Troubleshooting
Problem: Burner will not light using igniter
Please review the Helpful Tips on page 15 for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or replace the
battery. Make sure the plastic wrap on the battery has been removed.
Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.
-PLS contact retailer for technical support.
Possible Cause 4: Bad Igniter
-PLS contact retailer for technical
support.
Thermocouple
Igniter Pin
(Electrode)
Burner
Burner
Ports
Problem: Burner will not light with match
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane tank
is not empty, refer to
“P roblem: Sudden drop in gas flow” on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the venturi.
- Clean the venturi.
Possible Cause 5: Burner ports clogged or blocked.
Coupling Nut
Venturi
-Referenc
e “ P
roblem: Irr
egular fl ame
patt
ern” on the following page. Clean the
burner ports as described there.
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
Burner Ports
of any lava r
ocks
/fire glass
so that the fl ame can fl
ow naturally.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Clear out the mixing chamber located before the Venturi.
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