disassembling 3 1 3 1 2 Precautions when handling PBA 3 1 3 1 3...

Page 4: ...3 20 Pick up Assy 3 30 3 3 21 Second Cassette Feeder Optional Tray 3 33 3 3 21 1 PBA SCF 3 33 3 3 21 2 Lift Unit 3 34 3 3 21 3 Clutch 3 35 3 3 21 4 Drive Unit 3 36 4 Troubleshooting 4 1 4 1 Control panel 4 1 4 2 Understanding the status LED 4 2 4 3 Updating Firmware 4 3 4 3 1 Updating from the Printer Control Panel 4 3 4 3 2 Updating from the Network 4 4 4 4 JAM removal 4 7 4 4 1 Clearing original...

Page 5: ...System Recovery 4 43 4 5 6 8 Clear System Cache 4 44 4 5 6 9 Hibernation 4 44 4 5 6 10 Paper Low Warning Message 4 45 4 5 6 11 Part Replacement Alert 4 45 4 5 6 12 FDI 4 45 4 5 6 13 EIUL End of Image Unit Life 4 45 4 5 6 14 SFE Special Feature Enablement 4 45 4 6 Error Code and Troubleshooting 4 48 4 6 1 11 xxxx_61 xxxx type error code 4 53 4 6 2 Ax xxxx type error code 4 57 4 6 3 Cx xxxx type err...

Page 6: ...Diagram1 5 3 5 3 Connection Diagram2 5 4 6 Reference Information 6 1 6 1 Tool for Troubleshooting 6 1 6 2 Glossary 6 2 6 3 The Sample Pattern for the Test 6 8 6 4 Model Name and Code 6 9 6 5 Document Revision List 6 10 v Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 7: ...rements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance ...

Page 8: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 9: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 10: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 11: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 12: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 13: ...1 Precautions 1 4 Caution for Data Loss To prevent loss of customers data the SVC engineer provides end user with relevant information in advance Copyright 1995 2017 SAMSUNG All rights reserved 1 7 ...

Page 14: ...2 1 Product Overview SL M4560FX SL M4562FX Printing Speed Mono Up to 45 ppm in A4 47 ppm in Letter Processor Quad core CPU 1 5 GHz Memory 3GB 7 inch IR Touch Screen Panel 320 GB HDD ADF Unit SL M4560FX A4 DSDF SL M4562FX Legal DSDF 2 1 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 15: ... USB Device Hi Speed USB 2 0 USB Host Hi Speed USB 2 0 USB EDI Yes Wired LAN Std Ethernet 10 100 1000 Base TX Additional Wired LAN Support N A Wireless LAN Option IEEE 802 11b g n Interface NFC Option Active From Sleep Less than 23 sec Warmup Time Power Off Less than 25 sec Ready less than 30W Normal operation 900W Max Peak 900W Sleep 1 8W Power Off 0 45W Power Consumption TEC 2 9KWh week Default ...

Page 16: ...se Level Dimension W x D x H Set mm without any options SL M4560FX 433 X 459 5 X 573 8 mm SL M4562FX 531 2 X 459 5 X 625 3mm Weight Set Kg with supplies without any options SL M4560FX 29 08 Kg SL M4562FX 30 56 Kg Recommended Monthly Print Volume Max 15 000 Images Reliability Service Max Monthly Duty Cycle 200 000 Images Operating 10 to 32 C 50 to 90 F Temperature Storage 20 to 40 C 4 to 104 F Oper...

Page 17: ...bit Windows Server 2012 64 bit Windows Server 2012 R2 64 bit Windows 10 32 64 bit Linux RedHat Enterprise Linux 5 6 Fedora 12 13 14 15 16 17 18 19 20 OpenSuSE 11 2 11 3 11 4 12 1 12 2 12 3 13 1 Ubuntu 10 04 11 04 11 10 12 04 12 10 13 04 13 10 14 04 SuSE Linux Enterprise Desktop 10 11 Debian 6 7 Mint 13 14 15 16 UNIX Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM ...

Page 18: ...M Optical ADF Up to 600 x 600 dpi Optical Platen Up to 600 x 600 dpi Enhanced ADF Up to 4 800 x 4 800 dpi Resolution Enhanced Platen Up to 4 800 x 4 800 dpi File Formats TIFF JPEG PDF XPS PDF Compact PDF PDF A PDF Encryption Searchable PDF Digital signature PDF Scan Destinations Email FTP SMB USB BOX WSD PC I Fax Scan Multi Destinations Yes Communication Protocol SMTP MIME Base 64 ADF Max 216 mm x...

Page 19: ... bit Resolution Platen Scan 600 x 600 dpi Optical Printing up to 600 x 600 x 4 bit DSDF 25 400 Reduce Enlarge Platen 25 400 Reduction 25 50 70 A4 A5 78 Legal Letter 81 B5 A5 86 A4 B5 Preset Enlargement 104 Executive Letter 141 A5 A4 150 200 400 Darkness Control 11 Levels Sharpness Control 11 Levels Contrast Control 11 Levels Multi Copy 1 9999 Duplex Copy Built in Copy Original Type Text Text Photo...

Page 20: ... x 300 dpi Resolution Mono Ultra Fine 600 x 600 dpi Compression Method MH MR MMR JBIG Fax Memory Standard Max HDD Shared MB Shared pages Dual Lines N A Handset No On hook Dial Yes Search Yes Address Book 1 Touch Dial No Speed Dial 2000 locations TAD I F Yes Tone Pulse Yes Pause Yes Auto Redial Yes Last Number Redial Yes Distinctive Ring Yes Caller ID Yes External Phone Interface Yes Fax Forward to...

Page 21: ...ck Letterhead Thick Color Archive Cotton Media weight Supported Weight 60 163 g m 16 43 lb Thin Paper 60 69 g m Plain Paper 70 90 g m Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 106 163 g m Standard Cassette Tray Sensing H W Install Detect Yes Paper Empty Low Level Detect Yes Paper Type Detect No Paper Size Detect Yes Capacity Plain Paper 100 sheets Media sizes Min 76 2 mm x 127 mm 3 x...

Page 22: ... detect No Paper length detect No Stacking Capacity Face Down 500 sheets 20 lb 75 g m Output Capacity Output Full sensing Yes Max Size 216 x 356 mm 8 5 x 14 Min Size 76 x 127 mm 3 x 5 Printing size Margin T B L R T B L R 1 mm Support Built in Media sizes A4 Letter Legal Oficio Folio Media types Plain Thin Thick Recycled Pre Printed Punched Letterhead Bond Duplex Printing Media weight 16 32 lb 60 1...

Page 23: ... AirPrint No Fleet Management Fleet Admin Pro CounThru Output Management Printing Security Pro Document Management SmarThru Workflow 3 Solution Cloud SCP Authentication Local Yes Authentication Network Yes Kerberos SMB LDAP IP Address Filtering IPv4 Filtering IPv6 Filtering MAC Filtering HDD Overwrite Standard AIO Automatic Image Overwrite MIO Manual Image Overwrite SIO Scheduled Image Overwrite H...

Page 24: ... 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Imaging Unit yield Based on simplex 3 average letter A4 size pages per print job and 5 coverage Actual Yield may vary based on other factors such as device speed media type media size toner coverage tray source average print job complexity ratio of simplex duplex printing and op...

Page 25: ...for Tray2 4 JC97 02259A 100 000 pages MP Roller JC73 00295A 100 000 pages MP Reverse roller JC73 00328A 100 000 pages DSDF pick up roller DSDF SUB PICK UP JC97 04801A 100 000 page For SL M4560FX DSDF separation roller DSDF SEPARATION JC97 04813A 100 000 page For SL M4560FX DSDF pick up roller A S ASSY PICK UP HOUSING JC82 00378A 100 000 pages For SL M4562FX DSDF separation roller A S ASSY SEPARATE...

Page 26: ...types Plain Thin Recycled Thick Archive Bond Cardstock Media weight Supported Weight 60 163 g m 16 43 lb Thin Paper 60 70 g m Plain Paper 70 90 g m Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 106 163 g m Sensing H W Install Detect Yes Paper Empty Yes Paper Type Detect No Paper Size Detect No Dimension W x D x H 433 x 459 3 x 145 8 mm Second Cassette Tray Feeder Weight 9 8 kg 21 6 lb Mo...

Page 27: ... USB memory port 7 Control board cover 8 Front cover 9 Optional tray 10 Stand 11 Paper level indicator 12 Tray handle 13 Tray 1 14 Multi purpose tray 15 Push release of multi purpose tray 16 Front cover release button 17 Output tray 18 Output support tray 19 Dual Scan Document Feeder DSDF 20 Scanner glass 21 Toner cartridge 22 Imaging unit 23 Paper width guides on a multi purpose tray 24 Multi pur...

Page 28: ...ireless NFC kit port cover 2 Rear cover handle 3 Rear cover 4 Power receptacle 5 Power switch 6 USB port 7 EDI port for card reader 8 Network port 9 Telephone line socket LINE 10 Extension telephone socket 2 15 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 29: ...2 Product Specifications and Description 3 System Layout 1 Exit 2 LSU 3 Fuser Unit 4 Tray1 5 Optional Tray 6 MP tray 7 Imaging Unit 8 Toner Cartridge Copyright 1995 2017 SAMSUNG All rights reserved 2 16 ...

Page 30: ...2 Product Specifications and Description Paper Path 2 17 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 31: ...ew The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside It mainly consists of the cassette pick up roller feed roller registration roller transfer roller unit exit unit and drive unit Copyright 1995 2017 SAMSUNG All rights reserved 2 18 ...

Page 32: ...verse forward rollers 8 Tray 4 pick up reverse forward rollers 9 MP Tray pick up reverse forward rollers 10 Tray 1 feed roller 11 Tray 2 feed roller 12 Tray 3 feed roller 13 Tray 4 feed roller No Description 14 Registration sensor 15 Registration roller 16 Transfer roller 17 Exit sensor 18 Exit roller 1 19 Exit roller 2 20 Exit roller 3 21 Duplex drive roller 22 Duplex sensor 23 Main bin full sens...

Page 33: ...y one sheet to the feed roller When two sheets of paper or more are transported from the pick up roller the load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does not advance any further Feed roller This roller transports the paper sent from the forward reverse roller to the registr...

Page 34: ...Paper separation Reverse roller type 3 Capacity 550 Sheets 75 g m paper standard 4 Paper Plain paper A6 Statement A5 Executive B5 A4 Letter Folio Officio Legal Auto detect A5 Executive B5 A4 Letter Folio Legal 7 Types Special Paper Envelop Label Cardstock 5 Weight plain paper 60 163 g m 6 Plate knock up lift type Lift Motor Up Limit Sensor 2 21 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 35: ...by the elevating motor and the pick up roller comes into contact with the paper The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the vertical path roller Copyright 1995 2017 SAMSUNG All rights reserved 2 22 ...

Page 36: ...on Regi roller is driven by the Main Drive Motor The registration clutch is located between the registration roller and the main motor and controls the leadedge paper timing with that of the leadedge toned image on the OPC Drum 2 23 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 37: ...F Unit allows feeding of specialty media stock envelopes and custom size paper Specification 1 Tray capacity 100 sheets 75g m standard paper 2 Media Size Max 8 5 14 215 9 355 67 Min 3 5 76 2x127 3 Media weight Plain paper 60 220g m Copyright 1995 2017 SAMSUNG All rights reserved 2 24 ...

Page 38: ...e latent image due to the electric field The toner real image on the OPC drum are moved to the paper by the positive bias applied to the transfer roller 1 OPC drum charge The charge roller gives the OPC drum a negative charge 2 Laser exposure Light produced by a laser diode LD hits the charged OPC drum through the lens and mirrors The machine controls the laser beam on off for the latent image 3 D...

Page 39: ...dge The toner cartridge supplies toner The photo sensor in the toner cartridge detects the toner level If it is defective a serious image defect can happen The CRUM chip stores the toner cartridge information Copyright 1995 2017 SAMSUNG All rights reserved 2 26 ...

Page 40: ... ordered as an assembled part Since it is a Sales Option please order though our sales channel The OPC drum diameter is 30 mm circumference about 94 2 mm The deve roller must keep the regular Nip to prevent the image defect The Nip Ring is used for this After the image is moved to transfer roller the remaining toner on the OPC drum is removed by the cleaning blade The imaging unit has a CRUM that ...

Page 41: ...pply roller by the agitator And then the toner is supplied to the deve roller by the supply roller After the toner exits from the Dr blade it forms a developer brush Then toner is attracted to the surface of the OPC Drum only in areas the corresponds to the image area The diameter of the deve roller is 20 mm The upper auger function to supply the toner to the both sides regularly Copyright 1995 20...

Page 42: ...r heating lamp heats the center and the other lamp side heating lamp heats the ends in the axial direction 2 Pressure Roller The pressure roller is made of soft silicone rubber which flatten slightly creates the fusing nip 3 NC sensor NC sensors non contact type thermistors are located in the front area and the side area of the drum fuser belt and controls the temperature They protects the fusing ...

Page 43: ... and Description 2 6 2 Fuser unit drive The Drive Motor A drives the Pressure roller B through the gear train The fuser belt C is driven by contact with the pressure roller Copyright 1995 2017 SAMSUNG All rights reserved 2 30 ...

Page 44: ... if it detects an overheat condition it will shut down power to the Fuser The heating temperature is detected by a thermistor and if resistance is so low that the Main Board detects an overheat condition it will disable the Control Circuit for the Fuser on the Main Board The following components are used when thermistor overheat protection fails Two thermostats for the fuser belt are on the neutra...

Page 45: ...he cover glass for protecting the LSU from contamination Also LD PBA is located to the front for interface The PD sensor located in LD PBA detects the scanning start line and generates the horizontal sync signal Hsync The picture below shows the main components for LSU NOTE The LSU is the optical precision device Please handle it carefully and do not remove the cover 1 LD PBA 2 P Mirror Motor 3 F ...

Page 46: ...red to OPC The polygon motor speed is controlled by the main CPU The LD unit generating the laser beam has the dual beam laser diode with 780nm wavelength It is controlled by the LD drive IC Item Specification LD Unit Laser Diode Dual Beam Driving IC for Dual LD P Motor speed 32 055 rpm Process Speed 271 40 mm sec H W interface LD Harness 14 Pin FFC P Motor Harness 5 Pin FFC 2 33 Copyright 1995 20...

Page 47: ...2 Product Specifications and Description 2 8 Drive System 2 8 1 Drive Motors The following diagram displays the locations of the printer drive motors Copyright 1995 2017 SAMSUNG All rights reserved 2 34 ...

Page 48: ...tor 1 Toner supply 1 DRIVE MAIN E clutch 1 Regi shaft driving PM STEP 1 Exit roller driving 2 DRIVE EXIT E clutch 1 Fuser pressure control 3 MP E clutch 1 MP pick up shaft driving 4 DRIVE FEED DC motor 1 Cassette elevating driving 5 DUPLEX E clutch 1 Duplex driving 6 PICK UP E clutch 1 PICK UP 2 35 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 49: ...2 Product Specifications and Description 2 8 2 Main Drive Unit Front View Rear View Information Part Code JC93 00923A DRIVE MAIN Copyright 1995 2017 SAMSUNG All rights reserved 2 36 ...

Page 50: ... JC93 00349B DRIVE EXIT Power Train Simplex Duplex Driving by STEP motor Tray 1 E clutch Step motor Gear Gear Exit Roller 3 driving Step motor Gear Gear Exit Roller 2 driving Step motor Gear E Clutch Gear Gear Fuser pressure driving 2 37 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 51: ...ons and Description 2 8 4 Tray Lifting Drive Unit Information Part Code JC93 00350A DRIVE FEED Power Train Tray lifting DC motor DC motor Gear Gear Gear Gear Tray lifting Copyright 1995 2017 SAMSUNG All rights reserved 2 38 ...

Page 52: ... the digital signal and then the image process executes to make an image This machine uses the digitalized CIS for scan processing This machine supports the dual scanning by using a platen CIS and a document feeder CIS Scanner System Components The following shows the construction and purpose of the scanning system 1 Guide Document The guide document aligns the original when scanning or copying fr...

Page 53: ...multisheet feeding When the unit s lifespan has expired the module must be replaced as a complete assembly The lifespan is 100 000 original feeds 3 Separation Reverse roller This machine uses the reverse roller system for the paper separation of the document feeder The features of this system are the high yield high reliability lower noise in comparison to the pad system Copyright 1995 2017 SAMSUN...

Page 54: ...ature Lens Array and sensor The light from the light source is illuminated on the document through the scan glass This reflected light is sent to the Lens Array the CIS sensor detects this and it is converted to color or mono electrical signal The converted signal is used to scan image or print through image process 2 41 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 55: ...ion 5 Scan Drive Unit The scan drive unit consists of a step motor retardation gear and gear belt The CIS unit is moved by the gear belt The document image is scanned by the CIS movement Copyright 1995 2017 SAMSUNG All rights reserved 2 42 ...

Page 56: ...ER TEM P H U M I SI D E N C TH C EN TER N C TH O PC _R EM A I N B O TTLE R EM A I N D C M P FU SER R ELEA SE PI C K U P D U PLEX R EA D Y R EG I TSP H D D 320G B EX I T D SD F_PI C K U P D SD F_FEED SC A N M SO K SC A N N ER PLA TEN D SD F FA X SU PPLY ELEV A TO R O PC EEP SL M456x series has a system board of integrated engine controller and video controller The engine controller controls all mod...

Page 57: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2017 SAMSUNG All rights reserved 2 44 ...

Page 58: ...P_POSI TI ON DSDF_P_G AP DSDF_COVER_OPEN SO LEN O I D C LT FUSER_RELEASE M P PI CK_UP DUPLEX READY REGI FA N DSDF SM PS DEVE LSU REAR H V PS nEN_THV PW M _THV_CC PW M _THV_CV PW M _DR_BLADE PW M _DEV_DC PW M _M HV B LD C M AI N DEVE STEP M O T EXI T DSDF_PI CKUP DSDF_FEED SCAN_M O T A 4984SETTR X4 I 2C R TC Ch0 Ch0 Ch2 Ch1 M SO K Ch0 D I R EC T U SB FR O N T D D R 3 3G B 4Gb 512M B x4 2Gb 256M B x...

Page 59: ...12 USB 13 JOINT IF 14 LSU 15 SMPS POWER 16 SMPS SIGNAL 17 FUSER 18 SCF 19 BLDC 20 CST ELVE MOT 21 FDB Humidity Temperature Sensor 22 MCB DEBUG 23 DIRECT USB 24 WLAN 25 SATA Signal 26 SATA Power 27 Paper Low Sensor 28 MSOK 29 CPU FAN 30 SCB DEBUG 31 UI Debug 32 Feed Regi Sensor 33 DSDF Information Part Code M4560 A4 JC92 02985A M4562 LGL JC92 02985B Part Name PBA MAIN Copyright 1995 2017 SAMSUNG Al...

Page 60: ...n board to retain the system information 2 10 3 Fax Card The fax modem card is used to transfer and receive the fax data through a telephone line This PBA is controlled by the main board and has two connectors connectors one for the telephone line connection and the other for an external phone connection Information Part Code JC92 02569A PBA name PBA LIU Connection 1 Fax Joint Interface Connector ...

Page 61: ...OPE The OPE Unit is an IR TSP type consisting of infrared red LED light guide and 7 inch LCD touch panel The IR type is used to interface with users through the touch screen OPE controller diagram Copyright 1995 2017 SAMSUNG All rights reserved 2 48 ...

Page 62: ... OPE MAIN PBA Information Part Code JC92 02955A Part Name PBA OPE Connection No Function Connection 1 7 LCD Interface Connect to 7 LCD 2 Main Interface Connect to Main PBA Thru OPE Sub PBA 2 49 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 63: ...xternal USB memory NFC wireless Information Part Code JC92 02048A Part Name PBA USB HOST Connection for Direct USB 1 Main Board Interface Connector 2 External USB connection Connection for Option 1 Main Board Interface Connector 2 Option Connection NFC Wireless Copyright 1995 2017 SAMSUNG All rights reserved 2 50 ...

Page 64: ...ection modes for over current and overload Specification General Input Output Voltage 1 AC 110V 93 5V 137V 2 AC 220V 187V 275V 3 Output Current 5V 4 0A 24V 6 0A 4 Output Power DC 5V 20W DC 24V 144W FDB 1300W Information 110V 220V Part Code JC44 00222F JC44 00223G Part Name PSPN2 TYPE3R V1 A PSPN2 TYPE3R V2 A Connection 1 Input_AC 2 OUTPUT_DC to Main PBA 3 SMPS Control Signal from main board 2 51 C...

Page 65: ...t AC_N 2 DC Output Connector CON3 Description PIN NAME PIN ASSIGN Power 5V1 1 5V Ground GND 2 Power 24V1 3 24V Ground GND 4 Power 24V2 5 24V Ground GND 6 Power 24V3 7 Signal Connector CON4 Description PIN NAME PIN ASSIGN Ground GND 1 SMPS Control 24V_ON_OFF 2 NC NC 3 NC NC 4 NC NC 5 Copyright 1995 2017 SAMSUNG All rights reserved 2 52 ...

Page 66: ...2 600W Information 110V 220V Part Code JC44 00203A JC44 00204A Part Name FDB V1 FDB V2 Connection 1 Fuser_Control Signal 2 OUTPUT_AC to SMPS 3 INPUT_AC 4 OUTPUT_AC to AC Lamp1 2 Input Output connector AC Input Connector CON2 Description PIN NAME PIN ASSIGN AC Input AC_L 1 AC Input AC_N 2 AC Output Connector CON3 Description PIN NAME PIN ASSIGN AC Output AC_L 1 2 53 Copyright 1995 2017 SAMSUNG All ...

Page 67: ... Description PIN NAME PIN ASSIGN LAMP1 1 LAMP2 2 AC OUTPUT to Lamp COMMON 3 Signal Connector CON1 Description PIN NAME PIN ASSIGN Power 24VS1 1 Lamp1 Control Signal LAMP1 2 Lamp2 Control Signal LAMP2 3 Phase_Control Signal ZC NC 4 FDB ON_OFF RELAY 5 Ground GND 6 Copyright 1995 2017 SAMSUNG All rights reserved 2 54 ...

Page 68: ...channels which include THV MHV DEVE DC Fuser bias SAW Information Part Code JC44 00239A Part Name HVPS Connection 1 DR BLADE 2 SUPPLY 3 DEVE 4 MHV 5 THV 6 SAW 7 LSU Fan 8 HVPS Input 9 Rear fan Rear cover open sensor Bin Full sensor 10 Exit sensor Fuser release sensor 2 55 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 69: ...43FX motor drive IC for controlling the feeding timing with the main board Information Part Code JC92 02754A PBA Name PBA SCF Connection 1 BLDC motor 2 Main solenoid 3 Paper size sensor 4 IF lower 5 IF upper 6 Regi solenoid 7 Paper empty sensor 8 Elevator motor 9 Paper low sensor Copyright 1995 2017 SAMSUNG All rights reserved 2 56 ...

Page 70: ...er printing Information Part Code JC92 02373A Part Name PBA ERASER 2 10 11 Cover Open PBA This board cuts off and supply DC power when the front cover is opened or closed It has the 24V power interlock function for safety Information Part Code JC92 02371A Part Name PBA COVER OPEN SENSOR Connection 1 5VS 2 5V 3 4 5 24VS1 6 7 8 24V1 2 57 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 71: ... 13 Toner Remain Sensor PBA This board detects the toner supply status for the toner cartridge and imaging unit It checks the toner supply level through the optical path and send the information to the main board When the toner level is low the main board controls the toner supply motor for toner supplement Information Part Code JC92 02752A Part Name PBA TONER REMAIN SENSOR Copyright 1995 2017 SAM...

Page 72: ...Cover Open IF 2 Toner DC Motor IF 3 MP Sensor IF 4 MP Clutch IF 5 Paper Senor IF 6 Pickup Dulpex Clutch IF 7 Regi Clutch IF 8 Main IF FFC Cable Information Part Code JC92 02374A Part Name PBA JOINT 2 10 15 CRUM PBA The CRUM PBA includes CRU memory for toner cartridge life cycle counting 2 59 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 73: ...TERRUPTER Up limit sensor 0604 001325 Paper detection S8 PHOTO INTERRUPTER Paper Empty sensor 0604 001325 Paper detection S9 PHOTO INTERRUPTER Exit sensor 0604 001325 Paper detection S10 PHOTO INTERRUPTER Envelope sensor 0604 001325 Pressure control for envelope S11 PHOTO INTERRUPTER Bin Full sensor 0604 001325 Bin Full detection S12 SENSOR PAPER SIZE JC34 00001A Paper size detection S13 SWITCH LI...

Page 74: ...2 Product Specifications and Description No Description Controller Function S17 CONNECTOR SCF JC39 01441A S18 SENSOR INNER TEMPERATURE 1404 001417 2 61 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 75: ... unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power c...

Page 76: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 77: ...r cover 3 While opening the rear cover at a 45 angle lift up the right side of the rear cover Then take off the rear cover 4 Remove 4 screws 5 Lift up both levers Then release the fuser unit CAUTION The fuser area is hot Take care when removing paper from the machine Copyright 1995 2017 SAMSUNG All rights reserved 3 3 ...

Page 78: ...t cover Remove the toner cartridge and imaging unit 3 Release the transfer roller Assy while pushing the both side holder to the direction of arrow 4 Insert the toner cartridge and imaging unit 5 Close the front cover 6 Turn the machine on 3 4 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 79: ..._Forward roller 1 Remove the cassette 2 Lift small tap then remove the pick up forward roller NOTE When replacing these rollers it is recommended that you replace all rollers at the same time Copyright 1995 2017 SAMSUNG All rights reserved 3 5 ...

Page 80: ...mbly and Reassembly 3 2 4 SCF Separation Roller 1 Remove the SCF cassette 2 Open the separation roller cover 3 Lift small tap then remove the separation roller 3 6 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 81: ...Disassembly and Reassembly 3 2 5 SCF Pick up Roller and Forward Roller 1 Remove the cassette 2 Lift small tap then remove the pick up and forward roller Copyright 1995 2017 SAMSUNG All rights reserved 3 7 ...

Page 82: ... Replacing the main SVC part 3 3 1 Rear Cover 1 Open the rear cover 2 While opening the rear cover at a 45 angle lift up the right side of the rear cover Then take off the rear cover 3 8 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 83: ...he MP tray 2 Release the linker from the right of the MP tray 3 Remove the MP tray by releasing the hook of the COVER MP 4 Remove the COVER MP 5 Release the linker from the right of the front cover Then remove the front cover Copyright 1995 2017 SAMSUNG All rights reserved 3 9 ...

Page 84: ...d cassette 2 Remove the rear cover Refer to 3 3 1 3 Pull and release the Rear dummy cover 4 Remove 3 screws from the rear 5 Remove 2 screws from the front 6 Release the right cover 7 Remove 2 screws from the front 8 Remove 2 screws from the rear 3 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 85: ...3 Disassembly and Reassembly 9 Release the left cover Copyright 1995 2017 SAMSUNG All rights reserved 3 11 ...

Page 86: ...DF cables on the main board Release the cable from the harness guide 3 Remove 1 screw for ground wire 4 Lift up and release the DSDF unit NOTE Shading Test for DSDF Unit must be carried out after replacing the DSDS unit or DSDF CIS Refer to 4 5 5 3 3 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 87: ...ght cover Refer to 3 3 3 2 Remove 1 screw hole cap and 1 screw 3 Remove 1 screw hole cap and 1 screw 4 Remove the cover 5 Remove 2 screws and unplug the harness 6 Push the OPE Unit to the left and release it Copyright 1995 2017 SAMSUNG All rights reserved 3 13 ...

Page 88: ...1 Remove the right cover Refer to 3 3 3 2 Unplug the platen cable on the main board 3 Remove 4 screw caps Then remove 4 screws 4 Remove 2 screws from the rear 5 Lift up and release the platen unit 3 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 89: ...securing the Cover Middle Upper R 3 Lift up and release the Cover Middle Upper R 4 Remove 3 screws securing the Cover Middle Upper L 5 Lift up and release the Cover Middle Upper L 6 Remove the harness guide after removing 2 screws 7 Release the OPE cables Copyright 1995 2017 SAMSUNG All rights reserved 3 15 ...

Page 90: ...Open the harness clamp 9 Remove the fax board after removing 4 screws 10 Remove 5 screws from the top of the middle cover 11 Remove 2 screws from the left side of the middle cover 3 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 91: ... Reassembly 12 Remove 1 screw from the front side of the middle cover 13 Remove 1 screw from the rear side of the middle cover 14 Lift up and release the middle cover Copyright 1995 2017 SAMSUNG All rights reserved 3 17 ...

Page 92: ...isassembly and Reassembly 3 3 8 HDD Hard Disk Drive 1 Remove the right cover Refer to 3 3 3 2 Remove 3 screws 3 Unplug 2 cables Then remove the HDD Assy 3 18 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 93: ...ess guide 4 Remove the harness guide after removing 2 screws 5 Remove 4 screws Then release the main board NOTE When a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information Shading Test for DSDF Unit must be carried out after replacing the main board Refer to 4 5 5 3 Copyright 1995 2017 SAMSUNG All rights reserved 3 19 ...

Page 94: ...mbly and Reassembly 3 3 10 Joint PBA 1 Remove the rear cover Refer to 3 3 3 2 Unplug all cables on the joint PBA 3 Remove 4 screws Then release the joint PBA 3 20 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 95: ... the right cover Refer to 3 3 3 2 Remove 4 screws 3 Unplug the cable Then release the SMPS cover 4 Unplug all cables on FDB Remove 3 screws And release the FDB 5 Unplug all cables on SMPS Remove 3 screws And release the SMPS Copyright 1995 2017 SAMSUNG All rights reserved 3 21 ...

Page 96: ...nd Reassembly 3 3 12 OPC motor and Main motor 1 Remove the right cover Refer to 3 3 3 2 Unplug the cable on the OPC motor Remove 4 screws Then release the OPC motor 3 22 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 97: ...3 10 3 Remove the SMPS cover Refer to 3 3 11 4 Remove the MP clutch after removing the E clip And remove the gear after removing the E clip 5 Remove 5 screws Then release the main drive unit NOTE When reassembling the main drive unit tighten 5 screws in order as shown above Copyright 1995 2017 SAMSUNG All rights reserved 3 23 ...

Page 98: ...ch 1 Remove the right cover Refer to 3 3 3 2 Remove the main drive unit Refer to 3 3 13 3 Release the bracket after removing 2 screws Then remove the pick up clutch 4 Remove the E ring Then remove the duplex clutch 3 24 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 99: ...ly and Reassembly 3 3 15 HVPS board 1 Remove the left cover Refer to 3 3 3 2 Unplug all cables from the HVPS board 3 Remove 4 screws Then release the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 3 25 ...

Page 100: ... 1 3 Remove the middle cover Refer to 3 3 7 4 Remove 2 screws Then release the bracket NOTE When reassembling the exit unit first tighten these screws to secure the frame and bracket 5 Remove 4 screws from the rear 6 Remove 2 screws Release the Exit unit after pull it to the rear slightly 3 26 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 101: ...iddle cover Refer to 3 3 17 2 Remove the flat cable on the LSU 3 Remove 4 screws Unplug the cable And release the LSU NOTE When reassembling the LSU place the harness center line to the arrow on the LSU Copyright 1995 2017 SAMSUNG All rights reserved 3 27 ...

Page 102: ...Reassembly 3 3 18 Eraser Lamp PBA 1 Remove the LSU Refer to 3 3 17 2 Remove 1 screw and push 1 hook 3 Pull the eraser lamp PBA to the left slightly And then release it 3 28 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 103: ...d Reassembly 3 3 19 Cover Open PBA 1 Remove the right cover Refer to 3 3 3 2 Remove the middle cover Refer to 3 3 7 3 Remove 2 screws Then release the Cover Open PBA Copyright 1995 2017 SAMSUNG All rights reserved 3 29 ...

Page 104: ...3 3 2 Remove 4 screws securing the HVPS board 3 Remove 5 screws 4 Pull and release the Cassette Guide L while pushing its 2 poles 5 Remove 4 screws Then remove the SMPS cover 6 Remove 3 screws Then release the SMPS board 7 Remove 2 screws 3 30 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 105: ...ove the gear after removing the E Ring 10 Remove the main drive unit after removing 5 screws NOTE When reassembling the main drive unit tighten 5 screws in order as shown above 11 Remove the duplex clutch and pick up clutch 12 Release the duplex belt Copyright 1995 2017 SAMSUNG All rights reserved 3 31 ...

Page 106: ...3 Disassembly and Reassembly 13 Remove 2 washers Then release 2 gears 14 Remove 4 screws Then release the Pick up Assy 3 32 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 107: ...1 1 PBA SCF 1 Remove the SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 3 screws Then release the PBA SCF Copyright 1995 2017 SAMSUNG All rights reserved 3 33 ...

Page 108: ...he SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 4 screws Then release the Lift Unit 3 34 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 109: ...y Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 2 E RINGs and 2 BUSHs Remove 2 screws And then remove the bracket 7 Open the harness clamp Unplug the clutch connector And then release the clutch Copyright 1995 2017 SAMSUNG All rights reserved 3 35 ...

Page 110: ...he SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 4 screws Then release the Drive Unit 3 36 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 111: ...y screen 2 Power LED Shows the power status of your machine 3 Power Wakeup button Turn the power on or off When the blue LED is on the machine is powered on and you can use it If you turn the machine off press this button for more than two seconds Then confirmation window appears 4 Status LED Shows the status of your machine Copyright 1995 2017 SAMSUNG All rights reserved 4 1 ...

Page 112: ... stopped due to a major error A paper jam has occurred The waste toner container is not installed in the machine or it is full A toner cartridge has reached its estimated cartridge life Orange Blinking A toner cartridge has almost reached its estimated cartridge life It is recommended to replace the toner cartridge A minor error has occurred and the machine is waiting for the error to be cleared C...

Page 113: ... carefully 1 Download the firmware file from the Global Service Partner Network GSPN or Technical Support Portal TSP website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds or par to a USB flash drive 4 Plug the USB flash drive into the USB port 5 Press the button on control panel in this order Settings Admin Settings Application Management Application Install 6 The i...

Page 114: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 4 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 115: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2017 SAMSUNG All rights reserved 4 5 ...

Page 116: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 6 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 117: ...the display screen CAUTION To avoid tearing the document remove the jammed document slowly and gently NOTE To prevent document jams use the scanner glass for thick thin or mixed paper type originals Original paper jam in front of scanner 1 Open the DSDF cover 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF cover Copyright 1995 2017 SAMSUNG All rights reserved 4 7 ...

Page 118: ...side of scanner 1 Open the DSDF cover 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF cover If you do not see the paper in this area stop and go to next step 4 Open the DSDF 4 8 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 119: ...m the feed area by carefully pulling it using both hands 6 Close the DSDF Original paper jam in exit area of scanner 1 Open the DSDF input tray 2 Gently remove the jammed paper from the DSDF 3 Close the DSDF input tray Copyright 1995 2017 SAMSUNG All rights reserved 4 9 ...

Page 120: ...lay screen NOTE To avoid tearing the paper pull the jammed paper out slowly and gently Follow the instructions in the following sections to clear the jam Paper jam in tray 1 1 Pull out tray 1 2 Remove the jammed paper from the machine 3 Insert the tray 1 4 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 121: ...hine 3 Insert tray 2 If you do not see the paper in this area stop and go to next step 4 Pull out tray 2 5 Remove the jammed paper by gently pulling it straight out 6 Insert the tray 2 If you do not see the paper in this area stop and go to next step Copyright 1995 2017 SAMSUNG All rights reserved 4 11 ...

Page 122: ... cover 8 Remove the jammed paper by gently pulling it straight out 9 Close the rear cover Paper jam in the multi purpose tray 1 Remove the jammed paper while lifting up the MP cover 4 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 123: ... cover 2 Remove the toner cartridge 3 Remove the imaging unit 4 Remove the jammed paper by gently pulling it straight out 5 Insert the imaging unit 6 Insert the toner cartridge 7 Close the front cover If you do not see the paper in this area stop and go to next step 8 Pull out the tray 1 Copyright 1995 2017 SAMSUNG All rights reserved 4 13 ...

Page 124: ...g it straight out 10 Insert the tray 1 If you do not see the paper in this area stop and go to next step 11 Pull out the tray 1 12 Remove the jammed paper by gently pulling it straight out 13 Insert the tray 1 4 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 125: ...off to cool the machine down Take care when removing paper from the machine 1 Gently pull the paper out of the output tray If you do not see the paper in this area stop and go to next step 2 Open the rear cover 3 Remove the jammed paper by gently pulling it straight out 4 Close the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 4 15 ...

Page 126: ... pulling it straight out If you do not see the paper in this area stop and go to next step 3 Pull out the tray 1 4 Push the duplex jam removal button 5 Remove the jammed paper by gently pulling it straight out 6 Close the duplex plate 7 Insert the tray 1 4 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 127: ... enter the service mode 1 Press Power button 2 When the pop up window is displayed press pop up area except Cancel and Turn Off button until the password window will be displayed 3 Enter 1934 and press the Done button Copyright 1995 2017 SAMSUNG All rights reserved 4 17 ...

Page 128: ...Roller Supply Status Field Replacement Unit ADF Roller P 4 22 Software Version P 4 22 Power On Hours Service Hours Power Save Hours P 4 23 Fault Log P 4 23 Supplies Information Usage Counter Error Information Fax Protocol Dump Job Duty Print Reports Maintenance P 4 23 RTF Format XML Format Information Export Reports PDF Format P 4 23 4 18 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 129: ...am Duplex Jam Exit Jam Print Jam Finisher Jam Feed Jam Regi Jam Scan Jam Exit Jam Duplex Regi Jam Duplex Scan Jam Jam Count Scan Jam Duplex Exit Jam P 4 24 Toner Cartridge Imaging Unit Transfer Fuser Roller Maintenance Counts Part Replacement Count ADF Roller P 4 25 Copyright 1995 2017 SAMSUNG All rights reserved 4 19 ...

Page 130: ... Print Last Shade Report Shade and Print Report ADF Shading Test Print Last Shade Report ADF P 4 33 Scanner Diagnostics Scanner ADF Test Routines P 4 34 Automatic Adjustment P 4 35 Image Position P 4 36 Print Adjustment Print Test Patterns Copy Adjustment Image Position P 4 37 Scan Area Adjustment Manual Adjustment P 4 38 Adjustment ADF Adjustment Manual Adjustment P 4 39 Diagnostics Print Test Pa...

Page 131: ... OSGI Enable Samba Enable SSH Network Port Enable ADB P 4 40 Debug Log Off Job Status Details P 4 41 Capture Log All Period P 4 41 Network Packet Capture P 4 42 System Recovery SYS ALL P 4 43 Clear System Cache P 4 44 Hibernation P 4 44 Paper Low Warning Message Off On P 4 45 Imaging Unit Fuser Part Replacement Alert Transfer Unit P 4 45 FDI Type A Type B Type C P 4 45 EIUL Off On P 4 45 Service F...

Page 132: ...k the information of the selected unit In this menu there are five columns Item Threshold Status Count Maximum Life Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than default warning value OFF The current count exceeds the max life Count This shows the current count of the selected item Max...

Page 133: ...rating Pressing clear button will clear all the save fault log of the system 4 5 3 6 Print Reports Information Print Reports This menu displays reports which that can be printed from the system The following reports will be available to print Supplies Information Usage Counter Error Information Fax Protocol Dump Fax Diagnostics Job Duty Maintenance Toner Event 4 5 3 7 Export Reports Information Ex...

Page 134: ... System M1 Input Trays System M2 Media Path System M3 Output Bins System M4 Auto Document Feeder System S1 Video System S2 Engine System S3 Scan System S4 Fax System S5 UI System S6 Network System S7 HDD System U1 Fusing Unit U2 LSU Unit 4 5 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams...

Page 135: ...g Method Toner Cartridge Toner Black Auto Sensing Imaging Unit Imaging Unit Black Auto Sensing Fuser Fuser Auto Sensing Transfer Transfer Roller Count Clear Tray 1 Roller Count Clear Tray 1 Retard Roller Count Clear Tray 2 Roller Count Clear Tray 2 Retard Roller Count Clear Tray 3 Roller Count Clear Tray 3 Retard Roller Count Clear Tray 4 Roller Count Clear Tray 4 Retard Roller Count Clear MP Roll...

Page 136: ...Black Blade DC Blade DC Black 10 0 20 107 0030 Transfer1 High Voltage THV Black THV Bias Control Transfer1 HV Black Duty 10 0 20 107 0170 Transfer1 High Voltage THV Duplex Black THV Bias Control Transfer1 HV Black Duplex Duty 10 0 20 109 0010 Run Temperature offset Target Temperature during run mode 10 0 20 110 0070 LD Power Black LD Light Level Black Black LD Power at Normal Speed 10 0 20 Engine ...

Page 137: ...ion rolls 101 0060 Duplex Feed Clutch Engages drive to feed a paper into duplex path 101 0171 Cover Open Sensor Detect if the front cover is opened or closed 101 0190 Out Bin Full Sensor Detect when a paper is at Out Bin Full Sensor 101 0251 FuserGapEnable FuserGapEnable 102 0000 Tray1 Home Position Detect when tray1 is closed 102 0010 T1 Paper Empty Sensor Detect when paper is in Tray1 102 0020 T...

Page 138: ...Open Detect when a paper is at T3 Feed sensor optional 102 0340 T4 Feed Sensor or Door Open Detect when a paper is at T4 Feed sensor optional 102 0360 Regi Sensor Detect when a paper is at Regi sensor 102 0370 Exit Sensor Detect when a paper is at Exit sensor 102 0380 Duplex Jam1 Sensor Detect when a paper is at Duplex Jam1 sensor 102 0440 Rear Cover Sensor Detect status of Rear cover 105 0030 Bla...

Page 139: ... the fuser press is located Home position 110 0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed 110 0020 LSU Fan1 Run Ready Detects if LSU Fan Motor runs at normal speed 110 0060 LSU Motor1 Run LSU Motor1 On Off 110 0110 LSU LD Power4 LSU LD4 Power On Off black 110 0120 LSU Fan1 Run Start Stop LSU Fan Run 110 0170 LSU HSync4 Detect LSU HSync4 black 111 0030 Toner Dispense Motor ...

Page 140: ...g Off Max Time Ring Off Max Time ms 20 400 DTMF High Freq Level DTMF High Freq Level dBm 20 410 DTMF Low Freq Level DTMF Low Freq Level dBm 20 420 DTMF Timing DTMF duration of on off output Ms 20 500 Dial Mode Select Tone Pulse 20 520 Error Rate Adjust Error Rate Off 5 10 20 20 530 Dial Tone Detect detect dial tone prior to sending 20 540 Loop Current Detect detect if loop current is present prior...

Page 141: ... Emits DTMF 1 on line 1 20 024 DTMF 2 Line1 Emits DTMF 2 on line 1 20 025 DTMF 3 Line1 Emits DTMF 3 on line 1 20 026 DTMF 4 Line1 Emits DTMF 4 on line 1 20 027 DTMF 5 Line1 Emits DTMF 5 on line 1 20 028 DTMF 6 Line1 Emits DTMF 6 on line 1 20 029 DTMF 7 Line1 Emits DTMF 7 on line 1 20 030 DTMF 8 Line1 Emits DTMF 8 on line 1 20 031 DTMF 9 Line1 Emits DTMF 9 on line 1 20 040 V 21 300 bps Line1 Emits ...

Page 142: ... 19200 bps Line1 20 057 V 34 21600 bps Line1 Emits V 34 21600 bps Line1 20 058 V 34 24000 bps Line1 Emits V 34 24000 bps Line1 20 059 V 34 26400 bps Line1 Emits V 34 26400 bps Line1 20 060 V 34 28800 bps Line1 Emits V 34 28800 bps Line1 20 061 V 34 31200 bps Line1 Emits V 34 31200 bps Line1 20 062 V 34 33600 bps Line1 Emits V 34 33600 bps Line1 4 32 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 143: ... the previous shading value is needed press Print Last Shade Report For DSDF Unit 1 Load the shading sheet on the DSDF tray 2 Enter SVC mdoe Select the following menu Diagnostics Scanner Diagnostics Shading Test Shade and Print Report ADF When the previous shading value is needed press Print Last Shade Report ADF 3 Check if RESULTS on the sheet is OK NOTE When executing DSDF shading use only exclu...

Page 144: ...will open the test window that lists selected routine Users can start stop a desired test routine Verification N A Specification N A Reference Table below Code Displayed Name Value 06 0020 Scanner Platen Motor Forward Start Stop 06 0030 Scanner Platen Motor Backward Start Stop 06 0040 Scanner Platen Home Position Sensor High Low 05 0040 Document Detect Sensor High Low 05 0070 Document Scan Read Se...

Page 145: ...ted out 4 Place the printed pattern on platen The words front side on the chart face the glass The arrows face left edge of the platen Press Scan 1 5 Place the printed pattern on platen The words back side on the chart face the glass The arrows face left edge of the platen Press Scan 2 6 Press OK button Automatic scanning will occur 7 Locate the back side of Scanner A S Chart at the scanner glass ...

Page 146: ...ton to save changes Simplex Leading Edge Simplex Side Edge Duplex Leading Edge Duplex Side Edge NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 5 0 mm 3 Print out the test pattern and check if the image is moved as you want If not repeat stp...

Page 147: ...fusing for the adjustment 3 The Procedure for copy adjustment is almost same as Print Adjustment NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 5 0 mm 1 Select a tray required adjustment 2 Change the adjustment value with then press OK butt...

Page 148: ...ss the Edit button 3 Change the adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the ...

Page 149: ...the Edit button 3 Change the adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the DSD...

Page 150: ...data for example box data pending secure jobs font form macro data related applications and job log on the hard disk Service Functions Hard Disk Maintenance All Saved Data Clear This function formats all the data that can be erased with 3 functions above The function will NOT format the hard disk entirely Service Functions Hard Disk Maintenance Hard Disk Check This function checks a bad sector in ...

Page 151: ...ory as a zip file Note that the size of system log could reach up to 1GB If the system log size become considerably huge it will take longer time to copy to the plugged memory 1 Connect USB memory to device 2 When the pop up appears press the area below until the passcode window appears Eenter 1934 and press the OK button 3 Go to Service Functions Debug Log and change debug log level to DETAILS 4 ...

Page 152: ...e b Start button shall be changed to Stop button NOTE The packet capture is implemented by using tcpdump leth0 s1200 w filename Packet Size Show the file size captured 2 Export Capture File Export button Export network packet capture file to USB memory stick 3 Delete Capture File Delete button Clear network packet capture file in a device 4 42 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 153: ...he data in the selected partition a HDD Format Hidden Partition This can format and reinstall the only System Binary in HDD User data is not deleted USB This can format the HDD using USB stick All data except the stored in MSOK will be deleted Network This can format the HDD using network All data except the stored in MSOK will be deleted b HDD Repair This can restore the internal system by checki...

Page 154: ...he confirmation page will be displayed 6 When pushing Next button progress page will be displayed 7 When completing HDD Recovery or HDD Repair successfully reboot the machine 8 After rebooting the machine will start the system initialization NOTE If the system initialization is not executed enter the svc mode and execute Full memory clear If not the machine may not work normally 9 Execute the firm...

Page 155: ...unction is to set the machine hard stop when the drum life is expired Off No machine stop end of drum life On Machine stop end of drum life 4 5 6 14 SFE Special Feature Enablement Service Functions SFE Special Feature Enablement SFE means to provide the configurable options On Off in service mode for technicians or dealers to satisfy the requirements from B2B sites easily without changing the firm...

Page 156: ...ore confidential store print without image processing If this SFE option is enabled the device shall not execute emul image processing and just store prn data At release time the device shall execute image process So the some detail information of job shall not be shown in job status such as total pages and printing options 032 The device shall print line even though that has less than 1 dot If th...

Page 157: ...print out high priority tray among trays that matching paper size The system shall choose high priority tray even though the tray doesn t have plain paper type 059 LDAP Authentication after Kerberos Authentication If this SFE is enabled the system should log in LDAP server using GSSAPI interface Not LDAP ID Password login Copyright 1995 2017 SAMSUNG All rights reserved 4 47 ...

Page 158: ... in hard disk Please remove unused 3rd party applications P 4 55 61 1H51 3rd party application update has failed due to unsigned certificate Please make sure installation file is valid P 4 55 61 1H52 3rd party application update has failed due to expired certificate Please make sure installation file is valid P 4 55 61 1H53 3rd party application update has failed due to unverified certificate Plea...

Page 159: ...ge is not installed Install the cartridge P 4 65 C1 1512 Toner cartridge is not compatible Check the user guide P 4 66 C1 1712 Toner Cartridge Failure C1 1712 Call for service P 4 67 C3 1110 Prepare new imaging unit P 4 68 C3 1150 Replace with new imaging unit P 4 68 C3 1312 Imaging Unit Failure C3 1312 Install imaging unit again P 4 69 C3 1411 Imaging unit is not installed Install the unit P 4 69...

Page 160: ...P 4 93 M2 1114 Paper jam inside of machine Please remove the paper P 4 93 M2 1214 Paper jam inside of machine Please remove the paper P 4 93 M2 2212 Paper jam at the top of duplex path Please remove the paper P 4 95 M2 2214 Paper jam inside of duplex path Please remove the paper P 4 95 M2 2310 Paper jam at the bottom of duplex path Please remove the paper P 4 95 M3 1110 Paper jam in exit area Plea...

Page 161: ...tem Check it P 4 105 S6 3128 802 1x authentication failed Please contact the system administrator P 4 106 S7 2110 Fuser Unit Failure S7 2110 Turn off then on Call for service if the problem persists P 4 106 U1 2115 Fuser Unit Failure U1 2115 Turn off then on Call for service if the problem persists P 4 107 U1 2116 Fuser Unit Failure U1 2116 Turn off then on Call for service if the problem persists...

Page 162: ...SU Failure U2 1111 Turn off then on Call for service if the problem persists P 4 114 U2 1112 LSU Failure U2 1112 Turn off then on Call for service if the problem persists P 4 114 U2 1113 LSU Failure U2 1113 Turn off then on Call for service if the problem persists P 4 114 U3 3313 Original paper jam inside the scanner P 4 115 U3 3314 Original paper jam inside the scanner P 4 115 U3 4210 Top door of...

Page 163: ...in tray is not matched to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly Error Code 61 1111 Error message Booting Failure 61 1111 Turn off then on Call for service if the problem persists Symptom Hibernation image creation is failed Troubleshooting method 1 Turn the machine on with a normal booting 2 Enter the SVC mode Selec...

Page 164: ...anagement Application 2 If necessary only administrator can delete the unverified application s or make them disabled Error Code 61 1H01 61 1H04 Error message Firmware Update Failure 61 1H0x Firmware update has failed due to invalid FW file Please try again after power off and on If this problem persists contact service engineer Symptom Firmware update has completed with error Troubleshooting meth...

Page 165: ...rty application update has failed due to unsigned certificate Please make sure installation file is valid Symptom PAR update has completed with error PAR uses unsigned certificate PAR uses expired certificate PAR uses unverified certificate PAR uses invalid certificate Troubleshooting method 1 Get PAR file with signed certificate again 2 Try PAR update again Error Code 61 1H60 Error message Androi...

Page 166: ...hod 1 Get valid APK file again 2 Try APK update again Error Code 61 1H62 Error message Android app installation has failed due to invalid installation file Install valid file Symptom APK update has completed with error APK updating has failed due to insufficient storage Troubleshooting method 1 Make room for APK installation 2 Remove unused apps 3 Try APK update again 4 56 Copyright 1995 2017 SAMS...

Page 167: ...connected correctly 4 If the connection is OK turn the machine on Enter SVC mode Select the main motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the motor is not operational Check the signal and power with the DVM If the checked result is normal replace the main feed fuser motor If the checked result is abnormal check the following If 24V power is not ...

Page 168: ...the connection is OK turn the machine on Enter SVC mode Select the OPC Deve motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the OPC Deve motor is not operational Check the signal and power with the DVM If the checked result is normal replace the OPC Deve motor If the checked result is abnormal check the following If 24V power is not generated replace t...

Page 169: ...ct the DC motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the DC motor is not operational Check the signal and power with the DVM If the checked result is normal replace the DC motor or the main drive unit If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board If the control signal is abnormal replace...

Page 170: ...ctive Troubleshooting method 1 Enter SVC mode Execute sensor test to check its operation Diagnostics Engine Diagnostics Engine Test Routines 2 Measure the resistance value of the connector at both ends If the value is not in 47 5KΩ 52 5KΩ 25 replace the inner temp sensor 3 If the sensor is normal replace the main board 4 60 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 171: ...ture humidity sensor is defective Troubleshooting method 1 Enter SVC mode Execute sensor test to check its operation Diagnostics Engine Diagnostics Engine Test Routines Outer Temperature 2 Measure the resistance value of the connector at both ends If the value is not in 47 5KΩ 52 5KΩ 25 replace the outer temperature humidity sensor 3 If the harness and sensor are normal replace the main board Copy...

Page 172: ...l for service if the problem persists Symptom Erase Lamp does not turn on Troubleshooting method 1 Enter SVC mode Execute the erase lamp test Diagnostics Engine Diagnostics Engine Test Routines Erase Lamp 2 If the erase lamp does not turn on replace it 4 62 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 173: ...dge horizontally to distribute the toner evenly inside the cartridge 4 Reinstall the toner cartridge 5 Close the front cover 6 Prepare new toner cartridge because it will be exhausted soon Error Code C1 1140 C1 1170 C1 1150 C1 1160 Error message End of life Replace with new toner cartridge Toner is very Low Symptom Toner cartridge is at the end of its life Troubleshooting method 1 Open the front c...

Page 174: ...four times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 4 Try to print out the sample page more than 20 pages 5 Check the toner cartridge Check if the toner cartridge is installed correctly Check if the toner seal is removed perfectly Check if the toner supply shutter between the toner cartridge and the imaging unit works normally 6 Replace the toner cartri...

Page 175: ...e is not installed install it Try to test the machine again 3 If the toner cartridge is installed remove it Check if the modular jack is contaminated or broken 4 Clean the modular jack or replace the toner cartridge 5 If it is OK check the CN22 harness connection on the main board 6 If the harness is defective replace it 7 Turn the machine off then on Try to test the machine Copyright 1995 2017 SA...

Page 176: ...Troubleshooting method 1 Open the front cover Remove the toner cartridge 2 Check if the label information of the toner cartridge is same with the machine s one ex SEE 3 If label information is different from the machine or the toner cartridge is not a samsung genuine replace it with a new one 4 66 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 177: ... CRUM is defective Troubleshooting method 1 Open the front cover Check if the toner cartridge is installed 2 Remove and reinstall the toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the toner cartridge with new one Copyright 1995 2017 SAMSUNG All rights reserved 4 67 ...

Page 178: ...thod 1 Prepare the new imaging unit because it will be exhausted soon Error Code C3 1150 Error message Replace with new imaging unit Symptom Imaging unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the imaging unit and replace it with new one 3 Close the front cover 4 68 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 179: ...1411 C3 1414 Error message Imaging unit is not installed Install the unit Imaging Unit Failure C3 1414 Install imaging unit again Symptom The imaging unit is not installed properly Troubleshooting method 1 Open the front cover 2 If the imaging unit is not installed install it Try to test the machine again 3 If the imaging unit is installed remove it Check if the modular jack is contaminated or bro...

Page 180: ...1712 Call for service Symptom The data of CRUM is not detected Troubleshooting method 1 Open the front cover 2 Remove the imaging unit check that its modular jack is contaminated or deformed 3 If it is defective replace it with new one 4 Close the front cover Error Code C6 1120 Error message Replace with new fuser unit Symptom Fuser unit is at the end of its life Troubleshooting method 1 Turn the ...

Page 181: ...ing method 1 Remove the jammed paper If the problem persists check the followings 2 Check if the paper is loaded in the tray2 properly 3 Check if the pick up forward reverse rollers of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray2 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness Copyright 199...

Page 182: ...e AS SPRING_ES is deformed or assembled properly 7 If the problem persists after checking No 1 7 replace the SCF board 8 If the problem persists replace the Drop connector harness 4 72 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 183: ...onnected or broken Troubleshooting method 1 Remove and insert tray2 correctly 2 If the problem persists remove tray2 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board Copyright 1995 2017 SAMSUNG All rights reserved 4 73 ...

Page 184: ...leshooting method 1 Remove tray2 Load the paper in tray2 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator JC66 02613A is defective replace it 4 74 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 185: ...2 Troubleshooting method 1 Check if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor Copyright 1995 2017 SAMSUNG All rights reserved 4 75 ...

Page 186: ...jammed paper If the problem persists check the followings 2 Check if the paper is loaded in the tray3 properly 3 Check if the pick up forward reverse rollers of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray3 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness 4 76 Copyright 1995 2017 SAMSUNG All ...

Page 187: ...e AS SPRING_ES is deformed or assembled properly 7 If the problem persists after checking No 1 7 replace the SCF board 8 If the problem persists replace the Drop connector harness Copyright 1995 2017 SAMSUNG All rights reserved 4 77 ...

Page 188: ...onnected or broken Troubleshooting method 1 Remove and insert tray3 correctly 2 If the problem persists remove tray3 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board 4 78 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 189: ... defective Troubleshooting method 1 Remove tray2 Load the paper in tray3 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator is defective replace it Copyright 1995 2017 SAMSUNG All rights reserved 4 79 ...

Page 190: ...3 Troubleshooting method 1 Check if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor 4 80 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 191: ...jammed paper If the problem persists check the followings 2 Check if the paper is loaded in the tray4 properly 3 Check if the pick up forward reverse rollers of the tray2 are defective or worn out 4 Check if the Empty Pick up Regi Act sensor of the tray4 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness Copyright 1995 2017 SAMSUNG All right...

Page 192: ...r assembled properly 7 Check if the Press D cut of the Gear Lifting is broken 8 If the problem persists after checking No 1 7 replace the SCF board 9 If the problem persists replace the Drop connector harness 4 82 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 193: ...onnected or broken Troubleshooting method 1 Remove and insert tray4 correctly 2 If the problem persists remove tray4 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board Copyright 1995 2017 SAMSUNG All rights reserved 4 83 ...

Page 194: ...oto sensor is defective Troubleshooting method 1 Remove tray2 Load the paper in tray4 2 If paper is loaded but error message has not disappeared check the following a Check if the paper empty sensor is contaminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator is defective replace it 4 84 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 195: ...4 Troubleshooting method 1 Check if the Gear Idle Lift is broken 2 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 3 If the connection is OK replace the cassette detection sensor 4 Check if the Lift Motor connector is connected properly 5 If the problem persists replace the Lift Motor Copyright 1995 2017 SAMSUNG All rights reserved 4 85 ...

Page 196: ...e tray If not replace the paper 4 Check if the pick up forward reverse roller are contaminated or worn out Replace these rollers 5 Check if the cassette lifting is working normally If not check the feed drive unit 6 Check if the main feed fuser motor connector is connected correctly 7 If the connection is OK enter SVC mode Select the main feed fuser motor test Diagnostics Engine Diagnostics Engine...

Page 197: ...r is not generated replace the SMPS board If the control signal is abnormal replace the main board b If the main feed fuser motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness 8 Check the pick up clutch connection If the pick up clutch is defective replace it Copyright 1995 2017 SAMSUNG All rights reserved 4 87 ...

Page 198: ...nection If the MP pick up clutch is defective replace it 6 Check if the main feed fuser motor connector is connected correctly 7 If the connection is OK enter SVC mode Select the main feed fuser motor test Diagnostics Engine Diagnostics Engine Test Routines Check the motor operation a If the main feed fuser motor is not operational Check the signal and power with the DVM If the checked result is n...

Page 199: ...oting b If the main feed fuser motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2017 SAMSUNG All rights reserved 4 89 ...

Page 200: ...r Code M1 4111 Error message Tray Failure M1 4111 Pull tray 1 out and insert it Call for service if the problem persists Symptom The paper has jammed in the path or can t be fed Troubleshooting method 1 Check if the pick up forward retard roller are contaminated or worn out Replace the defective roller 2 Check the feed drive unit for cassette lifting Check if the gear is worn out or broken Check i...

Page 201: ... connected correctly If the harness is defective replace it 4 If the empty sensor is defective replace it Error Code M1 5120 Error message Paper is empty in all tray Load paper Symptom Paper is empty in all tray Troubleshooting method 1 Check if the paper is loaded in tray1 and MP tray Load the paper 2 Check if the empty actuator is assembled correctly If it is broken or deformed replace it 3 If t...

Page 202: ...1 Check if the paper is loaded in MP tray Load the paper 2 Check if the MP empty actuator is assembled correctly If it is broken or deformed replace it 3 If the MP empty sensor harness is connected correctly If the harness is defective replace it 4 If the MP empty sensor is defective replace it 4 92 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 203: ...leshooting method 1 Remove the tray1 Remove the jammed paper And install the tray 2 If the problem persists check the followings 3 Check if the feed sensor connector is connected correctly 4 Check if the regi roller is contaminated or worn out 5 Check the regi clutch connection If the regi clutch is defective replace it Copyright 1995 2017 SAMSUNG All rights reserved 4 93 ...

Page 204: ...4 Troubleshooting 6 Check the pick up clutch connection If the pick up clutch is defective replace it 4 94 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 205: ...ove the jammed paper If the same error occurs continually check the following 2 Check if there are any obstacles or contamination in the duplex path 3 Check if the exit actuator of the fuser unit works normally 4 Check if the exit motor works normally and its connector is connected properly 5 If the exit motor is defective replace it or exit drive unit 6 Check if the duplex clutch works normally a...

Page 206: ...e are any obstacles or contamination in the duplex path 3 Check if the exit actuator of the fuser unit works normally 4 Check if the exit motor works normally and its connector is connected properly 5 If the exit motor is defective replace it or exit drive unit 6 Remove the exit drive unit Check if the gear is worn out or broken If necessary replace the exit drive unit 7 Remove the fuser unit If t...

Page 207: ...here are too much paper in output bin tray Troubleshooting method 1 Remove the paper on exit tray 2 If this error occurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor is defective Copyright 1995 2017 SAMSUNG All rights reserved 4 97 ...

Page 208: ...S1 2439 Error message There is not enough space on the hard disk Please delete the information stored in the address book There is not enough space on the hard disk Please delete the stored file Symptom HDD partition or memory is full Troubleshooting method S1 2434 Addresses in Address book User data in User profile S1 2435 Documents in Document box Jobs in Secure job list Fonts Forms S1 2436 Syst...

Page 209: ...ry 2 You can use the TS update manager to execute the patch file and delete the database 3 If neither of these methods fix the error then you can attempt a low format all data will be lost or replace the HDD Error Code S1 2510 S1 2550 Error message MSOK Failure S1 2510 Call for service and change MSOK MSOK Failure S1 2550 Call for service and change MSOK Symptom MSOK module was broken TPM in MSOK ...

Page 210: ...or Communication error etc Troubleshooting method 1 Turn the machine off then on 2 If the problem persists replace the main board Error Code S2 331D Error message Wait delay time for lower fixing temperature Symptom These errors show the engine status Troubleshooting method 1 Please wait until this error will disappear 4 100 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 211: ...he switch contact of the front cover is deformed 4 Remove the right cover 5 Check the connection between the cover open sensor and the joint board Reconnect the harness If the harness is defective replace it 6 Open the front cover Check if the message is changed when pushing the micro switch cover open sensor 7 If the cover open sensor is defective replace it Copyright 1995 2017 SAMSUNG All rights...

Page 212: ... if the switch contact of the rear cover is deformed 4 Remove the left cover 5 Check the connection between the cover open sensor and HVPS board Reconnect the harness If the harness is defective replace it 6 Open the rear cover Check if the message is changed when pushing the micro switch cover open sensor 7 If the cover open sensor is defective replace it 4 102 Copyright 1995 2017 SAMSUNG All rig...

Page 213: ...ting method 1 Check if the CIS unit is moving when power on 2 Check if the flat cable is connected to the CIS unit properly Reconnect or replace the cable 3 If the CIS is defective replace it 4 Check if there is any defective part in the scanner unit Gear Belt Motor etc Gear Belt Scan drive unit Copyright 1995 2017 SAMSUNG All rights reserved 4 103 ...

Page 214: ...ive replace it 6 If the problem persists check the CIS If it is defective replace it Error Code S3 3230 Error message Scan System Failure S3 3130 Call for service Symptom CIS cable in the ADF unit is not connected correctly Troubleshooting method 1 Power off the machine 2 If CIS connection cable is not connected connect CIS connection cable 3 If CIS connection cable is connected but this error cod...

Page 215: ...r Code S6 3123 Error message This IP address conflicts with that of other system Check it Symptom Network has some problem IP address conflicts with that of other system Troubleshooting method Change the machine s IP address 1 Select Machine Setup on the touch screen 2 Select Networking Setting 3 Log In 4 Select TCP IP 5 Select the proper item for your machine 6 Select IP Setting 7 Select the prop...

Page 216: ... 1x d Select the proper authentication mode for your network environment e Input valid credentials 2 The System Administrator should check if Ethernet port and authentication server were configured correctly Error Code S7 2110 Error message Fuser Failure S7 2110 Turn off then on Symptom Heater control relay is abnormal Troubleshooting method 1 Turn the machine off Re install the fuser unit then tu...

Page 217: ...ymptom The pressure control unit Cam unit of the fuser is abnormal Troubleshooting method CAUTION The temperature gets hot around the fuser unit To prevent burns make sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 If there is no problem r...

Page 218: ... problem for above steps assemble and reinstall fuser unit Then turn the machine on 7 If the same error persists perform a Memory Clear backup data in SWS first if that does not work try reinstalling the firmware 8 If the same error persists replace the fuser unit with new one 9 If the same error persists replace the main board 4 108 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 219: ...ke sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 If there is no problem remove 4 screws 4 Lift up the both levers Then take off the fuser unit 5 If there is no problem for above steps assemble and reinstall fuser unit Then turn the machi...

Page 220: ...If the same error persists execute the memory clear 7 If the same error persists replace the fuser unit with new one 8 If the same error persists replace the main board 4 110 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 221: ...ser unit connection is bad Troubleshooting method CAUTION The temperature gets hot around the fuser unit To prevent burns make sure the fuser unit area is cool before performing this procedure 1 After checking the fuser installation turn the machine off then on 2 Open the rear cover Lift up the right side and release the rear cover 3 If there is no problem remove 4 screws 4 Lift up the both levers...

Page 222: ...resistance value from the center and both sides Check if it has the continuity 7 Check if the Draw connector harness is correct Check its color 8 Check if 2 thermistor connectors are connected properly 9 Measure the Thermistor resistance value from the center and both sides Check if it has the continuity 3 Red Circles 4 112 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 223: ... connected properly 12 Check if the voltage in user environment is in this range 80V 140V 160V 260V 13 If there is no problems for above steps update the firmware 14 Replace the FDB 15 If the problem persists replace the SMPS 16 If the problem persists replace the main board Copyright 1995 2017 SAMSUNG All rights reserved 4 113 ...

Page 224: ... makes a sound a Enter SVC mode to check the LSU motor ready signal Diagnostics Engine Diagnostics Engine Test Routines b Select LSU Motor1 Run Ready Diagnostics Engine Diagnostics Engine Test Routines 110 0000 c Press Start button Check that the status has changed to Executing Low High d If the status has not changed the motor ready signal is abnormal Replace the LSU If the LSU motor does not mak...

Page 225: ...en the DSDF cover Check if the paper jam is occurred 3 Remove the jammed paper 4 Check if there are any obstacles or contamination on the paper path Remove it 5 If the problem persists check the followings a Separate the DSDF Unit b Remove the screw Check the sensor connection If the connection is OK replace the sensor 6 Push the white bar Check if it returns in original condition 7 Close the DSDF...

Page 226: ...od 1 Close the DSDF cover properly 2 If this error occurs continually check the following a Check the DSDF cover open sensor and its harness If there is a defective part replace it b If both of them are normal check the Cover Open Rib If it is broken replace the Cover Open 4 116 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 227: ...t be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life Check the...

Page 228: ...ed by toner residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 118 Copyright 1995 2017...

Page 229: ...er residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness Copyright 1995 2017 SAMSUNG All ri...

Page 230: ...ller The LSU window is contaminated 1 Clean the LSU window The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board NOTE Roller Period for Hori...

Page 231: ...ers in the imaging unit may be contaminated with foreign matter or paper particles Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 SAMS...

Page 232: ...eplace the toner cartridge The imaging unit life is expired Replace the imaging unit The surface of transfer roller is contaminated or worn out Replace the transfer roller HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board 4 122 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 233: ...tion The charging roller in the imaging unit is defective Replace the imaging unit The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS board The LSU is defective Replace the LSU Copyright 1995 2017 SAMSUNG All rights reserved 4 123 ...

Page 234: ... transfer roller is not even The springs are damaged The transfer roller is improperly installed 1 Remove the transfer roller Assy 2 Check if the transfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the imaging unit roller due to the bad blade Replace the imaging unit 4 124 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 235: ...le area of the printing Probable Cause Solution Does recycle paper be used Use the proper papers The life of the imaging unit has been expired Replace the imaging unit The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 4 125 ...

Page 236: ...nit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS ...

Page 237: ...transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 SAMSUNG All rights reserved 4 127 ...

Page 238: ...nsfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness The connection between the main board and HVPS board is bad Reconnect the harness If the main board or HVPS board is defective replace it 4...

Page 239: ...e pages for test The developer circulation in the imaging unit is bad 1 Shake the imaging unit 2 3 times from right to left Reinstall the imaging unit Print 10 sample pages for test 2 If the problem persists replace the imaging unit The contact between imaging unit and transfer roller is bad Check if the imaging unit and transfer roller are installed properly Copyright 1995 2017 SAMSUNG All rights...

Page 240: ...user unit is not tight 1 Turn the machine off 2 Remove and reinstall the fuser unit 3 Turn the machine on The fuser connection is bad Check the connection between the fuser unit and main board The fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 130 Copyright 1995 2017 SAMSUNG All rights rese...

Page 241: ...inge 2 Check the copy skew status And then adjust the position of the ADF hinge as shown below and tighten 3 screws 3 Detach the white sponge white sheet after adjusting the skew Place the sponge on platen glass And then close the DSDF unit to stick the sponge Copyright 1995 2017 SAMSUNG All rights reserved 4 131 ...

Page 242: ...5 System Diagram 5 System Diagram 5 1 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 243: ... C C LU TC H D R I V E U N I T V A P PB A TY PE A SSY C O M P SI N G LE C O M P C R U N I T D EV ELO PER SY STEM W i rel ess V A P K i t PO LY G O N M O TO R LD LSU U N I T I N N ER TEM P O U TER TEM P H U M I SI D E N C TH C EN TER N C TH O PC _R EM A I N B O TTLE R EM A I N D C M P FU SER R ELEA SE PI C K U P D U PLEX R EA D Y R EG I TSP H D D 320G B EX I T D SD F_PI C K U P D SD F_FEED SC A N M...

Page 244: ...SCL_O PC_EEP SDA_O PC_EEP 3 3V_CRUM GN D SCL_1__TO N ER_ZCRUM SDA_1__TO N ER_ZCRUM 3 3V_CRUM EN _ERASE nERASE_CHK1 nERASE_CHK2 nERASE_CHK3 GN D BO TTLE_REM AI N _RX BO TTLE_REM AI N _TX 5V_PS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 CN 22 1 5m m CRUM ERASE TO N ER_REM AI N J C39 02108A H VPS I F Cabl e 35p FFC J C39 01461A J C39 02609A LSU LD J C92 02377A J C39 02109A J C39 01441A J C39 ...

Page 245: ...GL J C97 04823A LGL J C39 02534A 24P FFC A4 J C39 02531A CI S 0605 001237 DCI S PLATEN HW 06H Y01 0605 001237 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 D G N D PI _SH _D CI S1 5V_D CI S_SB SD ATA_D CI S1 3 3V_D CI S_SB SCLK_D I CS1 3 3V_D CI S_SB SLO AD _D I CS1 D G N D LVD S_M CLK_D CI S1_P LVD S_M CLK_D CI S1_N D G N D LVD S_CLK_D CI S1_P LVD S_CLK_D CI S1_N D G N D LVD O _D...

Page 246: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 247: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 248: ...s as another An emulator duplicates the functions of one system with a different system so that the second system behaves like the first system Emulation focuses on exact reproduction of external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking techn...

Page 249: ...rganization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization a...

Page 250: ...mplex functions into manageable self contained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and ...

Page 251: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 252: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 253: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below Copyright 1995 2017 SAMSUNG All rights reserved 6 8 ...

Page 254: ...name by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder 6 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 255: ...6 Reference Information 6 5 Document Revision List Version Date Page Description 1 00 15 Sep 2017 Release Copyright 1995 2017 SAMSUNG All rights reserved 6 10 ...

Page 256: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2017 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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