20
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Water does not flow
from the group head.
No hot water.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.
• Machine needs to be
cleaned & descaled.
• Perform clean & descale cycle.
•
Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
• See below, ‘Espresso only drips from
the portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
•
Coffee is ground too finely.
• Use slightly coarser grind. Refer
to ‘Coffee Dose and Tamping’
on page 13 and ‘Extraction Tips’
on page 16.
•
Too much coffee in the filter
basket.
•
Lower dose of coffee.
•
Coffee tamped too firmly.
• Tamp between 15-20kgs (30-40 lbs)
of pressure.
• Water tank is empty. Fill tank.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.
•
The filter basket may be blocked.
• Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
• Machine needs to be
cleaned & descaled.
• Perform clean & descale cycle
Espresso runs
out too quickly
•
Coffee is ground too coarsely.
•
Use slightly finer grind. Refer to
‘Coffee Dose and Tamping’ on
page 13 and ‘Extraction Tips’
on page 16.
•
Not enough coffee in the filter
basket.
•
Increase dose of coffee and tamp.
Refer to ‘Coffee Dose and Tamping’
on page 13 and ‘Extraction Tips’
on page 16.
•
Coffee tamped too lightly.
• Tamp between 15-20kgs (30-40 lbs)
of pressure.
Troubleshooting
