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CALL PROCESSING
SYSTEM HOLD
•
When you are connected to any call, press HOLD. The call will flash green at
your keyset. If this call appears on a line key at other keysets, it will flash red at
those keysets.
•
To take the caller off hold, press that key and the green flashing light will go
steady green again. Resume the conversation.
NOTE:
While on a call, pressing a line key, route key or flashing CALL button will
automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
Press the HOLD button twice. The call will flash green on your keyset and this
line will show a steady red light on other keysets.
•
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER and a
dial the station number (or press the appropriate DSS key). Press the HOLD key.
This will place the call on system hold on an available CALL button or Line Key at
the remote station and return you to dial tone.
NOTES:
1.
If the destination station does not have any free CALL buttons or line keys you
will hear No More Calls tone and must return to the other party by pressing
the TRANSFER key (or the RETURN soft key in the display).
2.
Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing amber light.
•
When your phone rings, lift the handset or press the ANS/RLS key to answer
the recall.
idcs_keyset.qxp 9/23/2005 11:32 AM Page 25
•
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
•
Press the TRANSFER key; you will receive transfer dial tone. Your call is placed
on transfer hold.
•
Dial the extension number.
•
Consult with the internal party.
•
Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the DROP button.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button with the
red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
•
While on a call, press the TRANSFER key and dial an extension number or
group number. Your call is automatically put on transfer hold. OR
Press a DSS key or station group key. Your call is automatically put on transfer
hold.
•
Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and hang up.
If the transfer is refused, you will be reconnected to the outside line when the
called station hangs up or you can press TRANSFER to return to the outside
party. If you wish to send the call to another extension without waiting for the
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