SachsenRad SachsenRad E-Racing R6, User Manual, Page: 26 / 36

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9. F.A.Q. - Frequently asked questions about problems and their solutions
Below are some common problems and solutions. If the following methods do not solve your prob-lem, please
contact your dealer.
Problem Possible cause Possible solution
Control display does not
respond
- Attempt to switch on
without result
1. battery main switch inactive
2. battery empty
3. battery not correctly seated in
battery slide
4. connecting cable control dis-
play / control unit not connected
or defective
5. control display defective
6. battery (circuit) defective
1. set battery main switch to I
2. charge the battery completely
3. put the battery slide back into
its original position and tighten
the two fastening screws.
4. check the plug connection of
the display control on the handle-
bars
5. exchange the control display
6. exchange of the ebike battery
EBike and control display
fail after a short ride
or not reaching the maxi-
mum motor support
1. ebike battery is almost empty
2. plug contacts of the battery
slide not connected
3. battery protection and charge
control defective
4. defect in display control or
motor control unit and motor
damage
5. manipulated or wrong settings
in display control unit
1. fully charge the battery
2. check the position of the batte-
ry slide*.
3. exchange the ebike battery*
4. exchange the respective com-
ponent*
5. reset to factory settings
Reset see point 3.3 (page 17)
Despite correct operation
the motor does not run
1. circuit breaker in brake lever
defective
2. soldered motor cable connector
3. battery cable soldered
4. manipulated or wrong settings
in display control
1. check cable contacts or replace
brake lever including cable*.
2. check plug connections*
3. check battery cable*
4. reset see item 3.3 (page 17)
Low range although battery
is fully charged
1. increased demands due to
changed load, gradient, headwind,
etc.
2. battery too old
3. battery defective
4. storage or use at too cold
ambient temperatures
(below 5(degree sign) C
5. brake system grinding
6. insufficient lubrication of one of
the moving components
1. reinforce own pedal insert
2. replace battery*
3. replace battery*
4.raise own pedal insert
Store battery at more than 7
degrees and less than 25 degrees
before riding
5. readjust brake*
6. check bearings, if necessary
regrease*
Battery does not charge
1. plug connections loosened
2. battery defective
3. charger defective
1. check plug contacts*.
2. replace battery*
3. replace charger