English 33
Tr
ouble
shoo
ting
Problem
Cause
Action
The oven stops
while in operation.
The user has opened
the door to turn food
over.
After turning over the food,
press the
START
button again to
start operation.
The power turns off
during operation.
The oven has been
cooking for an
extended period of
time.
After cooking for an extended
period of time, let the oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
oven without food
inside.
Put food in the oven.
There is not enough
ventilation space
around the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation.
Check the installation guide and
make sure that the microwave is
far enough away from walls and
cabinets for proper ventilation.
Several appliances or
devices are plugged
into the same outlet.
Unplug all other appliances or
devices from the outlet.
There is no power
to the oven.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
There is a popping
sound during
operation, then the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of the
contents.
Troubleshooting
If you encounter a problem with your oven, first check the tables starting below
and try the suggestions. If a problem persists, or if an information code keeps
appearing on the display, contact a local Samsung service center.
Checkpoints
If you encounter a problem with the oven, first check the tables below and try the
suggestions.
Problem
Cause
Action
General
The buttons
cannot be pressed
properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter and
try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from the
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The Eco (power-saving)
function is on.
Turn off the Eco function.
The oven does not
work.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The door is open.
Close the door and try again.
The door open safety
mechanisms are
covered with foreign
matter.
Remove the foreign matter and
try again.
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