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115

Managing the Access Point

Running Diagnostics

Figure 59.

Pinging a client

Figure 60.

Running traceroute on ruckuswireless.com

Summary of Contents for ZoneFlex 7363

Page 1: ...Access Point ZoneFlex 7962 Dual Band 802 11n Smart Wi Fi Access Point ZoneFlex 7341 802 11n Smart Wi Fi Access Point ZoneFlex 7343 802 11n Smart Wi Fi Access Point ZoneFlex 7363 Dual Band 802 11n Smart Wi Fi Access Point ZoneFlex 7321 802 11n Smart Wi Fi Access Point ZoneFlex 7982 Dual Band 802 11n Smart Wi Fi Access Point Part Number 800 70379 001 Published March 2012 www ruckuswireless com ...

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Page 3: ...Point 17 ZoneFlex 7321 Access Point 20 ZoneFlex 7982 Access Point 23 2 Installing the Access Point Before You Begin 27 Prepare the Required Hardware and Tools 27 Perform a Site Survey 28 Determine the Optimal Mounting Location and Orientation 29 Step 1 Preconfigure the Access Point 34 Configuring for Management by ZoneDirector 34 Configuring for Standalone Operation or for Management by FlexMaster...

Page 4: ...55 Configuring NTP Server and Management VLAN 56 Default IP Addressing Behavior 56 Obtaining and Assigning an IP Address 57 Configuring L2TP Connection Settings 59 Configuring Local Subnets 61 Configuring Wireless Settings 62 Configuring Common Wireless Settings 62 Configuring Wireless Settings 69 Configuring Ethernet Ports 82 Setting Ethernet Port Type 85 Working with 802 1X on Wired Ethernet Por...

Page 5: ... Syslog Servers 108 Enabling Logging and Sending Event Logs to a Syslog Server 108 Sending a Copy of the Log File to Ruckus Wireless Support 109 Saving a Copy of the Current Log to Your Computer 109 Upgrading the Firmware 110 Upgrading Manually via FTP or TFTP 110 Upgrading Manually via the Web 111 Upgrading Manually via Local File 111 Scheduling Automatic Upgrades 111 Rebooting the Access Point 1...

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Page 7: ...e release notes Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the Ruckus Wireless Support Web site at http support ruckuswireless com Document Conventions Table 1 and Table 2 list the text and notice conventions that are used throughout this guide Table 1 Text Conventions Convention Description Example monospace Representsinformati...

Page 8: ...he ZoneDirector User Guide available from the Ruckus Wireless website Documentation Feedback Ruckus Wireless is interested in improving its documentation and welcomes your comments and suggestions You can email your comments to Ruckus Wireless at docs ruckuswireless com When contacting us please include the following information Document title Document part number on the cover page Page number if ...

Page 9: ...rks The BeamFlex antenna system consists of an array of up to fourteen high gain direc tional antenna elements that allow ZoneFlex Access Points to find quality signal paths in a changing environment and sustain the baseline performance required for supporting data audio and video applications Your ZoneFlex Access Point can be deployed in standalone mode or as part of the ZoneFlex Smart WLAN syste...

Page 10: ...ptional accessories that may or may not be included depending on the SKU purchased Getting to Know the Access Point Features This section identifies the physical features of each ZoneFlex Access Point model that is discussed in this guide Before you begin the installation process Ruckus Wireless recommends that you become familiar with these features ZoneFlex 2942 7942 Access Point ZoneFlex 7962 A...

Page 11: ...ncludes a Kensington lock on the side of the unit opposite the OPT and DIR LEDs and a lockable sliding door shown in Figure 1 that hides and protects the rear connector I O panel and status LEDs As your AP may be placed in a public location the lock and door mechanisms can help prevent tampering or theft Figure 1 ZoneFlex 2942 7942 side panel features Table 3 lists the various LED states on ZoneFl...

Page 12: ...e AP is still searching for a mesh uplink Fast flashing green two flashes every second The Access Point is functioning as a Mesh AP and the wireless signal to its uplink AP is fair 4 WLAN LED Off The WLAN service is down Amber The WLAN is up but no clients are associated and no downlink MAPs are connected Green The WLAN is up and at least one client is associated No downlink MAPs are connected Slo...

Page 13: ...quipment must be installed indoors within the same building including the associated LAN connections as defined by Environment A of the IEEE 802 3af Standard 7 Kensington Lock The Kensington lock feature located on the opposite side of the unit from the pictured LEDs is designed to prevent the sliding door from opening thus locking the unit The Kensington lock works with a Kensington MicroSaver lo...

Page 14: ...hernet and 10 100Mbps connections ZoneFlex 7942 Two RJ 45 ports supporting 10 100 1000 PoE Power over Ethernet and 10 100 1000Mbps connections Each Ethernet port has two LEDs which indicate the type of device that is connected to the port 5 OPTIONAL Button Not active in this model at this time 6 SOFT RESET Button Used to reset the AP This is a normal reset and does not reset the AP back to factory...

Page 15: ... lock on the side panel There are slightdifferences however in the side panel and rear panel elements Refer to the illustrations below for more information Side Panel Features Figure 3 illustrates the side panel features of the ZoneFlex 7962 For a description of each rear panel part refer to Table 6 Figure 3 ZoneFlex 7962 side panel Table 6 ZoneFlex 7962 side panel elements Number LED Button Name ...

Page 16: ...ty is good RSSI 15 Flashing green two flashes every second The WLAN service is up but no clients are associated Amber The WLANserviceisup atleastoneclient is associated but signal quality is poor RSSI 15 4 5G LED WLAN Off The WLAN service is down Green The WLAN service is up at least one client is associated standalone or at least one downlink MAP is connected RAP or uplink RAP is connected MAP an...

Page 17: ...l erase all settings that you configured previously 6 Sliding Door Protects the ports buttons and connector on the rear panel 7 Kensington Lock The Kensington lock feature located on the opposite side of the unit from the pictured LEDs is designed to prevent the sliding door from opening thus locking the unit The Kensington lock works with a Kensington MicroSaver lock 8 Power LED front Off Off Amb...

Page 18: ...t 110 240V AC Output 12V 1 0A DC Power can also be supplied via the 10 100 1000 PoE port 2 Lock Hasp The lock hasp works with a cable or Ruckus Wireless mounts The recommended lock type is Masterlock 120 series D T Q KAD types 3 LAN Ports Two RJ 45 ports one for a 10 100 1000 PoE Power over Ethernet connection and another for a 10 100 1000Mbps connection Each Ethernet port has two LEDs which indic...

Page 19: ...341 For a description of each front panel part refer to Table 8 Figure 5 ZoneFlex 7341 front panel 4 OPTIONAL Button Not active in this model at this time 5 SOFT RESET Button Use to reset AP This is a normal reset and does not set AP back to factory defaults Table 8 ZoneFlex 7341 front panel elements LED Description PWR LED Off Off Red Boot up in process Green On OPT LED Not used in this model Tab...

Page 20: ...e associated standalone or no wireless clients and no downlink MAPs are connected RAP Green The WLAN service is up and at least one wireless client is associated If Mesh is enabled no downlink MAPs are connected Fast flashing green The WLAN service is up at least one client is associated and at least one Mesh downlink is connected Slow flashing green At least one Mesh downlink is connected and no ...

Page 21: ...el part refer to Table 10 Table 9 ZoneFlex 7341 rear panel elements Number Item Name Description 1 OPT Button Not active in this model at this time 2 HARD RESET Button Pressing and then quickly releasing this internal button reboots the AP Pressing and holding it for six seconds resets the AP to factory default settings CAUTION Resetting the AP to factory default settings will erase all settings t...

Page 22: ...D Off The Access Point is not being managed by ZoneDirector standalone mode Green The Access Point is being managed by ZoneDirector Slow flashing green one flash every two seconds The Access Point is being managed by ZoneDirector but is currently unable to communicate with ZoneDirector Fast flashing green two flashes every second The Access Point is being managed by ZoneDirector and is currently r...

Page 23: ...WLAN service is up at least one client is associated and at least one Mesh downlink is connected Slow flashing green At least one Mesh downlink is connected and no clients are associated AIR LED Off The WLAN service is down Green The AP is functioning as a RAP or MAP and the uplink signal is good Slow flashing green one flash every two seconds Mesh networking is enabled but the AP is still searchi...

Page 24: ... RESET Button Pressing and then quickly releasing this internal button reboots the AP Pressing and holding it for six seconds resets the AP to factory default settings CAUTION Resetting the AP to factory default settings will erase all settings that you configured previously 3 10 100 Ports 2 Two RJ 45 ports for 10 100Mbps connections 4 10 100 1000 PoE Port One RJ 45 port for a 10 100 1000 PoE Powe...

Page 25: ...ble 12 ZoneFlex 7363 front panel elements LED Description PWR LED Off Off Amber Boot up in process Green On OPT LED Not used in this model DIR LED Off The AP is not being managed by ZoneDirector standalone mode Green The AP is being managed by ZoneDirector Slow flashing green one flash every two seconds The AP is being managed by ZoneDirector but is currently unable to communicate with ZoneDirecto...

Page 26: ...LAN service is down Green The WLAN service is up at least one client is associated standalone or at least one downlink MAP is connected RAP or uplink RAP is connected MAP and signal quality is good RSSI 15 Fast flashing green two flashes every second The WLAN service is up but no clients are associated standalone no downlink MAPs are connected RAP or no uplink RAP is connected MAP Amber The WLAN s...

Page 27: ...D RESET Button Pressing and then quickly releasing this internal button reboots the AP Pressing and holding it for six seconds resets the AP to factory default settings CAUTION Resetting the AP to factory default settings will erase all settings that you configured previously 3 10 100 Ports 2 Two RJ 45 ports for 10 100Mbps connections 4 10 100 1000 PoE Port One RJ 45 port for a 10 100 1000 PoE Pow...

Page 28: ...eFlex 7321 front panel Table 14 ZoneFlex 7321 front panel elements LED Description PWR LED Off Off Red Boot up in process Green On AIR LED Off The Access Point is operating as a Standalone or RootAP Green The AP is functioning as a Mesh AP MAP and the wireless signal to its uplink AP is good Fast flashing green two flashes every second The AP is functioning as a Mesh AP MAP and the wireless signal...

Page 29: ...east one client is associated No downlink MAPs are connected Slow flashing green one flash every two seconds The WLAN is up and at least one downlink MAP is connected No clients are associated Fast flashing green two flashes every second The WLAN is up at least one downlink MAP is connected and at least one client is associated 5G LED WLAN Off The WLAN service is down Amber The WLAN is up but no c...

Page 30: ...n 1 10 100 1000 PoE Port One RJ 45 port for a 10 100 1000 PoE Power over Ethernet 802 3af connection 2 RESET Button Pressing and then quickly releasing this internal button reboots the AP Pressing and holding it for six seconds resets the AP to factory default settings CAUTION Resetting the AP to factory default settings will erase all settings that you configured previously 3 Power Connect the po...

Page 31: ...82 front panel Table 16 ZoneFlex 7982 front panel elements LED Description Power LED Off Off Red Boot up in process Green On DIR LED Off The AP is not being managed by ZoneDirector standalone mode Green The AP is being managed by ZoneDirector Slow flashing green one flash every two seconds The AP is being managed by ZoneDirector but is currently unable to communicate with ZoneDirector Fast flashin...

Page 32: ...esh uplink 2 4GHz LED Off The WLAN service is down Green The WLAN is up and at least one client is associated Amber The WLAN is up No clients are associated 5GHz LED Off The WLAN service is down Amber The WLAN is up but no clients or downlink MAPs are associated connected Green The WLAN is up and at least one client is associated No downlink MAPs are connected Slow flashing green one flash every t...

Page 33: ...port for a 10 100 connection 2 10 100 1000 PoE Port One RJ 45 port for a 10 100 1000 PoE Power over Ethernet 802 3af connection 3 Power Connect the power adapter 12 VDC 1 25A to this socket Power can also be supplied via the 10 100 1000 PoE 802 3af port 4 RESET Button Pressing and then quickly releasing this internal button reboots the AP Pressing and holding it for six seconds resets the AP to fa...

Page 34: ...26 Introducing the ZoneFlex Access Point Getting to Know the Access Point Features ...

Page 35: ...ipment A notebook computer running Windows 2000 XP Vista 7 with one wireless 802 11a b g n network card and one Ethernet card installed A modem DSL or cable router or other device provided by your Internet Service Provider that brings Internet access to your site Optional A network switch or a DSL Internet gateway device NOTE If the AP is deployed with ZoneDirector follow the instructions in the Z...

Page 36: ...al environment Clear or open areas provide better radio range than closed or filled areas The less cluttered the operating environment the greater the wireless range Obstructions building materials and sources of interference Physical obstruc tions such as concrete pillars steel beams and filing cabinets can block or hinder wireless communication Avoid installing the Access Point in a location whe...

Page 37: ...ing in the general direction of its wireless clients The recommended orientation differs slightly depending on the Access Point model See the following sections according to your particular model ZoneFlex 2942 7942 7962 Orientation ZoneFlex 7341 7343 7363 7321 and 7982 Orientation ZoneFlex 2942 7942 7962 Orientation The dome shaped ZoneFlex APs 2942 7942 7962 have a wider horizontal plane coverage...

Page 38: ...nded orientation for maximum vertical plane coverage Figure 17 Recommended orientation for maximum mesh coverage Good Reach Excellent Reach Excellent Reach Limited Reach Excellent Reach Excellent Reach Excellent Reach Good Reach Good Reach Limited Reach Limited Reach ...

Page 39: ... and less horizontal range when mounted horizontally compared to the dome shaped ZoneFlex 2942 7942 and 7962 APs Figure 18 ZoneFlex 7341 7343 7363 7321 7982 recommended ceiling mounting orientation When wall mounted ZoneFlex 7341 7343 7363 7321 and 7982 should be staggered to maximize coverage Limited Reach Limited Reach Excellent Reach Excellent Reach Excellent Reach ...

Page 40: ...32 Installing the Access Point Before You Begin Figure 19 ZoneFlex 7341 7343 7363 7321 7982 recommended wall mounting orientation Excellent Reach Excellent Reach Excellent Reach Limited Reach ...

Page 41: ...e Access Point Before You Begin Figure 20 ZoneFlex 7341 7343 7363 7321 7982 wall mounting in a corridor top view Excellent Reach Excellent Reach Limited Reach Limited Reach Limited Reach Excellent Reach Excellent Reach ...

Page 42: ... use this method make sure that you do not change the IP address of ZoneDirector after the AP discovers and registers with it If you change the ZoneDirector IP address the AP will no longer be able to communicate with it and will be unable to rediscover it CAUTION If you configure an AP for management by ZoneDirector and later decide that you want it to be a standalone AP you will need to factory ...

Page 43: ...nect the other end of the Ethernet cable to the same Layer 2 subnet as ZoneDirector The same Layer 2 subnet means that there should not be any router between the Access Point and ZoneDirector 3 Log into the ZoneDirector Web interface and then go to the Monitor Access Points page 4 Look for the MAC address of the Access Point and then check its Status column If automatic approval is enabled the Sta...

Page 44: ... operating system refer to the documentation that was shipped with your operating system for information on how to modify the computer s IP address settings 1 On your Windows XP or Windows 7 computer open the Network Connections or Network and Dial up Connections control panel according to how the Start menu is set up On Windows XP click Start Control Panel Network Connections On Windows 7 click S...

Page 45: ...figured Figure 21 Sample configuration in the Internet Protocol TCP IP Properties dialog box 2 Connect the Access Point to the Administrative Computer 1 Connect one end of an Ethernet cable to an Ethernet port on the Access Point and then connect the other end to the administrative computer s Ethernet port 2 Provide power to the AP using either an AC adapter or a PoE injector or switch as describe...

Page 46: ...K depending on the browser to continue The Access Point s login page appears Figure 22 The ZoneFlex Access Point login page 5 In User name type super 6 In Password type sp admin 7 Click Log In The Web interface appears displaying the Status Device page 8 Continue to 4 Configure the Wireless Settings below 4 Configure the Wireless Settings To complete this step you will need to configure the settin...

Page 47: ...ings Table 19 Default wireless settings Setting Default Value SSID network name Wireless 1 to Wireless 8 2 4 Ghz Radio Wireless 9 to Wireless 16 5 GHz Radio only available on dual radio APs Encryption security Disabled on all WLANs Default management IP address 192 168 0 1 Table 20 Common wireless configuration Setting Recommended Value Channel SmartSelect Country Code If you purchased the Access ...

Page 48: ...ique and descriptive name that you want to call this wireless network For example you can type Ruckus Wireless AP This SSID is the name that will help users identify this wireless network in their wireless network connection application NOTE You may also configure other wireless settings on this and other Wireless tabs in addition to the settings described above although it is not necessary for co...

Page 49: ...heAccessPoint you can also use DHCP Option 43 or DNS to point the Access Point to the FlexMaster server For more information refer to the FlexMaster User Guide 1 On the menu click Administration Management 2 Scroll down the page to the TR069 SNMP Management Choice section 3 Verify that the Auto option is selected 4 In FlexMaster Server URL type the URL of the FlexMaster server on the network You c...

Page 50: ...ate with each other are provided in Check the TR069 Status FlexMaster Management Only on page 44 5 Disconnect the Access Point from the Administrative Computer 1 Disconnect the Access Point from the power source 2 Verify that the power LED on the Access Point is off 3 Disconnect the Ethernet cable from the administrative computer s Ethernet port 6 Restore the Administrative Computer s Network Sett...

Page 51: ...n your environment Ruckus Wireless strongly recommends that you verify that the Access Point is operating correctly To do this you will need to connect the Access Point to your live network temporarily and make sure that the network connection works and that wireless clients are able to associate with the Access Point and connect to your network and the Internet NOTE The network and power connecti...

Page 52: ...del Single Radio APs ZoneFlex 2942 7942 7341 7343 7321 If the single radio Access Point is operating normally and your wireless client was able to associate with it The WLAN LED is green If you do not have Ruckus Wireless ZoneDirector on the network the DIR LED is off This indicates that the Access Point is operating in standalone mode If there is a ZoneDirector device on the network the DIR LED i...

Page 53: ... successful contact If it shows a date in green this indicates that the Access Point was able to successfully communicate with Flex Master Disconnect the Access Point from the Network 1 Disconnect the Access Point from the power source 2 Disconnect the Ethernet cable that runs to the Access Point s RJ45 port from your network s router or switch You are now ready to deploy the Access Point to its p...

Page 54: ... lines fluorescent lighting fixtures and sources of electrical noise such as radios transmitters and broadband amplifiers There are no thick walls or metal shielding between the Access Point and the wireless stations Water or moisture cannot enter the case of the unit Air flow around the unit and through the vents in the side of the case is not restricted Review the recommendations in Determine th...

Page 55: ...ork name SSID and security settings if you enabled them on the AP match the settings on your wireless device Disconnect the AP from the power source wait 5 seconds reconnect it and then wait 60 seconds before attempting a reconnection Disconnect and reconnect the AP and the PC Replace the Ethernet cable with a new one if the relevant LAN port LED is not illuminated LEDs in each port light up durin...

Page 56: ...48 Installing the Access Point Troubleshooting Installation ...

Page 57: ...ermining the dynamic IP address in use by the AP The PC you use for AP administration should be on the management VLAN if VLANs are used in your network To log into the Web interface 1 On the PC open a Web browser window 2 In the address or location bar type the IP address of the AP Default IP address for standalone ZoneFlex APs 192 168 0 1 3 Press Enter to connect to the Web interface 4 If a Wind...

Page 58: ...og Out Button Table 21 ZoneFlex AP Web interface elements Element Description Menu Under each category Status Configuration etc are options that when clicked open the related workspace in the area to the right Tabs Contains additional options for the configuration page For example the Configuration Wireless page includes one tab for common wireless configuration and eight tabs for each of the avai...

Page 59: ...settings for these two radios need to be configured separately which is why the dual band AP Web interface has the Radio 2 4G and Radio 5G menu items instead of a single Wireless menu item in other models Figure 27 highlights the differences between the ZoneFlex 2942 and ZoneFlex 7962 menus Figure 27 Menu items are slightly different in single band APs left and dual band ZoneFlex AP models right H...

Page 60: ...52 Navigating the Web Interface If You Are Using a Dual Band ZoneFlex Access Point ...

Page 61: ...ZoneFlex network using ZoneDi rector refer to the ZoneDirector User Manual available in PDF format from the Ruckus website at http support ruckuswireless com documents In This Chapter Configuring Device Settings 54 Configuring Internet Settings 55 Configuring Local Subnets 61 Configuring Wireless Settings 62 Configuring Ethernet Ports 82 Configuring Hotspot Service 88 ...

Page 62: ...sAP The device name identifies the Access Point among other devices on the network 3 Optionally enter Device Location and GPS Coordinates to keep track of the physical location of the AP In Temperature Update specific models only enter the interval in seconds to record the internal temperature of the device 4 Under Service Provider Login change the login information as required Username Type the n...

Page 63: ...ring NTP Server and Management VLAN Default IP Addressing Behavior Obtaining and Assigning an IP Address Configuring L2TP Connection Settings Figure 29 The Configuration Internet page VLAN Settings Overview A Ruckus Wireless access point is essentially a network switch with the capability to service Wi Fi connections As such like many advanced switches Ruckus APs conform to the IEEE 802 1Q standar...

Page 64: ... correct time The default Ruckus Wireless NTP Server ntp ruck uswireless com can be used if you do not have an NTP server on your network If you want the AP to contact a different NTP server you can do so by going to Configuration Internet and entering the host name in NTP Server at the top of the page Management VLAN CAUTION Changing the Management VLAN will cause you to be immediately disconnect...

Page 65: ...work environment the AP will attempt to obtain an IPv6 address from an IPv6 Auto Configuration server Renewing and Releasing DHCP This task should be performed only if you have access to the DHCP server or have some way to determine what IP address has been assigned to the AP It serves as a troubleshooting technique when IP addresses to one or more networked devices provetobe unusableorin conflict...

Page 66: ...HCP to static IP addressing for use in managing or maintaining the Access Point Unless you are able to determine the IP address assigned by the DHCP Auto Config uration server to the Access Point it may prove helpful for anyone needing adminis trative access to assign a static IP address To assign a static IP address to the AP 1 Go to Configuration Internet The Configuration Internet page appears ...

Page 67: ...net 2 Under IPv4 Connection Type select PPPoE 3 Enter an IPv4 Primary DNS Server address Secondary DNS server is optional 4 Enter a PPPoE Username 5 Enter a PPPoE Password 6 Retype the password in PPPoE Password Confirmation 7 Click Update Settings to save your changes Configuring L2TP Connection Settings You can implement transparent bridging with ZoneFlex through the use of L2TP Layer 2 Tunnelin...

Page 68: ...server password 5 If your network requires PPP authentication configure the following fields under L2TP PPP Authentication Username Type your appropriate PPP user name Password Type the password appropriate to the account L2TP Tunnel Untag VLAN ID Enter the Untag VLAN ID for the L2TP tunnel 6 In Close WLAN When Tunnel Fail select Enable if you want to disable the WLAN when the tunnel connection is...

Page 69: ... subnet configuration options appear 3 In Local IP Address enter an IP address for the gateway The default address for Subnet 1 is 192 168 40 1 This address can be used to access the AP s Web interface for configuration and monitoring from devices connected to this subnet 4 In Subnet Mask typically you would want to leave the setting at its default value 255 255 255 0 for a Class C subnet with an ...

Page 70: ...otection mode These settings are applied to all WLANs Configuring Wireless Settings The Wireless tabs Wireless 1 through Wireless 8 on the 2 4GHz radio and Wireless 9 through Wireless 16 on the 5GHz radio provide settings for customizing each WLAN individually Refer to the sections below for instructions on how to configure each set of wireless settings Configuring Common Wireless Settings Common ...

Page 71: ...tion Wireless The Configuration Wireless Common page appears NOTE If you are using a ZoneFlex 7363 7962 7982 go to Configuration Radio 2 4G or Configuration Radio 5G 2 Make changes to the common wireless settings listed in the table below Setting Description Radio Network Dual radio APs only Allows you to change the name of the 2 4GHz and 5GHz radios default Radio 2 4G and Radio 5G ...

Page 72: ...321 is a single radio 802 11n AP capable of operating in either 2 4 or 5GHz mode Use this setting to select 2 4GHz or 5GHz mode See Figure 34 Channel This option lets you select the channel used by the network You can choose SmartSelect or choose one of a specific number of channels If you choose SmartSelect the AP automatically selects the best channel encountering the least interference to trans...

Page 73: ...oScout communication agent which relays location data from AeroScout Tags to the AeroScout Engine go to the Status Wireless page Refer to Viewing Current Wireless Settings on page 99 for more informa tion NOTE For other AeroScout related configuration refer to the AeroScout documen tation that was shipped with your AeroScout Tag and AeroScout Engine NOTE If ZoneDirector exists on the network you c...

Page 74: ...dvanced Settings Advanced wireless settings should only be changed by an experienced administrator Incorrect settings can severely impact wireless performance It is recommended that the default settings be retained for best performance CAUTION To fully benefit from the Access Point s capabilities it is advisable not to change these values unless absolutely necessary ...

Page 75: ... advanced common options 1 On the Configuration Wireless page click Edit Common Settings The Configuration Wireless Advanced Common page appears NOTE If you are using a ZoneFlex 7363 7962 7982 AP go to Configuration Radio 2 4G or Configuration Radio 5G Edit Common Settings 2 Configure the advanced settings listed in Table 22 as required ...

Page 76: ...rotection you control how 802 11 devices know when they should communicate with another device This is important in a mixed environment of both 802 11b and 802 11g 11n clients WARNING Activating this option and configuring the settings boosts the interoperability of 802 11b and 802 11g 11n devices but will severely decrease performance CTS only Choose this option to force all destination devices t...

Page 77: ... configured with separate security settings VLANs access controls and rate limiting policies among other settings Figure 36 Wireless settings To configure wireless settings 1 Go to Configuration Wireless The Configuration Wireless Common page appears NOTE If you are using a ZoneFlex 7363 7962 7982 AP go to Configuration Radio 2 4G or Configuration Radio 5G 2 Click one of the eight Wireless tabs Th...

Page 78: ...rotection Mode you activated on the Configuration Wireless Advanced Wireless page If Protection Mode is not active ignore this option For more information see Setting Threshold Options on page 78 Rate Limiting This button opens a page where you can configure upload and download limits per station For more information see Rate Limiting on page 79 Access Control This button opens a page where you ca...

Page 79: ...tting is available only with WPA encryption and 802 1X authentication Dynamic VLAN allows the dynamic assignment of VLANs to clients based on RADIUS attributes Enable this option only if your RADIUS server is configured to segment clients using dynamic VLAN DHCP Option 82 When this option is enabled on an SSID additional information will be encapsulated in DHCP option 82 and inserted into DHCP req...

Page 80: ... and should be avoided in favor of WPA if at all possible CAUTION WEP encryption has been proven to be easily circumvented Therefore Ruckus Wireless recommends using WPA whenever possible and only use WEP if your client devices do not support WPA CAUTION Using WEP encryption limits the performance of the AP to 802 11g rates If you select WEP encryption for a WLAN wireless devices that are capable ...

Page 81: ...ge Using WPA Wi Fi Protected Access WPA and Wi Fi Protected Access II WPA2 are two security protocols developed by the Wi Fi Alliance in response to the weaknesses of WEP Encryption Setting Description Authentication Mode Open is the only authentication mode available with WEP encryption Encryption Strength 64 bit Specify the key with 10 hexadecimal digits or 5 ASCII characters 128 bit Specify the...

Page 82: ...uire a RADIUS server but may not be supported on older wireless devices In some cases the older devices can be upgraded with adapters to take advantage of WPA PSK If you configure the WLAN with WPA PSK wireless users will not be able to connect to your WLAN unless their devices support WPA PSK and are configured with the same passphrase Figure 38 WPA settings To configure WPA encryption settings 1...

Page 83: ...m measure prior to the ratification of the 802 11i standard which introduced WPA2 WPA2 provides stronger wireless security than WPA and is the recommended option However older wireless clients may not be compatible with WPA2 For example WPA2 support on Windows XP requires a Microsoft patch and is only available on Windows XP with Service pack 2 or later WPA Auto allows both WPA and WPA2 devices to...

Page 84: ...rized state until verification has been received In unauthorized state only 802 1X traffic is allowed all other traffic such as DHCP and HTTP traffic is dropped For its wireless interfaces the Access Point can serve as the authenticator communicating between the supplicant and the authenti cation server WPA Algorithm TKIP Temporal Key Integrity Protocol is an older encryption algorithm that provid...

Page 85: ...Method menu then clickWPA The basic set of WPA specific encryption options appears on the page 4 Select 802 1X as the WPA Authentication mode Additional options appear 5 Configure the following settings to customize your 802 1X authentication RADIUS NAS ID Enter the network ID assigned to your RADIUS server Authentication Server Required Enter the information needed to estab lish a connection betw...

Page 86: ...the Wireless WLAN that you want to configure The Configu ration Wireless Wireless page appears 3 Look for Threshold Settings and then click Edit Settings The Configuration Wireless Advanced Wireless page appears 4 Review the options listed in Table 26 and then make any needed changes Table 26 Threshold options Option Description Beacon Interval The default value is 100 The value indicates the freq...

Page 87: ...lows you to cap the per client data transfer rates for a specific WLAN To enable per station rate limits 1 Go to Configuration Wireless NOTE If you are using a ZoneFlex 7363 7962 7982 AP go to Configuration Radio 2 4G or Configuration Radio 5G 2 Select the WLAN that you want to configure from the tabs at the top of the page 3 Click the Edit Settings button next to Rate Limiting The Rate Limiting p...

Page 88: ...e wireless network Disabling WLAN Access Restrictions If you select Disable WLAN access restric tions then MAC address based restrictions on which stations can join the WLAN are disabled thus any station can join If the WLAN uses encryption then the station must still supply the correct encryption passphrase The Access Controls table is hidden if the current mode is Disable WLAN access restriction...

Page 89: ... is selected which allows any wireless station to gain access to the wireless network If you want to change this setting follow the instructions below Figure 42 Access control settings To edit the ACL 1 Go to Configuration Wireless NOTE If you are using a ZoneFlex 7363 7962 7982 AP go to Configuration Radio 2 4G or Configuration Radio 5G 2 Click the Wireless tab for which you want to configure the...

Page 90: ...facturer is its OUI saves you having to enter all 24 million of them the table size is limited in the AP Router to 128 entries Some manufacturers produce devices using more than one OUI in which case you may need to enter each applicable one 7 Click Update to save your changes Assuming all parameters you entered are acceptable that row will be added to the table You have completed adding an entry ...

Page 91: ...hich correspond to the AP s Ethernet ports Setting Description Enable All Ethernet ports are enabled by default Unchecking this box next to a port disables that port entirely If you do not want to provide wired access through the AP uncheck clear the Enable box next to each LAN port Port Type See Setting Ethernet Port Type on page 85 for more detailed information Trunk port This port passes all VL...

Page 92: ...Route to WAN under Packet Forwarding and youhave selected Access Port as the port type This option allows you to select which subnet this port s traffic will be part of You must have previously configured a subnet from the Configuration Local Subnets page before it becomes available here 802 1X Configure the port as an 802 1X authenticator or supplicant The following options are available Disabled...

Page 93: ...to define the Untag VLAN the VLAN that the switch uses for forwarding filtering purposes when a frame arrives without an 802 1Q header VLAN Untag ID Enter a valid VLAN ID in this field to segment traffic arriving on this port to a specific VLAN Default is 1 Valid VLAN entries are 1 4094 Members Displays the VLAN membership of the port Membership is configurable only for the General port type See W...

Page 94: ...ng with credentials such as user name password or digital certificate to an authenticator which forwards the credentials to the authentication server for verification Authenticator The authenticator challenges the identity of the supplicant then passes its credentials to the AAA server If the credentials are accepted the supplicant is allowed access Authentication Server AAA Server The AAA server ...

Page 95: ...rt based or MAC based Authen ticator In Port based mode only one of the attached MAC hosts must be authorized for all hosts to be granted access to the network In MAC based mode each MAC host is individually authenticated If a Trunk Port is configured as a Supplicant a user name and password must be entered to authenticate the port to the 802 1X aware LAN switch If an Access Port is configured as ...

Page 96: ...ive VLAN for the port If the Ethernet port is configured as an Access Port it can be configured with only one Untag VLAN ID and its membership includes only that one VLAN If the Ethernet port is configured as a General Port it can be configured to include multiple VLANs in its membership and one Untag VLAN Configuring Hotspot Service Hotspot service can be deployed on standalone ZoneFlex APs throu...

Page 97: ... intended to visit upon successful authentication go directly to the URL that the user originally entered typically the browser s home page Redirect to specify a URL to which users are redirected after authentication This can be used to redirect users to a Login Successful page or a page that offers connection time information or a Logout button Primary RADIUS Server Enter the IP address of the pr...

Page 98: ...t More Options page Table 30 Optional Hotspot settings Setting Description Temporarilyblockuserafter__ unsuccessful login attempts Specifiy the maximum number of repeated authentication failures allowed Redirect temp blocked user to Enter a redirect URL to which blocked users will be redirected MAC Authentication If enabled the Hotspot service will attempt to authenticate users based on their MAC ...

Page 99: ...e is provided in the HTTP redirection Accounting Update Interval Specify the interval for RADIUS accouting requests Interim Redirect Interval Specify the interval after which users will be redirected to the login URL Maximum Session Time Enter the maximum session time in minutes Grace Period Specify the maximum time that a user may disconnect from the Hotspot service and return without the need to...

Page 100: ...ot be able to click through to other URLs that may be presented on a page if that page is hosted on a server with a different IP address Avoid using common URLs that are translated into many IP addresses such as www yahoo com as users may be redirected to reauthenticate when they navigate through the page To create Walled Garden rules 1 Go to Configuration Hotspot Walled Garden 2 Click Add New Ent...

Page 101: ...arden hosts table 1 Click the check box next to the entry you want to remove under the Remove column 2 Click Update The entry is removed from the list Allowing Unrestricted Access by MAC Address To allow certain clients unrestricted access to your Hotspot service 1 Go to Configuration Hotspot Unrestricted Clients 2 Click Add New Entry and enter the MAC address of each client in the fields provided...

Page 102: ...94 Configuring the Access Point Configuring Hotspot Service Figure 47 Configuring Hotspot unrestricted clients table ...

Page 103: ...In This Chapter Viewing Current Device Settings 96 Viewing Current Internet Connection Settings 97 Viewing Current Local Subnet Settings 98 Viewing Current Wireless Settings 99 Viewing Associated Wireless Clients 100 Changing the Administrative Login Settings 101 Enabling Other Management Access Options 102 Working with Event Logs and Syslog Servers 108 Upgrading the Firmware 110 Rebooting the Acc...

Page 104: ...rrent Device Settings Viewing Current Device Settings The Status Device page displays a general overview of the AP s current status including device name serial number MAC address current software version etc Figure 48 The Status Device page ...

Page 105: ... Status Internet page displays information on the AP s network settings i e the settings that allow the AP to communicate with your local network and the Internet Information includesIPaddress gateway DNSserver NTPserverandconnectiontype method of obtaining an IP address DHCP or static IP Figure 49 The Status Internet page ...

Page 106: ...cal Subnets page can be used to view the router local subnet configurations and list of any clients connected to those subnets If you want to make changes to any of these settings go to Configuration Local Subnets Refer to Configuring Local Subnets on page 61 for more information Figure 50 The Status Local Subnet page ...

Page 107: ...802 11n and 802 11a devices in 5 GHz spectrum only Channel Shows the wireless channel that the AP is currently using If you set the wireless channel to SmartSelect this field will show the value Channel SmartSelect Channel Width 11n devices only Displays whether the channel width is set to 20MHz or 40MHz Country Code Shows the country code that the AP has been set to use CAUTION Verify that the AP...

Page 108: ...oint to help you monitor wireless clients that are associated with your wireless network To view associated wireless clients 1 Go to Status Wireless The Status Wireless page appears NOTE If you are using a ZoneFlex 7363 7962 7982 AP go to Status Radio 2 4G or Status Radio 5G 2 Click any of the Wireless tabs Wireless clients that are associated with this particular wireless network appear under Con...

Page 109: ... settings 1 Log into the Web interface 2 Go to Configuration Device The Device page appears 3 Under Service Provider Login change the default administrator login settings In Username type a new user name that you will use to log in to the Web interface The default user name is super In Password type a new password to replace the default password sp admin The password must consist of six to 32 alph...

Page 110: ... You can also view and set up the connection to a Ruckus Wireless FlexMaster server under the TR 069 SNMP Management Choice options If your ZoneFlex device is to be managed by FlexMaster then the FlexMaster information server URL and contact interval is preconfigured before you receive your ZoneFlex device NOTE If you are configuring the AP to be managed by FlexMaster remember to point it to the F...

Page 111: ...ing the Access Point Enabling Other Management Access Options Figure 54 The Administration Management page To enable other management access options 1 Go to Administration Management The Management page appears ...

Page 112: ...HTTP port of 80 if HTTP has been activated You can manually change this port number if required HTTPS access By default this option is enabled This connection mode requires a security certificate a copy of which has been pre installed in the device HTTPS port This field lists the default HTTPS port of 443 only if HTTPS has been activated You can manually change this port number if required Certifi...

Page 113: ...to allow connections through port 443 If FlexMaster server is used open TCP ports 80 and 443 for HTTP HTTPS communi cations and TCP port 8082 for AP wake up commands FlexMaster Server URL URL of the FlexMaster server Digest authentication Username Digest authentication password Thisinformationisautomaticallygeneratedbythe AP and used for authentication with FlexMaster Change this value only if you...

Page 114: ...ng Other Management Access Options Viewing FlexMaster Management Status If you configure the AP to be managed by FlexMaster you can check the TR 069 Status section on the Administration Management page Figure 55 TR 069 status information ...

Page 115: ... referred to as the Periodic Inform Interval 5 Click Update Settings to save your changes After the AP registers with FlexMaster this Administration Management page will show the communication status between the AP and FlexMaster Table 34 TR 069 status information Status Information Description Currently using Shows the FlexMaster server IP address or URL with which the AP is currently registered ...

Page 116: ...k you can configure the Access Point to send the device logs to the server You will need to enable logging if disabled and configure the Access Point to send logs to the syslog server 1 Go to Administration Log The Administration Log page appears 2 Look for Log Status and then click Enabled 3 After enabling logging configure the following options Syslog Server Address To enable the AP to send mess...

Page 117: ...ID and Password 4 In Server Address enter the FTP or TFTP server IP address 5 In Filename enter a name for this file that you are saving NOTE Remember to add a TXT file extension to the file name especially if you are using Internet Explorer as your Web Admin host 6 Click Upload Now Saving a Copy of the Current Log to Your Computer You can also save a copy of the current log to your own computer i...

Page 118: ... a one time manual update right now By default the automatic upgrade option is disabled To get started with upgrading the firmware go to Maintenance Upgrade When the Maintenance Upgrade options appear decide which upgrade method to use Each of the upgrade options listed on the Upgrade page are discussed in the succeeding sections Figure 57 The Maintenance Upgrade page Upgrading Manually via FTP or...

Page 119: ...he AP Upgrading Manually via Local File If you have already saved a firmware file on your local computer you can upgrade directly using the Web interface 1 In the Upgrade Method options choose Local 2 Click the Browse button and locate the file on your local computer 3 Select the file and click OK 4 Click Perform Upgrade A status bar appears during the upgrade process 5 After the upgrade is comple...

Page 120: ...he clock starts right away and the actual upgrade will occur at the first effective interval After you click one of these two options a status bar appears during the upgrade process When the upgrade is complete the AP will reboot automatically at the time you specified in step 5 Rebooting the Access Point You can use the Web interface to prompt the AP to reboot which simply restarts the AP without...

Page 121: ...cted to do so by Ruckus Wireless support staff or by a network administrator Do this only if you are able to immediately reconnect the restored AP to your computer to reconfigure it for Wi Fi network use as detailed in Installing the Access Point on page 27 You can use the Web User interface to restore an inoperative AP to its factory default settings which will completely erase the configuration ...

Page 122: ...Access Point on page 34 At this time you can restore the network settings then replace it in your site for full network use Running Diagnostics Two network connection diagnostic tools PING and traceroute have been built into the AP to help you check network connections from the Web interface To run diagnostics for network troubleshooting 1 Go to Administrator Diagnostics The Administrator Diagnost...

Page 123: ...115 Managing the Access Point Running Diagnostics Figure 59 Pinging a client Figure 60 Running traceroute on ruckuswireless com ...

Page 124: ...ou have questions that this User Guide does not address visit the Ruckus Wireless Support Portal at http support ruckuswireless com The Support Portal hosts the latest versions of user documentation You can also find answers to frequently asked questions FAQs for each Ruckus Wireless product type ...

Page 125: ... 49 device location 54 device name 54 device settings 54 DHCP release 57 renew 57 DHCP Option 82 71 85 diagnostics 114 disable Ethernet ports 83 Dynamic VLAN 71 E encryption 71 Ethernet ports configuration 82 F firmware upgrade 110 FlexMaster 1 36 FlexMaster management status 106 FlexMaster server address 41 G General Port 83 86 H Help 51 Hotspot basic settings 88 network settings 94 optional sett...

Page 126: ...2 releasing DHCP 57 renewing DHCP 57 resetting to factory default 113 router mode 61 S site survey 28 SSID 70 standalone operation 36 syslog 108 T tabs 50 temperature update 54 threshold 70 traceroute 114 transmit power 68 Trunk Port 83 85 Tunnel via L2TP 70 84 U user name 54 V verifying operation 43 viewing associated clients 100 VLAN 82 85 overview 55 wired 88 wireless 71 W Web interface 49 WEP ...

Page 127: ...ZoneFlex 7341 11 ZoneFlex 7341 7343 7363 Front Panel 11 13 17 20 23 Rear Panel 13 16 19 22 25 ZoneFlex 7343 13 ZoneFlex 7363 17 ZoneFlex 7962 7 LEDs 7 rear panel 10 side panel 7 ZoneFlex 7982 23 ZoneFlex smart WLAN system 1 ...

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