63
Troubleshooting
P
ROBLEM
- S
ITUATION
ACTIONS
Impossible to start phone
Hold down the Start key
(3s).
Charge the phone up for 15 minutes before starting it again.
Check the battery change icon scrolls.
Yes: charge correct.
No: disconnect the charger, then reconnect it, check that the battery icon scrolls.
Press the right programmable key "Start".
If the icon continues not to scroll, repeat the disconnect and connect operation
several times. If the battery still does not charge, contact the after-sales service.
When the charge battery icon has stopped flashing, the battery is charged.
BATTERY STATE UNKNOWN
message
The battery has not been recognised by the phone. Check that the battery is
correctly installed in the phone.
LOW BATTERY message
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
SIM ABSENT message
Check SIM card is present and properly installed.
Visually check the SIM card. If the card is damaged, contact the operator's point of sale
to check. If the message continues, contact the after-sales service.
PIN INCORRECT Message
PIN keying error. Caution: after three attempts, the SIM card is locked.
SIM LOCKED message
Three wrong PIN have been entered. Enter your PUK code to unlock the
SIM card.
You must then enter: **05*PUK*PIN*PIN#
PUK: PUK (Personal Unblocking Key) code supplied by your operator.
PIN: your PIN.
After 10 failed attempts, the SIM card is permanently locked. You will then need to
contact your operator or SMC to obtain a new SIM card.
LOCK SIM
At the request of the operator, the phone may be used only with certain types of
SIM cards. This message indicates that the SIM card used is not suitable.
Remove the SIM card and restart the phone. If the SIM ABSENT message appears,
check the compatibility of the SIM card with the company that sold you the phone.
Otherwise, contact the after-sales service.
No call connection
Check the called number. Check that at least one signal strength bar is present. If
the R icon appears without any operator name being displayed, only emergency
calls are possible.
Check that your call credit with your operator has not been used up.
Check that the SIM card used offers the service that you are requesting and that
its validity has not expired.
Check and deactivate the restriction on outgoing calls if necessary.
The network is overloaded. Call again later.
If the poor call connection persists, contact the hotline.
My-X2 English.book Page 63 Lundi, 26. mai 2003 10:45 10
