Troubleshooting 121
When you first use or install Norton AntiVirus for the first time, follow the Reg-
istration Wizard steps to configure the registration settings.
To protect your computer from virus attacks with the latest updates, click on Op-
tions to display the Norton AntiVirus Options window. From the left menu of the
window, check Run Automatic Protection to select Automatic Protection and
check Run LiveUpdate to select LiveUpdate.
A4
Two virus scanning programs on one computer may cause system conflicts. Re-
move one of the programs from the system.
A5
If Windows does not recognize the existence of an anti-virus program even when
it has been installed, your computer could be vulnerable to attacks from the Inter-
net. You should install an anti-virus program that your computer is able to identify.
Check the following programs which Windows can detect and select one from the list.
A list of anti-virus programs that Windows can detect:
-Symantec Norton Anti-Virus
-NetworkAssociates (McAfee)
-TrendMicro
-ComputerAssociates
-Panda
-Kaspersky
-Ahnlabs (AhnLab)
Visit the Microsoft Web site (www.microsoft.com) regularly to check the latest
list.
Other
Q1
4GB memory capacity is not properly recognized by Windows.
A
Windows XP SP2 cannot display a memory capacity over 4GB due to license and
driver compatibility problems. Even if the system information shows only 3GB
of memory, the system memory capacity is 4GB and is normal.
Q2
I want to update the hard disk drive.
A
A hard disk upgrade requires support from a service center. However, an upgrade
service is charged for even within the warranty period.
