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Troubleshooting 105
Troubleshooting
Complete the following in the order presented until your system is functioning proper-
ly. If all of the steps below fail then contact your local reseller for assistance.
Questions and Answers
Please see “Questions and Answers” on page 107 for assistance in correcting any com-
puter operational problems.
Check the Connections
Verify all of the power and peripheral cables are securely plugged into their sockets
and that your system and power supply is on.
Norton AntiVirus
Run Norton AntiVirus to ensure a virus is not affecting your computer.
To run Norton AntiVirus proceed as follows:
Click
Start > All Programs > Norton AntiVirus > Norton AntiVirus 20xx
.
Samsung Magic Doctor
This is a troubleshooting program provided by Samsung Computer supporting the Sys-
tem Diagnostics and System Recovery functions. The System Diagnostics function en-
ables users to diagnose system problems and the System Recovery function enables the
computer to be restored to its initial status. (However, programs installed additionally
by users are not restored by the System Recovery function.)
Click
Start > All Programs > Samsung > Samsung Magic Doctor > Samsung Mag-
ic Doctor
. (p122)
Windows Help and Support
Run Windows Help and Support to find problem that may be affecting your computer.
To run Windows Help and Support proceed as follows:
Click
Start > Help and Support.
Frequently Asked Questions
To view FAQ’s on your computer, please visit www.samsungpc.com.