22
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Water doesn’t come
through (the machine
makes a loud noise).
• Water tank is empty or water level
is below minimum.
• Fill tank
•
Water filter has been inserted
without soaking.
•
Ensure the water filter has been
soaked for 5 minutes before insterting
into the water tank.
Machine is on but
ceases to operate.
• The safety thermal-cut out may
have activated due to the pump
overheating.
• Press the 1 CUP and HOT WATER
buttons simultaneously for
0.5 seconds to switch the machine
off and unplug from the power
outlet. Allow to cool for about
30–60 minutes. If problem persists,
call Sage Support.
2-cup coffee
button flashing
• This indicates machine needs
cleaning and descaling
• Perform a clean and descale cycle.
Follow the steps outlined on
page 17.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
• Adjust the grind amount and/or grind
size settings. Refer to ‘Coffee Dose
and Tamping’, page 13, ‘The Grind’,
page 13 and ‘Extraction Tips’,
page 16.
