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Samsung

i

DCS100

System Administration Guide

36

SYSTEM MAINTENANCE

ALARMS

The

i

DCS100

system is provided with software that self checks for any failures in hard-

ware or software and generates a fault error which is sent to an alarm report. At the
same time, each station with an assigned SYSALM (System Alarm) key will ring and
flash the key LED amber. Alarm information is also displayed on the keyset LCD.

The station user can use the SYSALM key to view and scroll through the alarms. This
silences the audible part of the alarm at the station, but the key continues to flash until
the alarms are cleared. In some cases you may need to refer to your dealer or system
installer for help with alarms.

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Summary of Contents for iDCS100

Page 1: ...SAMSUNG iDCS100 System Digital Communication System Guide Administration ...

Page 2: ...mer Samsung Telecoms is not responsible for errors or problems arising from cus tomers not installing programming or operating their Samsung systems as de scribed in this manual Copyright 2003 Samsung Telecoms U K Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping pho tocopy or information ret...

Page 3: ... OPERATOR 3 OPERATOR RECALLS 3 EXECUTIVE BARGE IN 3 WALKING CLASS OF SERVICE 4 IN OUT OF GROUP 4 OPERATOR GROUP 5 DIRECT INWARD SYSTEM ACCESS DISA 5 DISA SECURITY 5 ACCOUNT CODES 6 FORCED ACCOUNT CODES 6 USING FORCED ACCOUNT CODES 6 AUTHORISATION CODES 6 USING AUTHORISATION CODES 7 USING THE TIELINE 7 OUTGOING 7 INCOMING 7 IN AND OUT ON TIELINE 7 CLIP SPECIAL FEATURES 8 INVESTIGATE ISPY 8 ABANDONE...

Page 4: ...PEED DIAL NAMES 20 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR STATIONS 20 PROGRAM PERSONAL SPEED DIAL NAMES FOR STATIONS 21 ASSIGN SPEED DIALLING BLOCKS 22 CREATE PROGRAMMED STATION MESSAGES 24 SET ALARM APPOINTMENT REMINDER WITH MESSAGE 25 PROGRAM STATION KEY EXTENDERS 26 PROGRAM ACCOUNT CODES 28 PROGRAM AUTHORISATION CODES 29 PROGRAM STATIONS FOR FORCED ACCOUNT AND AUTHORISATION CODES 30 SET INDIVI...

Page 5: ...one system Instructions are detailed and easy to follow However if assistance is needed don t hesitate to contact your Samsung dealer or system installer for advice HOW THIS GUIDE IS ORGANISED The guide is organised in three sections Special Features Discusses the most frequently used administration features such as setting and changing system ring plans setting account and authorisation codes mon...

Page 6: ...e by pressing an over ride key There are two ways to override the automatic ring plans press the Ring Plan RP key for temporary override until the next programmed start time or press the Ring Time Override RTO key for permanent override until manually changed MANUAL RING PLAN CHANGE Press the RTO key plus the 4 digit ring plan passcode default value is 0000 and the ring plan 1 6 you wish to set Th...

Page 7: ... s must not be secured against barge in The system installer must pro gram these options for you because you do not have customer level access to the relevant program You can then select one of the following barge in options for your keyset MMC 206 No barge in allowed Barge in with tone Barge in without tone Barging in on an unsecured station can be done with or without an intrusion tone or dis pl...

Page 8: ...ernal dial tone 4 Dial an access code and then the telephone number OR use the desired feature as usual 5 Hang up when finished The station will be returned to its restricted status 1 Note You must change your keyset passcode from the default value 1234 in order to use the WCOS feature See your Samsung Keyset User Guide IN OUT OF GROUP Any station assigned to a station group can remove itself from...

Page 9: ...lowed access you will receive system dial tone 4 Dial a line access code receive outside dial tone and then dial a telephone number OR Dial any extension number to call a station in the system To make another internal call when the current call is completed press receive dial tone and dial another extension number 5 Press and hang up when finished Note Outgoing DISA calls are controlled by the dia...

Page 10: ...s 0 9 If unverified the entered code is not checked against the system list Codes can include digits 0 9 and USING FORCED ACCOUNT CODES Users with keysets programmed for forced account codes should follow this procedure 1 Lift the handset and press the ACCT key or ACCT soft key or dial 47 2 Enter the account code If a correct code is entered you will hear dial tone and you can make an outside call...

Page 11: ...ine calls can be put on hold transferred and conferenced in the same manner as other outside calls Lift the handset or press the SPEAKER key Dial the tieline access code or press the tieline key if programmed When you receive dial tone from the other system you can dial extension numbers or access outside lines You must know the extension numbers and the line access codes for the other system Fini...

Page 12: ... the number that was dialled You can barge in on the conversation if allowed see Executive Barge In in the Special Features section disconnect the call or hang up your phone to end the investigation To use this feature You need an ISPY key programmed on your keyset You must change your station passcode from the default 1234 1 Press the ISPY key 2 Enter your station passcode 3 Enter the station num...

Page 13: ...nd the date and time the call came in To view the list of abandoned in coming calls for which CLIP information has been received Dial 64 and dial the system administrator s passcode Scroll through the entries using the VOLUME keys NUMBER TO NAME TRANSLATION The system provides a number to name translation table for associating names with incoming call numbers You then have the choice of displaying...

Page 14: ...nce to next program TRANSFER TRSF Store data and exit HOLD Clear entry in display OPEN CUSTOMER LEVEL PROGRAMMING MMC 200 Opens customer level programming mode to provide access to system administrator programming ACTION DISPLAY 1 Press Transfer or TRSF and dial 200 ENABLE CUS PROG PASSCODE _ 2 Dial the 4 digit passcode The passcode is not displayed ENABLE CUS PROG DISABLE 3 Dial 1 to select ENABL...

Page 15: ...g a program Once you are in programming mode any delay of more than 30 seconds between keystrokes will cause the sys tem to automatically close programming The system timer can however be changed to allow more or less time before programming mode is closed Ask your dealer or the system installer for advice ...

Page 16: ...ock and enter a number in the range 00 24 MM Minutes enter a number in the range of 00 59 Failure to enter the time using the 24 hour clock will cause the date to change at 12 00 P M Open customer level programming and follow these instructions Open customer level programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 505 Display shows 2 Enter the new time and date using...

Page 17: ...gram cannot be used to display pass codes only to reset them Open customer level programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 101 Display shows 2 Dial the station number e g 205 OR press the VOLUME keys to scroll through the keyset numbers and press the right soft key to move the cursor 3 Press HOLD to reset the passcode 4 Press the right soft key to return to ...

Page 18: ...ing the next character for that key For example to enter the name SAM SMITH the first letter S is selected by pressing the key number 7 four times i e the first key press selects P the second selects Q and so on Now press the number 2 once This moves the cursor and selects the letter A Continue selecting characters from the keypad to complete your message By default characters are displayed in upp...

Page 19: ...LAY 1 Press Transfer or TRSF 404 Display shows 2 Dial trunk e g 704 OR press the VOLUME keys to select trunk and press the right soft key to move the cursor 3 Enter the trunk name using the procedure described in Program Station Names and press the right soft key to return to step 2 4 Press Transfer or TRSF to store and exit programming OR press SPEAKER to store and advance to the next program 701...

Page 20: ... 1 Press Transfer or TRSF 602 Display shows 2 Dial the group number e g 505 OR press the VOLUME keys to make a selection and press the left or right soft key to move the cursor 3 Enter the name using the procedure described in Program Station Names 4 Press the left or right soft key to return to step 2 OR press Transfer or TRSF to store and exit programming OR press SPEAKER to store and advance to...

Page 21: ...rogram their own personal speed dial numbers and names which only they have access to refer to your Samsung Keyset User Guide for details However when necessary the system administrator can set view or change any station s personal speed dials Note For even faster dialling speed dial numbers can be assigned to programmed speed dial keys for one touch speed dialling See Program Station Key Extender...

Page 22: ...Administration Guide 18 DCS EURO KEYSETS iDCS SERIES KEYSETS Transfer Speaker A B C D E F A C E Transfer Speaker VOLUME B D F 28D KEYSET 18D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 8D 8S KEYSET DEFAULT PROGRAMMING KEYS LAYOUT ...

Page 23: ... number 9 0121 728765 when you later dial this speed dial number the display shows 728765 Note When programming an outside number enter the access code e g 9 or 0 before you press E to hide any digits F is used to enter a new MMC and designate a name for a speed dial number Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 705 Display shows 2 Dial the ...

Page 24: ...e next program PROGRAM PERSONAL SPEED DIAL NUMBERS FOR STATIONS MMC 105 Individual station users can program their own numbers but in cases where this is not practical or not straightforward e g for single line telephones this program allows a system administrator to view or change a station s speed dial numbers The station speed dial codes are 00 49 Each station can have up to 10 numbers 00 09 by...

Page 25: ...the F key to access Program Personal Speed Dial Names For Stations MMC106 step 4 below to enter a name for this number OR press left soft key to return to step 3 OR press right soft key to return to step 2 OR press Transfer or TRSF to save and exit programming OR press SPEAKER to save and advance to the next program PROGRAM PERSONAL SPEED DIAL NAMES FOR STATIONS MMC 106 Individual station users ca...

Page 26: ...amming OR press SPEAKER to store and advance to the next program ASSIGN SPEED DIALLING BLOCKS MMC 606 Your system can have up to 1500 speed dial entries assigned Up to 500 of these can be allocated as system speed dials and the remainder allocated to stations as per sonal speed dials with a maximum of 50 numbers per station Consequently the more system speed dials that are allocated the fewer spee...

Page 27: ... Press HOLD to delete block s System returns to step 3 to make another selection If finished go to step 7 5 Enter desired EXT extension number via keypad e g 205 OR Press the VOLUME keys to make selection and press right soft key to advance cursor 6 Enter valid number of blocks 0 5 to assign e g 5 OR Press the VOLUME keys to make selection OR Press HOLD key to delete block s 7 Press Transfer or TR...

Page 28: ...1 18 are blank for new messages to be created up to 16 characters Messages 19 20 are pre programmed as follows but can be changed 19 RETURN AT 20 RETURN ON Station users can select these messages and insert times or dates as required into the message e g RETURN AT 1230 After programming these messages inform station users what they are Open customer programming and follow these instructions ACTION...

Page 29: ...n and press the right soft key to move the cursor OR press ANS RLS to select all OR stations 3 Dial 1 3 to select the alarm e g 2 OR press the VOLUME keys to select the alarm and press the right soft key to move the cursor OR press the left soft key to return to step 2 4 Enter the alarm time in 24 hour clock format e g 1300 for 1 pm and the display will automatically advance to step 5 5 Enter the ...

Page 30: ...ng keys KEY NAME EXTENDER AB Absence Station number BOSS Boss and Secretary 1 4 DIR Directory 1 PERS 2 SYS or 3 STN 1 DP Direct Pickup Station or station group num ber DS Direct Station Selection Station or station group num ber FWRD Call Forward 0 9 GPIK Group Pickup 01 20 IG In Out of Group 500 519 MMPG Meet Me Page 0 9 PAGE Page 0 9 PARK Park orbits 0 9 PMSG Programmable Message 01 20 RP Ring P...

Page 31: ...e g 18 OR press the VOLUME keys to scroll through the keys and use the right soft key to move the cursor OR press the key to be programmed 4 Dial the extender from the table above and the system displays your selection If there are no more entries press the left soft key to return to step 2 5 Press Transfer or TRSF to store and exit programming OR press SPEAKER to store and advance to the next pro...

Page 32: ...ccount and Authorisation Codes Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 708 Display shows 2 Dial the account code entry e g 005 OR press the VOLUME keys to select the entry number and press the right soft key to move the cursor 3 Enter the account code via the keypad maximum 12 digits and press the right soft key to move the cursor back to ste...

Page 33: ...rogramming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 707 Display shows 2 Dial the code index entry e g 005 OR Press the VOLUME keys to select the entry number and press the right soft key to move the cursor 3 Enter the authorisation code via the keypad e g 1234 and press the right soft key to move the cursor 4 Enter class of service no 01 30 e g 05 OR Press the VOLUME k...

Page 34: ...tions are 0 NONE 1 AUTHORIZE CODE 2 ACCT VERIFIED 4 ACCT NO VERIFIED Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 305 Display shows 2 Dial the station number e g 205 OR Press the VOLUME keys to select the entry number and press the right soft key to move the cursor OR OR Press ANS RLS to select all stations 3 Dial the feature option 0 4 e g 2 OR P...

Page 35: ...and placing pro grammed internal or external call Range 000 250 sec Call is hot line programmed in MMC 306 4 EFWD DELAY Duration of ring at station be fore External Forward takes place Range 001 250 sec Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 502 Display shows 2 Dial the station number e g 205 OR press the VOLUME keys to select the station an...

Page 36: ... as described in Program Station Names Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 728 Display shows first entry 2 Dial an entry number e g 0005 OR press the VOLUME keys to scroll through entries and press the right soft key to select entry 3 Enter the telephone number and press right soft key to advance to name entry OR enter telephone number an...

Page 37: ...RSF 512 Display shows 2 Press right soft key to advance cursor and dial a ring plan 1 6 e g 2 OR press the VOLUME keys to scroll through ring plans and press the right soft key to select 3 Press the VOLUME keys to select ASSIGN HOLIDAY and press right soft key 4 Dial entry number 01 60 e g 02 OR press the VOLUME keys to select and press right soft key 5 Enter a holiday date e g 0501 for May 1st 6 ...

Page 38: ...CS 64B AOM and vice versa 3 Refer to the table below to determine which devices can be exchanged Attempting to exchange incompatible devices will result in an error message display INVALID DATA 1 If you are exchanging a Euro 12B and 24B keyset be aware that the 12B keyset will as sume the key assignments for the first 12 keys on the 24B keyset Conversely the first 12 keys on the 24B keyset will as...

Page 39: ...O YES YES NO NO NO iDCS 28D NO NO NO NO NO NO YES YES NO iDCS 18D NO NO NO NO NO NO YES YES NO iDCS 8D NO NO NO NO NO NO NO NO YES Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 315 Display shows 2 Enter first device number e g 201 and press right soft key 3 Enter second device number e g 205 and press right soft key to return to step 2 OR Press Tra...

Page 40: ... same time each station with an assigned SYSALM System Alarm key will ring and flash the key LED amber Alarm information is also displayed on the keyset LCD The station user can use the SYSALM key to view and scroll through the alarms This silences the audible part of the alarm at the station but the key continues to flash until the alarms are cleared In some cases you may need to refer to your de...

Page 41: ...lear 400 Cancel Do not Disturb 59 Walking class of service 401 Set Do Not Disturb 600 Cancel all call forwarding 41 Set Message No Ring 601 ext or grp no Set Fwrd All Calls 42 ext no Cancel message 602 ext or grp no Set Fwrd Busy 43 Set return messages 603 ext or grp no Set Fwrd No Ans 44 Busy extension line callback 604 ext or grp no Set Fwrd Busy No Ans 45 Busy extension camp on 605 ext or grp n...

Page 42: ...Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS ...

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