Contacting Saitek
If you do not have access to the Internet, or if the website cannot answer your question, you will need to con-
tact your local Saitek Technical Support Team.
However, before contacting Technical Support, here are a few tips to help us to help you:
•
Make sure you have followed all the steps shown in this manual
•
Check that the controller is correctly connected to your computer
•
Confirm that your PC is functioning normally
At Saitek, we aim to offer comprehensive and thorough technical support to all of our users. So, before you
call, follow the guidelines below to ensure that you have all of the information necessary for us to help you.
1
Know the problem
- make sure that you are clear about the problem you are having and that you can
describe the events that led up to it.
2
Check the Troubleshooting Guide
– in the Troubleshooting section of this manual.
3
Know your hardware
- if it is possible, have the following information to hand:
•
The make and model of the computer you are using
•
The name and version of the game you were using when you started having problems
•
The make and model of your computer’s motherboard
•
The make and model of your computer’s sound card
4
Be ready
- if possible, please try and ring whilst sitting at the computer with all the relevant information
and hardware to hand. If you are having a problem with a particular game or application, make sure that
you have it loaded.
5
Be patient
- we try our best to deal with customer queries as quickly as possible. At times it may be nec-
essary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Center, please look up the relevant contact details on the sep-
arate Technical Support Center sheet that came packaged with this product.
Conditions of Warranty
1
Warranty period is 2 years from date of purchase with proof of purchase submitted.
2
Operating instructions must be followed.
3
Product must not have been damaged as a result of defacement, misuse, abuse, neglect, accident,
destruction or alteration of the serial number, improper electrical voltages or currents, repair, alteration or
maintenance by any person or party other than our own service facility or an authorized service center,
use or installation of non-Saitek replacement parts in the product or the modification of this product in any
way, or the incorporation of this product into any other products, or damage to the product caused by
accident, fire, floods, lightning, or acts of God, or any use violative of instructions furnished by Saitek plc.
4
Obligations of Saitek shall be limited to repair or replacement with the same or similar unit, at our option.
To obtain repairs under this warranty, present the product and proof of purchase (e.g. bill or invoice) to the
authorized Saitek Technical Support Center (listed on the separate sheet packaged with this product)
transportation charges prepaid. Any requirements that conflict with any state or Federal laws, rules and/or
obligations shall not be enforceable in that particular territory and Saitek will adhere to those laws, rules,
and/or obligations.
5
When returning the product for repair, please pack it very carefully, preferably using the original packaging
materials. Please also include an explanatory note.
6
IMPORTANT: To save yourself unnecessary cost and inconvenience, please check carefully that you have
read and followed the instructions in this manual.
7
This warranty is in Lieu of all other expressed warranties, obligations or liabilities. ANY IMPLIED WAR-
RANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitations may not apply to you. IN NO
EVENT SHALL WE BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH
