36 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Cause
Action
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller, or the
roller is not properly in
place.
Install the roller and then try
again.
The turn table drags
while turning.
The roller is not
properly in place, there
is too much food, or the
container is too large
and touches the inside
of the microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service center.
Please have the following information ready:
•
The model and serial numbers, normally printed on the rear of the oven
•
Your warranty details
•
A clear description of the problem
Information code
Code
Description
Action
C-d0
Control buttons are
pressed for more
than 10 seconds
without working.
Clean the keys and check if there
is water on the surface around the
keys. If this occurs again, turn off
the microwave oven for more than
30 seconds, and then try setting again.
If this code appears again, call your
local Samsung service center.
C-10
The GAS Sensor is
open.
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
The GAS Sensor is
shorted.
NOTE
If the suggested solution does not solve the problem, contact your local SAMSUNG
Service Center.
MS19N7000AS_AA_DE68-04464B-02_EN+MES.indb 36
7/11/2018 11:41:29 AM
