31
ADVICE IN THE EVENT OF A PROBLEM
Advice in the event of a problem
Before contacting the Customer Service Department, you can try and identify the problem
with the aid of the following checklist:
Total lack of response from the terminal
•
Check that the phone is connected to the terminal.
•
Check that the terminal is connected to the mains power supply, check the socket
outlet and the connecting cable.
•
Check the field strength (see page 12).
Interruptions during a call
•
Check the field strength (see page 12).
Tone errors
Tone and sound
Explanation
Action
------- continuous beeps
No SIM card or auto
SIM code pin loading
Humming in the
Interference between
Move them at least
handset
your phone and the
2 metres apart
terminal
Loud tone and busy tone
No network available
Change the position
after the number has been
of the terminal or check
dialled and upper lamp
subscription
rapidly flashing
No sound
If after hang off during
Wait and try again
15 seconds, there may
be a temporary fault on
the phone network
Your caller cannot hear
The field strength is
Change installing position
you
too weak
You cannot hear
The terminal may be
Disconnect the terminal
anything when you lift
disconnected from the
completely then reconnect
the handset
mains power supply
it and check the lamps
ZAMBUUUJO.p65
10/04/02, 18:46
31
