4. Troubleshooting
► Error Code
M2–2212
M2–2214
M2–2310
► Error message
Paper jam at the top of duplex path. Please remove the paper
Paper jam inside of duplex path. Please remove the paper
Paper jam at the bottom of duplex path. Please remove the paper
► Symptom
The paper did not enter the duplex path and has jammed.
► Troubleshooting method
1) Remove the jammed paper. If the same error occurs continually, check the following.
2) Check if there are any obstacles or contamination in the duplex path.
3) Check if the exit actuator of the fuser unit works normally.
4) Check if the exit motor works normally and its connector is connected properly.
5) If the exit motor is defective, replace it or exit drive unit.
6) Check if the duplex clutch works normally and its connector is connected properly.
7) If the duplex clutch is defective, replace it.
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