Salray Works SHARON 360, User Manual, Page: 54 / 69

54
User Manual
Problem Solving
If an error occurs in the camera, check the following.
If the problem persists after checking, please contact the distributor from whom you purchased this
product.
Problem Check
The image cannot be seen.
Make sure that the power of this product and the monitor are connected.
Make sure that the video cable is connected correctly.
Check if the product supports the output video format of the monitor.
Check that the camera is illuminating directly with fluorescent light or
direct sunlight. In this case, set BLC to ON in the camera exposure
setting.
Check the shutter speed of the OSD menu.
The controller does not work.
Check the controller's RS-422/485 and RS-232C and check the DIP switch setting of
this product.
Check that the controller ID matches this product ID.
Check that the controller matches the protocol and Baudrate of this
product match.
The image is dark or bright. Check the shutter speed and Brightness, Gain Limit, and Exp Comp settings.
There is noise in the image.
Make sure that the video cable is connected correctly.
Power and video cable lengths should not be excessively long.
Make sure that the operating temperature of this product is within
the operating temperature range.
Check the value of Gain, Aperture and Noise Reduction.
Picture quality is abnormal.
Check if the camera lens is dirty and remove it.
Check the white balance.
When the power is turned on, the
camera moves without stopping.
Make sure Power Up Action is set.