Samsung IPOLIS SNC-570, User Manual

Page: 123 / 128

Troubleshooting
119
Problem Solution
No image from web
viewer
ƒ Click ‘refresh (shortcut; F5) ’ button at
browser to recall the page
ƒ Check whether power of camera and
network cable is properly connected.
ƒ Check whether computer is connected to
network.
ƒ If you use hub or router, check whether
such equipments are properly operated.
(Note: Open MS-DOS window and enter
network ID of camera at ping
192.168.1.100,)
ƒ
Connect to Admin page to check whether
video output is selected.
Image transferred to
FTP or by E-mail
cannot be viewed
ƒ Video may not be viewed since Divx
codec is not installed in user’s PC. Divx
codec can decode video compressed
with MPEG4. Download and install the
latest Divx codec, and check video.
http://www.divx.com/divx/download
Saved contents is
not displayed in the
SD memory
ƒ Make sure that you do not take out the
memory card while contents are being
saved.
ƒ Check if the SD memory card is properly
inserted.
ƒ Check if the capacity on the card is
correct on the Record Page.
Product information
is not displayed on
the local network
ƒ Check if the network cables are properly
connected.
ƒ Check the status after pressing the
RESET switch on the back of the product
for five seconds to initialize it.