32 English
Tr
ouble
shoo
ting
Troubleshooting
Troubleshooting
Check points
If you encounter a problem with your oven, first check the tables starting below
and try the recommendations. If a problem persists, or if an information code
keeps appearing on the display, contact a local Samsung service center.
Problem
Cause
Action
General
The buttons cannot be
pressed properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter
and try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from the
exterior.
The Child Lock is
activated.
Deactivate the Child Lock.
The time is not
displayed.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses
or circuit breakers.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses
or circuit breakers.
The door is open.
Close the door and try again.
The door open safety
mechanisms are covered
by foreign matter.
Remove the foreign matter
and try again.
Problem
Cause
Action
The oven stops while
in operation.
The user has opened the
door to turn food over.
After turning over the food,
press the
START
button
again to start operation.
The power turns off
during operation.
The oven has been
cooking for an extended
period of time.
After the oven has cooked
for an extended period of
time, let the oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
oven without food inside.
Put food in the oven.
There is not enough
ventilation space around
the oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Check the installation
guide and make sure
that the microwave is far
enough away from walls
and cabinets for proper
ventilation.
Several appliances or
devices are plugged into
the same outlet.
Unplug all other appliances
or devices from the outlet.
There is no power to
the oven.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses
or circuit breakers.
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1/5/2016 12:17:11 PM
