Samsung FlexWash WR24M9940K Series User Manual Download Page 74

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Troubleshooting

English

Information codes

If the washer fails to operate, you may see an information code on the screen. Check the
table below and try the suggestions.

Code

Action

Upper

washer

Lower

washer

1 1C

Check the water level sensor.

• Power off and then power the washer on after 2-3 minutes,

and then try again.

• Depending on the model, the drain system drains water

automatically. The

POWER

and

START/PAUSE

buttons may

be disabled during this process.

The door is open.

• Close the door, and then press

START/PAUSE

to resume

operation.

ddC

The Add Door is open.

• Close the Add Door and press

START/PAUSE

to resume

operation.

1 dC

The top door is open.

• Close the top door, and then press

START/PAUSE

to resume

operation.

dC3

Check the Add Door.

• Power off and power the machine on after 2-3 minutes, and

then try again.

1 dC4

The protective cover is open.

• Close the protective cover, and then press

START/PAUSE

resume operation.

1 dC1

dC1

Check the door switch.

• Power off and then power the washer on after 2-3 minutes,

and then try again.

1 LC

Check for water leaks.

• Power the washer off, and then check the drain system for

any leaks. Once the leak issue is resolved, power the washer
on after 2-3 minutes.

• Depending on the model, the drain system drains water

automatically. The

POWER

and

START/PAUSE

buttons may

be disabled during this process.

FlexWash(COMBO)_DC68-03768S-00_EN.indd 74

2017-10-12 6:39:21

Summary of Contents for FlexWash WR24M9940K Series

Page 1: ...FlexWash User manual WR24M9940K FlexWash COMBO _DC68 03768S 00_EN indd 1 2017 10 12 6 38 57 ...

Page 2: ...16 Unpacking your washer 16 What s included 17 Installation requirements 19 Step by step installation 22 Before you start 33 Initial settings 33 Laundry guidelines 33 Guide to cleaning agents 36 Operations 41 Upper washer 41 Lower washer 43 Simple steps to start 48 Samsung Smart Home 50 Special features 52 Maintenance 56 General considerations 56 Upper washer 60 Lower washer 62 Troubleshooting 68 ...

Page 3: ...ts English 3 Samsung Smart Home 73 Information codes 74 Specifications 78 Fabric care chart 78 Protecting the environment 79 Specification sheet 80 FlexWash COMBO _DC68 03768S 00_EN indd 3 2017 10 12 6 38 57 ...

Page 4: ...not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washer Because the following operating instructions cover various models the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable If you have any qu...

Page 5: ... be used by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capab...

Page 6: ...nected to a circuit that is regularly switched on and off by the utility 9 The tumble dryer is not to be used if industrial chemicals have been used for cleaning 10 The lint trap has to be cleaned frequently if applicable 11 Lint must not to be allowed to accumulate around the tumble dryer not applicable for appliances intended to be vented to the exterior of the building 12 Adequate ventilation h...

Page 7: ...nd matches 19 WARNING Never stop a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated 20 Exhaust air must not be discharged into a flue which is used for exhausting fumes from appliances burning gas or other fuels 21 The appliance must not be installed behind a lockable door a sliding door or a door with a hinge on the...

Page 8: ...the product or injury Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis Unplug the power plug and clean it with a dry cloth Failure to do so may result in electric shock or fire Plug the power plug into the wall socket so that the cord is running towards the floor If you plug the power plug into the socket in t...

Page 9: ... cord Do not hook the power cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance This may result in electric shock or fire Do not pull the power cord when unplugging the power plug Unplug the power plug by pulling the plug Failure to do so may result in electric shock or fire This appliance ...

Page 10: ... disposing of the appliance remove the washer door lever Children can suffocate to death if trapped inside the product Make sure to remove the packaging sponge styrofoam attached to the bottom of the washer before using it Do not wash items contaminated with gasoline kerosene benzene paint thinner alcohol or other flammable or explosive substances in the washer This may result in electric shock fi...

Page 11: ...urself Do not use a fuse such as copper steel wire etc other than a standard fuse If the appliance needs to be repaired or reinstalled contact your nearest Samsung service center Failure to do so may result in electric shock fire problems with the product or injury If the water supply hose comes loose from the faucet and floods the appliance unplug the power plug Failure to do so may result in ele...

Page 12: ...g problem If the washer is used when it is flooded because of a draining problem it may result in electric shock or fire Insert the laundry into the washer completely so that the laundry does not get caught in the door If laundry gets caught in the door it may result in damage to the laundry or the washer or result in a water leak Turn the water supply off when the washer is not being used Ensure ...

Page 13: ... may result in burns or injury Do not wash spin or dry water proof seats mats or clothing unless your appliance has a special cycle for washing these items For waterproof fabrics only use the WATERPROOF cycle Do not use other cycles for waterproof fabrics WATERPROOF cycle featured models only Woollen bedding rain covers fishing vests ski pants sleeping bags diaper covers sweat suits and bicycle mo...

Page 14: ...cleansing agent to the surface and use a sponge to clean it Never use a metal brush Do not use dry cleaning detergent in the washer and do not wash rinse or spin laundry contaminated by dry cleaning detergent This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil Do not use water from water cooling heating devices This may result in problems with the wa...

Page 15: ...are not caught in the door when you close it Failure to do so may result in injury Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it Do not use a strong acidic cleaning agent Do not use benzene thinner or alcohol to clean the appliance This may result in discoloration deformation damage electric shock or fire Before cleaning the washer or performing m...

Page 16: ...g service center To prevent personal injury or strain wear protective gloves whenever lifting or carrying the unit WARNING Packing materials can be dangerous to children Keep all packing material plastic bags polystyrene etc well out of children s reach CAUTION When unpacking the washer a 2 person collaboration is needed To remove the cushion bottom of the packing materials do not tip the washer o...

Page 17: ...09 07 08 10 12 13 14 01 03 04 02 05 15 16 06 01 Lower detergent compartment 02 Tub 03 Front door 04 Drum 05 Filter cover 06 Add Door 07 Top door 08 Protective cover inner 09 Lint filter 10 Upper detergent compartment 11 Main panel 12 Power plug 13 Pipe connector Upper drain hose lower drain hose 14 Levelling legs 15 Pump filter 16 Emergency drain tube FlexWash COMBO _DC68 03768S 00_EN indd 17 2017...

Page 18: ...parately Pedestal flex system only NOTE The number 7 to 9 of bolt caps provided depends on the model The appearance of the washer and provided accessories may differ by model To purchase an accessory or lost part contact a local Samsung service center or your retailer WE272N is a pedestal dedicated to the flex system CAUTION Do not reuse old water hoses which may leak or burst causing flooding and...

Page 19: ...und wire to plastic plumbing gas lines or hot water pipes Improperly connected grounding conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps must be wit...

Page 20: ...ced loads Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle CAUTION Do NOT install the washer on a platform or a poorly supported structure Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves pumps and or hoses Frozen water ...

Page 21: ... mm Front 51 mm If both the washer and a dryer are installed in the same location the front of the alcove or closet must have at least a 465 cm unobstructed air opening Your washer alone does not require a specific air opening Side by side installation A A 1550 mm FlexWash COMBO _DC68 03768S 00_EN indd 21 2017 10 12 6 39 02 ...

Page 22: ...NG Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach To ensure proper installation all 7 shipping bolts must be removed Unpack the product package and remove all shipping bolts x7 1 Loosen all shipping bolts on the rear of the machine using the wrench NOTE An adjustable wrench or 10 mm open end wrench is required fo...

Page 23: ... 17 mm open end wrench is required to loosen or tighten the leveling legs STEP 4 Connect the water hoses The provided hose adaptor may differ with the model This step guides you through connecting the connector type adaptor If you are provided with the screw type adaptor go to 7 A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B 2 Use a Phillips screwdriver to...

Page 24: ...ifting up the adaptor 5 Turn part C in the arrow direction to tighten it D 6 While holding down part D connect the water hose to the adaptor Then release part D The hose fits into the adaptor with a clicking sound 7 If you are using a screw type of water tap use the provided screw type adaptor to connect to the water tap as shown FlexWash COMBO _DC68 03768S 00_EN indd 24 2017 10 12 6 39 05 ...

Page 25: ...sconnect from the electrical supply Then contact a local Samsung service centre Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose NOTE After connecting the water hose to the adaptor check if it is connected properly by pulling the water hose downwards Use a popular type of water taps If ...

Page 26: ...t the other end of the hot water hose to the hot water tap Aqua stop hose applicable models only A The aqua stop hose alerts users of a risk of water leaks It senses the water flow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine FlexWash COMBO _DC68 03768S 00_EN indd 26 2017 10 12 6 39 07 ...

Page 27: ...serting 2 drain hoses into the pipe connector use tie straps to bind the drain hoses and then insert the pipe connector into the wall standpipe When complete use the tie straps to bind the drain hose to the water hose WARNING Make sure to use the pipe connector before inserting the drain hoses Without the pipe connector the drain hose will not be positioned securely inside the wall standpipe causi...

Page 28: ...tandpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 46 cm and no higher or longer than 245 cm Make sure the pipe connector and the standpipe are not airtight The height of the standpipe E must be 1100 mm or higher from the floor NOTE A Hose guide D Tie straps F Pipe Connector G 85 mm CAUTION Do not extend the Y shaped pipe connector using an extension hose Make sure yo...

Page 29: ... mm E Ø 35 C 85 mm F 60 mm Check the inner diameter of the drain outlet at the installation site To make the washer drain properly make sure the outer diameter of the drain hose E is smaller than the inner diameter of the drain outlet FlexWash COMBO _DC68 03768S 00_EN indd 29 2017 10 12 6 39 08 ...

Page 30: ...e spout of the drain hose bent use the supplied plastic hose guide A Secure the guide to the wall using a hook to ensure stable drainage A D B C E ln a standpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 46 cm and no higher or longer than 245 cm Make sure the drain hose and the standpipe are not airtight The height of the standpipe E must be 1100 mm or higher from the...

Page 31: ...non If this happens a 4C information code appears on the display NOTE To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose You can choose to use the connector to combine two drain hoses into a single outlet 1 Insert the clamp ring on the end of the drain hose one for each drain hose A 2 Insert the pipe co...

Page 32: ... to remove the dehumidifying agent silica gel from inside the upper washer Do not eat or swallow the dehumidifying agent silica gel The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation This is normal and does not indicate a defective part Open the cover for a moment to remove the moisture Plug the power cord into an AC 230 V 50 Hz...

Page 33: ...on 2 Press and hold Temp and Delay End on the lower washer control panel simultaneously for 3 seconds 3 Press START PAUSE on the lower washer control panel to start Calibration 4 When complete the lower washer turns off automatically NOTE Instead of rotating the tub the lower washer rotates the drum Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria Care Label Sort the lau...

Page 34: ...laundry items Small light clothing such as socks gloves stockings and handkerchiefs may become caught around the door Place them inside a fine laundry net Do not wash the laundry net by itself without other laundry This may cause abnormal vibrations that could move the washer and result in injury STEP 4 Determine the load capacity Lower washer Do not overload the washer Overloading may cause the w...

Page 35: ...P 5 Add the correct detergent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool color wash temperature and degree of soiling Always use low suds HE laundry detergent which is designed for automatic washers NOTE Follow the detergent manufacturer s recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in you...

Page 36: ...the provided Aqua Pebble Softener compartment A Add a recommended amount of fabric softener as instructed by the manufacturer To apply cleaning agents to the upper washer 1 Open the top door and then the protective cover Remove the Aqua Pebble from the fabric softener container FlexWash COMBO _DC68 03768S 00_EN indd 36 2017 10 12 6 39 10 ...

Page 37: ...rgent use the provided detergent cup and add only one cup of detergent Excessive amounts of detergent may cause detergent residue Make sure the powdered detergent you add is a finely ground variety Do not use the Aqua Pebble for fabric softener 3 Insert the Aqua Pebble around the center of the tub and then put the laundry over the Aqua Pebble CAUTION Make sure the Aqua Pebble is input first so it ...

Page 38: ... wash may cause detergent residue to remain on the laundry at the end of the wash causing discoloration of the laundry and or reduced washing performance Before each wash make sure to clean the Aqua Pebble before adding fresh detergent Do not insert the Aqua Pebble into a folded item or between different laundry items Do not put or store cleaning agents such as detergent and fabric softener on top...

Page 39: ... compartment Tablet or capsule types of detergent must be put directly in the drum To prevent the compartment from clogging concentrated or highly enriched agents fabric softener or detergent must be diluted with water before being added To apply cleaning agents to the lower washer 1 Open the top front cover A 2 Add a recommended amount of liquid or powdered detergent to the detergent compartment ...

Page 40: ...y HE detergent apply 2 3 of the recommended amount to the main wash compartment Oxygen boosters can increase washing performance Make sure to add the oxygen booster after putting the laundry into the drum To use both powdered detergent and powdered oxygen booster it is more effective to put them together into the drum before loading the laundry FlexWash COMBO _DC68 03768S 00_EN indd 40 2017 10 12 ...

Page 41: ...r The status bar shows current cycle information and estimated time remaining or an information code if the upper washer needs to be checked 05 Temp Press to toggle between two different water temperature options Hot Colorfast items Cold Brightly colored very lightly soiled items 06 Rinse Times Use to add an additional rinse at the end of the cycle to remove laundry additives more thoroughly 07 Ec...

Page 42: ...shing quickly NOTE Press and hold COTTON for 3 seconds WOOL For sheer fabrics bras lingerie silks and other handwash only fabrics For best results use liquid detergent WATER SAVING Select this to wash effectively with a minimum amount of water RINSE SPIN For loads that need rinsing only or for loads you want to add rinse aided fabric softener to NOTE Spin Only This cycle runs a spin cycle only Pre...

Page 43: ...ation or press to stop operation temporarily 04 Status bar The status bar shows current cycle information and estimated time remaining or an information code if the lower washer needs to be checked 05 Temp Press to change the water temperature for the current cycle 06 Rinse Times Press to change the rinse count for the current cycle You can set the rinse count to a max of 5 FlexWash COMBO _DC68 03...

Page 44: ...esired spinning speed is selected Then press and hold START PAUSE to start the cycle 08 Dry Option Press to select a dry level Time Dry Use to dry the laundry for a specified period of time according to the material load and moisture Delicates Use to dry heat sensitive laundry This protects the fibers of the laundry by drying it at low temperatures Shirt Use when want to quickly dry one shirt In 2...

Page 45: ...ent cycle with a 3 hour setting and then press and hold START PAUSE at 2 00 p m The washer starts operating at 3 00 p m and ends at 5 00 p m Provided below is the time line for this example 2 00 pm Set the Delay End to 3 hours 3 00 pm Start 5 00 pm End 13 Eco Drum Clean Cleans the drum by removing dirt and mold from the drum Perform once every 40 washes with no detergent or bleach added Make sure ...

Page 46: ...s heating the water the door remains locked for your safety WASH WEAR Specific to quickly wash and dry relatively clean laundry from washing to drying WOOL Specific for machine washable wool for loads less than 2 0 kg The Wool cycle features gentle cradling and soaking to protect the wool fibres from shrinkage distortion A neutral detergent is recommended BABY CARE Featuring a high temperature was...

Page 47: ...TION Do not use any AIR Wash programs for the following items Heat sensitive garments made from leather mink fur or silk Underwear trimmed with laces or doll cushions or trims on dress suits may become loose Clothes trimmed with buttons can break Clothes full of starch may become deformed Hard bedding Wooden pillows and neck rests Pillows or blankets filled with plastic beads or buckwheat Electric...

Page 48: ...the cycle settings temperature and or soil level as appropriate to the laundry 5 Select cycle options as needed 6 Press and hold START PAUSE Drying only Follow these steps to dry damp laundry or laundry that has just finished washing 03 01 02 1 Press POWER to turn on the washing machine 2 Press Dry Option repeatedly until a desired dry level is set 3 Press START PAUSE FlexWash COMBO _DC68 03768S 0...

Page 49: ...le the lower washer is operating the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer CAUTION When using the upper washer you may not see all the remaining clothes after a cycle is finished especially those in the front area of the tub When the cycle is complete turn the tub manually to check if there are any clothes remaining in...

Page 50: ... Galaxy S and Galaxy Note series On other devices some functions may operate differently For improved performance the Samsung Smart Home app is subject to change without notice Registering a Samsung account To use the Samsung Smart Home app you must first sign in to your Samsung account If you don t have a Samsung account select Register in the app and then follow the on screen instructions to cre...

Page 51: ...g Smart Home App on your smartphone 2 If Washer is not listed tap Add Device Select other device Washer on the app screen 3 Press and hold Smart Control on your washer s control panel for more than 5 seconds until the AP message appears on the display 4 When the device registration is complete turn on the Smart Control function on your washer and control your washer remotely FlexWash COMBO _DC68 0...

Page 52: ...vate Child Lock temporarily for 1 minute To do this press and hold Temp and Rinse Times simultaneously for 3 seconds The door is unlocked for 1 minute and the Child Lock indicator blinks NOTE If you open the door 1 minute or more after deactivating Child Lock an alarm sounds for up to 2 minutes If you close the door within 2 minutes the door locks and Child Lock is reactivated If you do not close ...

Page 53: ...ean and Smart Control for the upper washer on the washer for 3 seconds to enter the Smart Care mode 2 Run the Samsung Smart Washer app on your mobile device and then tap Smart Care 3 Hold the mobile device so that the mobile device and the washer s status bar face each other The app will recognize the information code automatically 4 When the information code is recognized correctly the app provid...

Page 54: ...ine and put additional laundry or softener into the drum The Add Door opens by more than 130 for easy access 1 Press START PAUSE to stop operation 2 Press the upper area of the Add Door until you hear a clicking sound to unlock Pull the handle of the Add Door to open 3 Open the Add Door and put additional laundry or softener into the drum 4 Push the Add Door until you hear a clicking sound to clos...

Page 55: ...oor Keep your pets out of the washing machine especially the Add Door Do not press to open the Add Door while the drying or boiling process is running Hot steam may leak out of the door When the Add Door closes the door seals up and no water can leak However you may encounter what appears to be water leak around the door some residual water remaining around the Add Door may form water drops This i...

Page 56: ...r Leave the door open to allow the inside of your washer to dry out 2 Use a soft cloth to wipe up all detergent other spills as they occur Clean the following as recommended below Control panels Clean with a soft damp cloth Do not use abrasive powders or cleaning pads Do not spray cleaners directly on the panels Cabinet Clean with soap and water Interior Clean the interior of your washer periodica...

Page 57: ...ile the machine is operating Do not put heavy objects on the Add Door at any time To prevent physical injury do not touch the Add Door while the drum is rotating Do not open the Add Door while the machine is operating This may cause physical injury Do not manipulate the feature panel while the Add Door is open This may cause physical injury or system failure Do not input objects other than laundry...

Page 58: ...r from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in a shaded area 7 Reinsert the mesh filter into the inlet valve and reconnect the water hose to the inlet valve 8 Open the tap NOTE If the mesh filter is clogged the 4C information code appears...

Page 59: ...normally repeat the steps above until it operates normally If the washer will not be used for an extended period of time Avoid leaving the washer unused for an extended time If you intend to leave the washer unused for a long period of time follow the directions below 1 Press POWER and then select RINSE SPIN 2 Empty both the drum and the tub close the door and then press START PAUSE 3 When the cyc...

Page 60: ...ub Clean regularly Remove the laundry from the washer turn the washer on and clean the tub by running Eco Tub Clean If you do not run Eco Tub Clean the Eco Tub Clean indicator turns off However the indicator will light again after five washes Not running Eco Tub Clean at this point will not cause a problem with the washer However we strongly recommend running Eco Tub Clean at this point Although t...

Page 61: ...with the final spin process Lint filter We recommend cleaning the lint filter every 10 washes 1 Remove the lint filter from the filter case on the tub of the upper washer 2 Open the filter and clean it with running water and a brush 3 When cleaning is complete close the filter and reinsert it in its original position You will hear a clicking sound when the filter is inserted correctly FlexWash COM...

Page 62: ...his may cause damage to the laundry or a problem with the washer NOTE The water temperature for Eco Drum Clean is set to 90 C which cannot be changed Eco Drum Clean reminder The Eco Drum Clean reminder appears on the main display once every 40 washes We strongly recommend that you perform the Eco Drum Clean regularly If you do not run Eco Drum Clean after every 40 washes the Eco Drum Clean reminde...

Page 63: ... the main wash compartment and then pull up to remove 2 Remove all residue and traces of accumulated laundry agents from the compartment Rinse it with warm water 3 To clean the recess of the compartment use a small non metal brush Remove all residue from all sides of the recess 4 Reinsert the compartment into place FlexWash COMBO _DC68 03768S 00_EN indd 63 2017 10 12 6 39 18 ...

Page 64: ...water and draining 5 times the 19 minute cycle completes with the final spin process Door diaphragm A 1 Open the door and empty the drum 2 Turn out the diaphragm sealing or gasket of the drum A and check if it is stained If so follow the steps below 3 Combine 3 4 cups of liquid chlorine bleach and 1 gallon of warm tap water 4 Wearing rubber gloves use a soft clean cloth dipped in the water and chl...

Page 65: ...3 Put an empty spacious container in front of the cover and stretch the emergency drain tube to the container while holding the tube cap A B 4 Open the tube cap and let water in the Emergency drain tube B flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than expected Flex...

Page 66: ... water inside the drum See the Emergency drain section on page 65 3 Gently press the top area of the filter cover to open 4 Turn the pump filter knob A to the left and drain off the remaining water 5 Clean the pump filter using a soft brush Make sure the drain pump propeller inside the filter is not clogged 6 Reinsert the pump filter and then turn the filter knob to the right 7 Close the filter co...

Page 67: ... close the safety knob of the pump filter turn it clockwise The spring makes a rattling sound which is normal NOTE If the pump filter is clogged the 5C information code appears on the washer s display screen CAUTION Make sure the filter knob is closed properly after cleaning the filter Otherwise this may cause a leak Make sure the filter is inserted properly after cleaning it Otherwise this may ca...

Page 68: ...oor lock and does a quick drain Check the fuse or reset the circuit breaker Check if the upper or lower washer displays an information code on the respective status bar Water supply is insufficient or no water is supplied Fully open the tap Make sure the door is properly closed Make sure the water supply hose is not frozen Make sure the water supply hose is not kinked or clogged Make sure there is...

Page 69: ... the washer will not tumble or spin unless the door is closed Make sure the drain hose is not frozen or clogged Make sure the drain hose is connected to a drain system that is not clogged If the washer is not supplied with sufficient power the washer temporarily will not drain or spin As soon as the washer regains sufficient power it will operate normally Drains with noise At the initial installat...

Page 70: ...he circuit breaker Close the door and then press and hold START PAUSE to start the washer For your safety the washer will not tumble or spin unless the door is closed Before the washer starts to fill it will make a series of clicking noises to check the door lock and does a quick drain There may be a pause or soak period in the cycle Wait and the washer may start Make sure the mesh filters of the ...

Page 71: ...or warm temperatures are selected This is a normal function of the automatic temperature control feature as the washer determines the water temperature The load is wet at the end of a cycle Use the High or Extra High spin speed Use high efficiency HE detergent to reduce oversudsing The load is too small Small loads one or two items may become unbalanced and not spin completely Make sure the drain ...

Page 72: ...ter releasing the drain hose Make sure the drain hose is installed correctly See the installation section of this manual and then adjust the position of the drain hose as instructed Make sure the washer drains completely if it is turned off by force If you operate the washer before it has drained completely the washer may supply water and drain simultaneously Can I open the Add Door at any time Th...

Page 73: ...ator on the washer s display is off this indicates that no network connection has been established Use the Samsung Smart Home app to connect and register the washer with your home network access point AP Could not log into the app You must log into your Samsung account to use the app If you don t have a Samsung account follow the app s onscreen instructions to create one An error message appears w...

Page 74: ...ress START PAUSE to resume operation 1 dC The top door is open Close the top door and then press START PAUSE to resume operation dC3 Check the Add Door Power off and power the machine on after 2 3 minutes and then try again 1 dC4 The protective cover is open Close the protective cover and then press START PAUSE to resume operation 1 dC1 dC1 Check the door switch Power off and then power the washer...

Page 75: ...on after 2 3 minutes and then try again Depending on the model the drain system drains water automatically The POWER and START PAUSE buttons may be disabled during this process 1 4C2 4C2 The water being supplied is too hot Make sure the cold and hot water taps are properly connected Power off and then power the washer on after 2 3 minutes and then try again 1 5C 5C Check the drain system Make sure...

Page 76: ...er 2 3 minutes and then try again 1 OC OC Water may overflow Close the water tap and then call for service 1 3C 3C Check the motor Power off and then power the washer on after 2 3 minutes and then try again 1 AC6 AC6 Check the PBA communication status Power off and then power the washer on after 2 3 minutes and then try again 1 9C1 1 9C2 9C1 9C2 The electronic control needs to be checked Check if ...

Page 77: ...mains contact a customer service center tC 2 Check the temperature sensor on the dry air Power off and power the machine on after 2 3 minutes and then try again FC Check the fan motor Power off and power the machine on after 2 3 minutes and then try again If any information code keeps appearing on the screen contact a local Samsung service center FlexWash COMBO _DC68 03768S 00_EN indd 77 2017 10 1...

Page 78: ...inkle resistant Wrinkle control Gentle Delicates Hand wash Water temperature Hot Warm Cold NOTE The temperature range for Hot is 135 F 57 C or below 95 F 35 C or below for Warm and 68 F 20 C or below for Cold Wash water temperature must be a minimum of 60 F 16 C for detergent activation and effective cleaning Bleach Any bleach when needed Only non chlorine color safe bleach when needed Tumble dry ...

Page 79: ...dispose of it please observe local waste disposal regulations Cut off the power cord so that the appliance cannot be connected to a power source Remove the lid so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturers instructions Use stain removal products and bleaches before the wash cycle only whe...

Page 80: ...y Upper washer 3 5 kg Lower washer 21 0 kg Dry capacity Lower washer only 12 0 kg Power consumption Washing and heating 230 V 2600 W Spin revolutions Upper washer 700 rpm Lower washer 1100 rpm NOTE The design and specifications are subject to change without notice for quality improvement purposes Upper Water saving is recommended for a normally soiled load Lower Cotton 60 C is recommended for a no...

Page 81: ...Memo English 81 FlexWash COMBO _DC68 03768S 00_EN indd 81 2017 10 12 6 39 29 ...

Page 82: ...Memo English 82 FlexWash COMBO _DC68 03768S 00_EN indd 82 2017 10 12 6 39 29 ...

Page 83: ...Memo English 83 FlexWash COMBO _DC68 03768S 00_EN indd 83 2017 10 12 6 39 29 ...

Page 84: ...S ONLINE AT SINGAPORE 1800 SAMSUNG 726 7864 www samsung com sg support MALAYSIA 1800 22 8899 HHP 1800 88 9999 OTH 603 7713 7420 Overseas contact www samsung com my support DC68 03768S 00 FlexWash COMBO _DC68 03768S 00_EN indd 84 2017 10 12 6 39 29 ...

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