32
Problems
Causes
Solutions
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
The plug has not been plugged into the
back of the machine.
Insert the plug into the machine’s power
socket.
Machine in stand-by.
Press the brew button to start the machine.
Coffee is not hot enough.
The cups are cold.
Warm the cups with hot water.
Hot water or steam is not dispensed.
The hole of the steam wand is clogged.
Clean the hole of the steam wand using a pin.
Coffee has little crema.
The coffee blend is unsuitable or coffee
is not freshly roasted.
Change coffee blend.
The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
The machine circuit is obstructed by
limescale build-up.
Descale the machine.
The brew group does not come out.
The brew group is out of place.
Turn the machine on. Close the service door.
The brew group is automatically placed in the
correct position.
Coffee grounds drawer is inserted.
Remove the dregdrawer
fi
rst, then the brew
group.
The machine grinds the coffee beans but
no coffee comes out.
(see note)
Water tank is empty.
Fill the water tank and prime the circuit again.
Brew group is dirty.
Clean the brew group.
Circuit is not primed.
Prime the circuit again by dispensing water
from the steam wand.
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in the
manual.
Knob to adjust the quantity of coffee per
cup is in wrong position.
Turn the knob clockwise.
The coffee is too weak.
(see note)
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in the
manual.
Coffee is brewed slowly.
(see note)
Coffee is too
fi
ne.
Change coffee blend.
Circuit is not primed.
Prime the circuit again by dispensing water
from the spout.
Brew group dirty.
Clean the brew group.
Coffee leaks out of the dispensing head. Dispensing head is clogged.
Clean the dispensing holes with a soft cloth.
Brewing does not start.
Coffee bean hopper cover is in wrong
position.
Correctly place the cover on the coffee bean
hopper and press it
fi
rmly.
Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be
brewed in order to allow the machine to optimize the parameters.
Please contact the service center for any problems not covered in the above table or when the suggested solutions
do not solve the problem.
TROUBLESHOOTING
