SmartAlarm Instruction Manual Rev 2
Page 115 of 115
RMA FORM
RTK Instruments Limited
St James Business Park,
Knaresborough, North Yorkshire,
England. HG5 8PJ
Telephone: +44 (0)1423 580500
Facsimile: +44 (0)1423 580501
Web: www.rtkinstruments.com
Email: enquiry
@
rtkinstruments.com
Advance Replacement Tracking No RMA****
To request advance replacements for parts that have been reported faulty during the warranty period
please complete the details below.
Customer
Address
Contact
Telephone No
Fax No
Items to be returned
Qty
Part No.
Serial No.
Reported Fault
Note: If the replacement item is different this will be shown on the related
sales Order
RTK Commitment
As part of the ongoing service and support to our customers we agree to supply Advance
Replacements on the basis that our instruments are used as a critical part of plant control and
instrumentation and also in many safety critical applications.
Agreement from the client
As part of the agreement to supply parts as Advance Replacements we also need certain limited
commitments from the customer as follow: -
1.
The original parts shall be returned, within 30 days of despatch of the advance replacements,
to allow our QA / Test department to investigate the reason of failure. If the goods are not
received within this period then the user agrees to pay for the advance replacements (and
related carriage) in full.
2.
If the failure is found to be caused by RTK workmanship or component failure there will be no
charge incurred for the materials or the ongoing carriage.
3.
If the returned goods are found to have been damaged by incorrect operation or misuse a
charge will be incurred to cover the costs of repair, recalibration and carriage costs.
4.
If the returned goods are found to have no faults the user agrees to pay a handling,
inspection, re-test and carriage charge.
Customer Authorisation Signature
:-
………………………..
Name
:-
……………………….
FAX Back to +44 (0)1423 580501
