Sage the Scraper Mixer Pro BEM800UK, Instruction Book

Page: 8 / 28

8
TROUBLESHOOTING
Motor head safety cut-off • The mixer is equipped with a motor head safety cut-off. If the mixer head is lifted up at any time while the
mixer motor is switched on, the safety cut-off will automatically switch the motor off and set the mixer into
standby mode.
• To restart the motor within 5 minutes, lower the mixer head into the horizontal (closed) position, and turn the dial
away then back to the required speed setting. This will resume mixing and the timer will resume counting.
• To restart the motor after 5 minutes or more, lower the mixer head and turn the dial to OFF then back to the
required speed. The timer will start from 0.
• To turn the mixer off (instead of restarting), turn the dial to OFF, and unplug from the wall.
Electronic protection cut-off
(current overload)
• The mixer is equipped with an electric protection cut-off and will automatically stop operating if the motor is
stalled or overloaded. This is normally due to excessive quantity in the mixing bowl.
• Should the mixer go into this mode, the LED indicator band will flash and the error message “E1” will flash on the
LCD screen and the buzzer will beep 3 times.
• If this error occurs, turn the speed control dial to the OFF position, switch the appliance off at the power outlet
and unplug the cord. Remove some of the ingredients in the mixing bowl and then restart the mixer.
Thermo protection cut-off
(temperature overload)
• The mixer is equipped with a self-resetting safety device which safeguards against overheating the motor with
excessive loads. If overheating occurs, the mixer will automatically activate the overheating protection device
and the motor will switch itself off. If this error occurs, turn the speed control dial to the ‘OFF’ position, switch the
appliance off at the power outlet and unplug the cord. Wait at least 15 minutes before restarting the mixer.
• Should the mixer go into this mode, the LED indicator band will flash and the error message “E2” will flash on the
LCD screen and the buzzer will “beep” 3 times.
• If this error occurs, turn the speed control dial to the ‘OFF’ position, switch the appliance off at the power outlet
and unplug the cord. Wait at least 15 minutes before restarting the mixer.
Machine will
not work when switched ON
• Always ensure the speed control dial is in the OFF position before start.
• The temperature overload protection (thermo cut-off) device has not been activated automatically, allow more
time for the motor to cool down.
Cannot set the time on the
count-down timer
• Always ensure the speed control dial is in the OFF position before trying to set the count-down time.
Mixer suddenly switches off
during mixing
• The mixer has been stressed by overloading or stalling. The mixer will automatically activate the overload
protection button and the unit will switch itself off. If this happens, switch the mixer off at the outlet and unplug
it for at least 15 minutes. The overload protection device will reset, and the mixer will be ready to use again
when it powers back into standby mode.
“E1” error message is flashing
on the count-up/down timer
display
• The mixer will automatically stop operating if the motor is stalled. If this occurs, the ‘E1’ error message will flash
on the count-up/down timer display. This is an electronic safety feature. This is normally a result of too much
ingredients being processed at one time. Try removing some of the ingredients from the bowl. To continue
mixing, turn the speed control dial to the off position and unplug the mixer from the power outlet. Then plug the
mixer into the power outlet and use as normal.
“E2” error message is flashing
on the count-up/down timer
display
• This may indicate that the motor has been stressed by overheating with excessive load. The mixer is fitted with
a self-resetting safety device which safeguards against overheating on the motor with excessive loads.
If overheating occurs, the mixer will automatically activate the overheating protection device and the motor
will switch itself off. When the overheating protection is activated, unplug the mixer from the power outlet for at
least 15 minutes to allow the unit to cool. Turn the speed control dial to the OFF position then plug the mixer
into the power outlet and use as normal.
Noise is heard
when scraper beater is mixing
• When ingredients are in the mixing bowl, the scraper beater may make a slight noise as it scrapes the sides
and bottom of the bowl. This is normal and should not cause concern. Do not turn the mixer on with the
scraper beater in place if the mixing bowl is empty. This will cause the scraper beater to make a loud noise as
it scrapes the bowl.