3.
Power up
Make sure everything
is connected before
you switch on.
4.
Log in
Cross-tra
Did you know that…
The Whitebox only runs tests when you’re not
using the internet? It checks your network activity
and if the line is busy, it’ll wait a while and try again
later.
This is called cross tra
We do this so your Whitebox measures your
internet performance under the same network
conditions, and doesn't interfere with your internet
experience!
If you're thinking about signing up for a Whitebox,
please do. But check you don't have CCTV or a
Smart Home System as they cause continual cross
tra
ff
ic.
03 Mar
11 Mar
07 Mar
15 Mar
10
15
20
10 ms
0 ms
10
5
5
0
0
19 Mar
27 Mar
23 Mar
31 Mar
15
20
17.91
Mbps
38.12
Mbps
Worst
8.76
Mbps
Average
Best
Download
Upload
Packet loss
+2.3
%
vs
last month
+1.1
%
vs
last month
+0.3
%
vs
last month
Jan
Feb
Jan
Feb
Jan
Feb
34.6
Mbps
8.93
Mbps
0.2
%
Latency
This month
vs
last month
-2.2
%
vs
last month
Jan
Feb
8.76
ms
Analytics
Dashboard
Better internet for everyone.
Internet connection
Update details
Dashboard builder
Provider
Package / product
Installation location
GoGo Zoom
50 Mb
London, UK
Metrics to display
Download speed
Upload speed
Latency
Packet loss
Every month
Send my personal report
vs
last month
Read full article
+2.3
%
Download performance
2. Plug in wired
devices
Connect the
power supply
to your Whitebox.
Switch on at the mains socket, then press the
button on the back marked
‘ON/OFF’
.
When the light below the icon remains
steady the Whitebox is fully set up.
If you have other wired devices (e.g. desktop
computer) occupying the
‘LAN1 to LAN4’ ports
on your router, move them to the
‘LAN’ ports
on
your Whitebox.
Your Whitebox is now ready to start testing your
internet performance.
You’ll be able to see the test results from your
Whitebox on the
SamKnows One
dashboard.
You will also receive an email telling you your
Whitebox has been connected. Test results will
start to populate your dashboard after 48 hours.
If you can’t login to your SamKnows One
dashboard, visit
support.samknows.one
.
LAN1
W
Measuring Broadband New Zealand
SamKnows Whitebox Installation Guide
A copy of the end-user license agreement (EULA) is available at:
www.measuringbroadbandnewzealand.com/eula
.
