English 51
Tr
ouble
shoo
ting
Problem
Cause
Action
There is no power to
the oven.
•
If there is no power
supplied.
•
Check whether there is
power supplied.
The oven exterior is too
hot during operation.
•
If the oven is installed
in a place without good
ventilation.
•
Keep the gaps
specified in the product
installation guide.
The door cannot be
opened properly.
•
If there is food residue
stuck between the door
and product interior.
•
Clean the oven well
and then open the door
again.
The interior light is dim
or does not turn on.
•
If the lamp turns on and
then off.
•
If the lamp is covered
by foreign matter
during cooking.
•
The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing
the oven light button.
•
Clean the inside of the
oven and then check.
Electric shock occurs on
the oven.
•
If the power is not
properly grounded.
•
If you are using a socket
without grounding.
•
Check whether the
power supply is
properly grounded.
There is water dripping. •
There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
•
Let the oven cool and
then wipe with a dry
dish towel.
There is steam through
a crack in the door.
There is water
remaining in the oven.
The brightness inside
the oven varies.
•
The brightness changes
depending on power
output changes.
•
Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
Troubleshooting
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem
Cause
Action
The buttons cannot be
pressed properly.
•
If there is foreign
matter caught between
the buttons.
•
Touch model: if there is
moisture on the exterior.
•
If the lock function is
set.
•
Remove the foreign
matter and try again.
•
Remove the moisture
and try again.
•
Check whether the lock
function is set.
Some buttons are not
enabled properly.
•
If the divider stays
inserted in the
compartment (or if the
oven is operating in
Flex mode)
•
Remove the divider.
While it is inserted,
some buttons are
disabled.
The time is not
displayed.
•
If there is no power
supplied.
•
Check whether there is
power supplied.
The oven does not
work.
•
If there is no power
supplied.
•
Check whether there is
power supplied.
The oven stops while in
operation.
•
If it is unplugged from
the power socket.
•
Reconnect the power.
The power turns off
during operation.
•
If continuous cooking
takes a long time.
•
If the cooling fan does
not work.
•
If the oven is installed
in a place without good
ventilation.
•
When using several
power plugs in the same
socket.
•
After cooking for a long
time, let the oven cool.
•
Listen for the sound of
the cooling fan.
•
Keep the gaps
specified in the product
installation guide.
•
Use a single plug.
FULL MANUAL_NV7B4225ZAK_U2_DG68-01418A-00_EN.indd 51
FULL MANUAL_NV7B4225ZAK_U2_DG68-01418A-00_EN.indd 51
2022-02-21 오후 2:58:46
2022-02-21 오후 2:58:46
