Samsung OfficeServ 7030, General Description Manual

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To Voice Mail
Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When
denied, valuable message time in the voice mail system can be saved.
Preset Destination
If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It
can only be programmed by the system technician or system administrator. When any station does not have
FWD/NO-ANSWER set, the call will ring this preset destination if one is programmed.
Preset Forward Busy
This feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY is
turned on the calls will follow the preset for both busy and no answer conditions.
CALL HOLD
Exclusive
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed
on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always
placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.
System
Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD
button. Calls on system hold may be retrieved at any station.
Remote
Outside calls can be placed on hold at a station other than the station placing the call on hold. This feature
allows calls to be answered at one keyset and placed on hold at another station. This allows time for the user
to proceed to that station or allows the party that the call was intended for to have that call placed at their
station. The call or trunk button will flash at the remote hold station. NOTE: Intercom calls cannot be remote
held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion and ensures that a park zone
is always available. Pressing the PAGE key parks the call automatically. There are no extra buttons to press and
there is no lost time looking for a free zone.
CALL PICKUP
Directed
With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s
extension number or by pressing the feature button and then dialing the extension. There is a system option
to allow a DSS key to perform a pickup function rather than a transfer function when pressed.
Groups
In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows
users to answer any call ringing within any pickup group. There are 10 pickup groups available in the system.
A station cannot be in more than one pickup group. To use this feature, station users either dial the access
code or press the assigned feature button followed by the pickup group number.
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