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79

Alpha5000ML owner’s manual

C

HAPTER

11

Troubleshooting

Most errors are described on the clerk screen and you are prompted with the
corrective action to take. For a list of common error messages and what they mean,
This section generally describes other possible issues and what to do. Select and
follow the procedure which best describes what is happening.

Paper End or Printer Errors

Both prompts means there is a paper problem.

Caution

Do not manually pull the receipt paper.

Always use the

Feed

key to

remove or advance the paper. Do not use sharp or pointed instruments in
the printer area. This can seriously damage the printer.

1

Check if you are out of paper. If so, replace with a new roll.

2

Check for a paper jam. If so, carefully remove any paper obstructing the printer.

3

Check and make sure the paper was aligned properly in the printer and that the
printer bar is snapped into place.

4

After the paper jam is successfully removed, press the

clear

key. If an error

message still appears, unplug the cash register, wait 10 seconds, and plug it back
in.

5

If there is a FUNCTION error and an error message still appears on the display,
press the

clear

key.

6

As a last resort, follow the directions for a Full System Clear. See Full
System Clear on page81.

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Summary of Contents for Alpha5000ML

Page 1: ...Instruction Manual Alpha5000ML Cash Register ROYAL ...

Page 2: ......

Page 3: ...ting Started 8 Installing the Paper Roll 10 Installing the Memory Backup Batteries 11 Setting the Language 12 Setting the Date and Time 12 Programming the Sales Tax 13 PC Based Software 14 3 Getting To Know the Cash Register 15 How to Get Started 15 Main Parts and Functions 16 Printer Compartment 17 Control Lock 17 About the Displays 18 Clerk Display 18 ...

Page 4: ...g Manager Passwords 31 Setting the Machine Number 32 Programming Department 32 Programming Department Names 33 Programming Department Preset Price 34 Programming Tax Status 34 Programming PLU Descriptions 35 Programming PLUs without a Barcode Reader 35 Programming PLUs with the Optional Barcode Reader 36 Printing the Program Confirmation Report 37 Clearing an Error 38 5 Setting up Your Cash Regist...

Page 5: ... Out of Stock 47 Clear EJ Full 47 Parameter Print 47 6 Ringing up Sales and Using Training Mode 48 Ringing up Sales 48 Ringing up Sales without a PLU Number 49 Ringing up Sales with a PLU Number 49 Ringing up Sales with the Optional Barcode Reader 50 Printing Receipts 50 Receipt on Demand 51 Using Training Mode 51 Entering and Exiting Training Mode 51 7 Programming Complex Tax Rates 53 Selecting t...

Page 6: ...ions 77 About the Serial Port 78 Connecting the Cash Register to a PC 78 11 Troubleshooting 79 Paper End or Printer Errors 79 No Receipt Printing 80 No Printing on the Receipt 80 Electronic Journal Memory Errors 80 The Cash Register Does Not Work at All 81 The Cash Register Does Not Work at All 81 Opening the Drawer When There is no Power 81 Half System Clear 82 Full System Clear 82 If Nothing Hel...

Page 7: ...r Correct a Department Preset with a Minus Percentage Discount 93 Error Correct a Multiplication of a Department Preset Price 93 Error Correct a PLU Sale 94 Error Correct a PLU Sale with a Minus Percentage Discount 94 Error Correct a PLU Sale with a Plus Percentage Rate 95 Error Correct a Plus Percentage Sale 95 Voiding an Entire Sale before Finishing the Sale 96 13 Product Information 97 Specific...

Page 8: ... you start to use the manual to set up and customize the cash register Key Operation When you need to press a key you see a picture of the key you need to press and the name of the key is in another font For example 1 If you are ringing up a clear press the clear key If you need to type something in the Number keys area what you need to type is shown in a special font For example 2 Using the Numbe...

Page 9: ...OU READ THE INITIAL SET UP AND MAINTENANCE INSTRUCTIONS BEFORE ATTEMPTING TO OPERATE THE CASH REGISTER Important Phone Numbers If you need help or want to order additional supplies use the following contact information Customer Service 1 800 272 6229 USA 1 888 266 9380 Canada 01 800 849 4826 Mexico Ordering Supplies 1 888 261 4555 Website www royal com To order items see Ordering Supplies and Acce...

Page 10: ...the Date And Time 7 Programming the Sales Tax Follow the on screen prompts to program the cash register Proceed to chapter 3 Getting to Know the Cash Register page 15 and chapter4 Setting Up Your Cash Register the Basics page 23 to set up the basics of the cash register Getting Started The Alpha5000ML has a 4 Line LCD operator screen setup is prompted through on screen instructions in PRG mode aft...

Page 11: ... dry place The box may be reuse in the future while moving to another location 2 Remove any tape on the cash register For example there may be tape on the Journal Compartment Cover Put the cash register on hard and stable service Keep away from rain and liquids A stable service allows the cash drawer to go in and out smoothly Do not put the register on a porous surface Do not place the register on...

Page 12: ... on the tabs located towards the back of the register This will expose the printers 2 Depending on the printer side which is out of paper use the release buttons to open the paper wells and release the print rollers 3 Drop the paper into the paper well so it feeds from the bottom of the roll towards the front of the cash register if the paper is placed incorrectly the printer will NOT print Pull t...

Page 13: ...batteries should have been included with your shipment Caution Make sure to install the backup batteries AFTER supplying power to your cash register If you put the batteries in the cash register first they can damage your cash register Put the batteries in when you are prompted 1 Open the printer compartment by lifting up on the tabs located towards the back of the register This will expose the ba...

Page 14: ...te from printing on the transaction receipts The Date Format can also be changed to print day month year year month day For more information see Date Format on page41 The time can print in either the 12 or 24 hour military time format The default setting is to print in the 24 hour format which is normally used To change to the 12 hour format see Time Format on page41 You can set the cash register ...

Page 15: ...e sales tax in the United States See Selecting the Tax System on page 53 for other sales tax systems To set Straight USA add on tax PRG TAX SETTING 1 Switch the control lock to PRG 2 Press Arrow Down key to select TAX SETTING Press enter 3 Tax1 Straight Tax and press the enter key 4 For straight tax use the Number keys to enter the sales tax rate for your area For example if your local sales tax r...

Page 16: ...er This saves you the time of having to program each register individually Check the Royal web site for any new features and upgrades to RegisterLink Using the RegisterLink software requires connecting your computer to the cash register using the serial port To connect your computer to the serial port you need to use the included null modem serial cable For technical details about the serial conne...

Page 17: ... cash register see the Quick Start sheet that came in the box with your cash register or Getting Started on page 8 How to Get Started Before you begin to program or use your new Royal Cash Register you should spend some time becoming familiar with the Control Lock System the Keyboard Functions and the Display It may also be helpful to review setting up and basic maintenance information ...

Page 18: ...follow the transactions 5 Clerk Display This display shows sales information programming prompts and more to allow operation of the cash register 6 Control lock Using the supplied keys the control lock allows switching to different register modes 7 Cash Drawer The cash drawer stores cash checks credit card slips and more that will accrue during sales transactions It can be manually locked as neces...

Page 19: ...Lock The control lock is used to change the cash register modes Your register is equipped with five modes which are used to perform the many different functions available The cash register is always in one of these five modes for any operation To change modes use the manager s key marked with MA and the operator s key marked with OP which came with the cash register For security purposes only the ...

Page 20: ...xt that will help you accomplish many of the different tasks necessary to use the cash register Use the keyboard to navigate through the display and enter any options If you have trouble with a particular function see its listing in this manual for guidance Customer Display The Alpha5000ML has a 1 line numeric customer display which can be rotated to many different angles This display allows the c...

Page 21: ... single entry coupon discounts process a returned item print a Department PLU programming dump report to void an item or transaction to delete the highlighted character correct the last entry during a sales transactions backspace and delete one character while programming feed the receipt or journal paper log in a clerk for a sales transaction turn the receipt printer ON OFF between transactions t...

Page 22: ...alculator mode in register mode sym toggle caps lock ON OFF while programming text register a Received On Account RA value mr recall a calculated value from calculator mode caps toggle caps lock ON OFF while programming text finalize a transaction as a check sale finalize a transaction as a charge credit card sale there are 3 charge keys preprogrammed on the 5000ML display the subtotal with tax of...

Page 23: ...the cash drawer If you lock the cash drawer this way you must have the key to open it again Even the emergency open lever will not open the cash drawer when it is locked with the key Important If the cash drawer will not open see if the lock on the cash drawer is turned to the right If it is the drawer is locked with the 777 key You need the key to unlock the cash drawer If the key is lost or lock...

Page 24: ...ly tip the front of the register up Underneath the cash register toward the back of the register you see a small lever 2 Push the lever in the only direction it will move The cash drawer opens If the cash drawer will not open make sure it is not locked with the 777 Drawer key Using the Accessory Drawer Your cash register has a small drawer above the cash drawer The Accessory drawer can be opened a...

Page 25: ...n receipts Setting clerk names Setting machine numbers Setting clerk and manager passwords Programming department keys Programming PLUs Clearing error messages and more Using the Displays Your cash register includes two displays 1 for the clerk or operator and 1 for the customer The customer display shows large easy to read fluorescent digits for easy viewing ...

Page 26: ...ogrammed this description appears Navigating the Clerk Screen Navigating the clerk screen is very simple See the table below for assistance using individual keys Use these keys To do this move UP DOWN LEFT and RIGHT through the menus and system options move FORWARD and BACK through the menus and system options confirm an entry and move to the next option to delete the highlighted character backspa...

Page 27: ...k display goes dark The cash register does not actually turn all the way off To light up the clerk display screen press any keys To change the backlight time PRG SYSTEM PARAMETER System Configuration 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the Password number and then press the enter key If you did not program a Manager Password go to the next step 3 Pres...

Page 28: ...sing the specific department key To access the letters in the green section press dept shift first Numbers can be entered at any time using the number keys You may need certain special symbols on the Alpha Keyboard For example if you need to use a or comma you can To access symbols press the sym key You can then use the arrow keys to scroll through the available symbols Press enter to input this c...

Page 29: ...characters Normal Size Double Wide Only the Header and Footer message supply the double wide characters If you use double wide characters the maximum number of characters you can use is reduced by half Header and Footer messages 6 Lines 12 characters each Setting Header Messages and Footer Messages You can specify a header message and or footer message to print on customer receipts Each message ca...

Page 30: ...ssage 1 Write out your store name and the header message you want to program 2 After writing out your message count the number of characters on each line The following example shows a message and the letter count including spaces INTERNATIONAL COFFEES 21 999 555 1212 12 222 EAST MAIN STREET 20 OPEN 7AM TO 6PM 15 COFFEES OF THE WORLD 20 Welcome Come Again 19 3 Complete the chart filling in extra un...

Page 31: ...tinue To program header messages or footer messages PRG RECEIPT SETTING Text Info 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the Password number and then press the enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select RECEIPT SETTING Press the enter key 4 Press the Arrow Down key to select Text Info Pres...

Page 32: ...to clear the character Now you can continue To set a clerk name and Password PRG CLERK SETTING 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the Password number and then press the enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select CLERK SETTING Press the enter key 4 Press the Arrow Down key to select one...

Page 33: ...tem Clear see Full System Clear on page 81 After you program a Password you must use it every time you go to the program mode or to go to X or Z report modes depending on which you set the Password for When you enter a Password it appears as asterisks on the displays for extra security To set manager Passwords also known as Universal Passwords PRG CLERK SETTING Manager Setting 1 Switch the control...

Page 34: ...own key to select System Configuration Press the enter key 5 Press the Arrow Down key to select Machine No Press the enter key 6 Follow the instructions on the display Programming Department Departments are a category of merchandise For example Department 1 can be House Wares Department 2 can be Food and Department 3 can be Women s Clothing and so on This helps you track what you are selling Each ...

Page 35: ...you are programming alpha descriptions use the alpha keys to spell out the words you want To use the letters and characters press the dept shift key and then press the key with the letter you want Use the round number keys to enter any numbers you want You must switch the input form to Digit with dept shift key You may need certain special symbols on the Alpha Keyboard Some symbols and internation...

Page 36: ...t of tax based on the department the item is assigned to You can set no tax or link to a single tax rate Tax1 Tax2 Tax3 or Tax4 or multiple tax rates to a department key For information about setting the tax rates see Selecting the Tax System on page53 You must program non tax or a tax rate for the department programming to be accepted Tax status settings Available tax status settings Non Tax use ...

Page 37: ... to 8000 PLU items programmed Programming PLUs consists of the following 1 Enter a name description for the PLU You must enter a description even if it is as simple as PLU4 2 Assign a price 3 Link the PLU to a department key with the appropriate Tax Status for that PLU 4 Attribute 5 Inventory manage For example if PLU 1 is a taxable item you can link it to a Department key which is set up for tax ...

Page 38: ... must be held about inch or closer above the symbol on the product to read the UPC or other barcode properly Important If you enter the wrong character press the bksp key to clear the character Now you can continue To program PLUs using the barcode reader PRG PLU SETTING 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the password number and then press the enter ...

Page 39: ...y 4 Select one key function and Press the key you want to change to be this function 5 To program the next key press subtotal to select one key function and press the key you want to change to be this function Printing the Program Confirmation Report Now that basic programming is complete check your results with a Program Confirmation Report If any mistakes were found during the program confirmati...

Page 40: ...nted on the register tape To erase an entry after you press a key that printed the entry on the tape during a sales transaction use the clear key to correct the error and undo the last entry If the cash register makes a loud error beep press the clear key to stop it If your cash register will not stop making a beeping sound after you press the clear key you can do three more things If you input th...

Page 41: ...ide references where you can see more detailed information Print Parameters The Print Options menu includes the options listed in this section To open the Print Options menu PRG RECEIPT SETTING Print Parameters 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go to the next ...

Page 42: ...LU 4 Barcode Specifies if the Barcode prints on the customer receipt when sale PLU 5 Receipt No Specifies if the Receipt No prints on the customer receipt 6 Machine No Specifies if the Machine No prints on the customer receipt 7 Clerk Specifies if a Clerk name prints on the customer receipt 8 NRGT Non Resettable Grand Total Specifies if the NRGT prints on the customer receipt 9 Auto Reprint Receip...

Page 43: ... Light Medium Dark 13 Subtotal Specifies to automatically print the Sub Total on all receipts when press subtotal 14 Subtotal Amount Specifies if print the subtotal amount on the customer receipt 15 Tax Amount Specifies to print the Tax information before the Total amount on the receipt or after the Total amount 16 Double Print Specifies five selections for Double Height print Null All Item Paymen...

Page 44: ... select SYSTEM PARAMETER Press the enter key 4 Press the Arrow Down key to select System Configuration Press the enter key The rest of this section explains each menu option Date Format The Date Format is set by selecting from the following 3 options This Date Format Looks like MM DD YY 04 09 11 DD MM YY 09 04 11 YY MM DD 11 04 09 Time Format The Time Format is set by selecting from the following ...

Page 45: ...lecting from the following 4 options This decimal point Looks like 0 0 X 0 0 1 X X 0 00 2 X XX U S Standard 0 000 3 X XXX After you program the decimal point you do not need to specify a decimal when you ring up sales or during programming Note Before changing the decimal digit you must clear the Daily Full report Backlight Time Specifies to set the backlight time for the cash register Language Sp...

Page 46: ...one department group are 10 Setting You may want to add a default percentage amount to an individual item or to a total such as a fixed tip or other service charge You may also want to deduct a default Minus Percentage rate from an individual item or from a total such as an employee discount or standard sale discount You can program and to achieve the two purposes There are three members in and se...

Page 47: ... enter the pre programmed default amount use 2 decimal places For example enter a 5 00 as 500 When you manually enter the refund during a sale enter a whole number with 2 decimal places For example enter 2 00 as 200 or enter 10 00 as 1000 When you use the coupon key the descriptor of the refund appears on the display and prints on the receipt Payment Setting You can specify a foreign currency to a...

Page 48: ...cifies setting maximum reprint counter when press enter after transaction Parameters To open the System Parameters menu PRG SYSTEM PARAMETER Parameters 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select SYSTEM PARAMETER ...

Page 49: ...n select one to print or all to print When you select all the report can use a lot of paper Before you print make sure you have enough paper installed in the cash register To print the Parameters X REPORT Parameter Print 1 Switch the control lock to X mode 2 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go...

Page 50: ...al sales that show up on reports For example you can train a new person about using the department keys and completing sales Training mode lets someone use the cash register without actually recording the sales in the sales history When you exit from the Training mode the training sales information is deleted Ringing up Sales After you have the basics programmed in your cash register you are ready...

Page 51: ...d place the money you are given in the cash drawer Close the cash drawer 8 Give the customer the receipt if the cash register is set to print receipts You are ready to ring up another sale Ringing up Sales with a PLU Number You can ring up a sale for an item that has a PLU number To ring up a straight cash sale with a PLU number and not using the barcode reader 1 Make sure the control lock switch ...

Page 52: ... are done press the enter key The cash drawer opens and the receipt or journal prints 7 Make any change needed and place the money you are given in the cash drawer Close the cash drawer 8 Give the customer the receipt if you set the cash register to print receipts You are ready to ring up another sale Printing Receipts You can turn the customer receipt printer on or off before sales Registration m...

Page 53: ...r transaction To print a receipt after a transaction is complete press the enter key Using Training Mode We provide examples to help learn how to use this cash register Using the examples can help you learn to use the cash register and the available features You can enter the Training mode at any time in the REG mode because it does not record activity in the machine totals However you cannot ente...

Page 54: ...aining mode print 4 Now you can ring up sales in training mode These sales do not appear in the sales reports To Exit Training mode 1 Switch the control lock to REG mode 2 If the clerk numbers are set do the following Using the round Number keys press the password and then press the enter key 3 Using the Round number keys enter the 000789 Press the subtotal key The receipt Exit Training mode print...

Page 55: ...hich no tax is charged Sometimes this is also called the maximum tax exempt amount By default your cash register does not set any base amount resulting in all amounts being taxable If your base tax amount is other than zero cents see Programming Table Tax in the United States on page 54 When you set up your cash register you programmed the cash register to use a simple sales tax appropriate for yo...

Page 56: ...ts to 24 cents the tax is 3 cents Select VAT Value Added Tax includes the tax amount in the price of the item You can only use one tax system at a time After you select the tax system as the Tax USA you want to use you can program up to 4 different tax rates If needed you can also link these tax rates together For example you can select Add on Tax and program 4 different tax rates When you program...

Page 57: ...t Add on tax rates for the United States PRG TAX SETTING 1 Switch the control lock to PRG 3 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go to the next step 4 Press the Arrow Down key to select TAXSETTING Press the enter key 5 Press the Arrow Down key to select the tax you want to change Press the enter k...

Page 58: ...akpoint after you enter the first value of the first regular breakpoint Press the Arrow Down key to select Add Press enter key Continue entering price ranges and the amount of tax for each range until you completely enter an entire sequence of repeating regular break points Press the Arrow Down key to select Add Press enter key the ECR will pop up the message 9 Repeat for each tax you want to set ...

Page 59: ...een 13 and 32 is 19 cents which means 19 is the second breakpoint The breakpoints continue in a particular sequence through the entire tax table Using The Worksheet complete Step B by calculating the breakpoints based on your state s Retail Tax Chart The sequence of breakpoints is divided into Regular and Irregular patterns All tax tables have a pattern of irregular breakpoints that leads into a r...

Page 60: ...is an example of how a tax chart can look Note A total of 63 breakpoints can be programmed on this cash register Use the worksheet on the next page to calculate the irregular breakpoints and regular breakpoints for your local tax Irregular breakpoints no pattern Regular breakpoints at least 4 examples of the pattern Enter these values when you set the table tax Press Allow Down key to select Break...

Page 61: ...use it as well To set a VAT tax PRG TAX SETTING 1 Switch the control lock to PRG 2 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go to the next step 3 Press Arrow Down key to select TAX SETTING Press enter key 4 Press Arrow Down key to select the tax you want to change Press enter key ...

Page 62: ...und Number keys area enter the tax you want to add You must use a 5 digit number 6 When you are done press the enter key 7 Repeat for each tax you want to set Printing a Confirmation Report To check your results see the Parameter Print on page 46 ...

Page 63: ...s Other management reports Electronic Journal reports You can view reports on the screen or print them You can also clear are port after you view it on the screen Clearing a report in Z mode removes the data for that report from the cash register When you are printing a report do not try to change mode key position so attempt any other task with the cash register Note Make sure you have a lot of c...

Page 64: ... the Arrow Down key to select Parameters Print Press the enter key 4 Press the enter key The all parameters report prints 5 Press the Arrow Down key to select Single Press the enter key 6 Select the parameter you want Press the enter key The all parameters report prints Running the Department Confirmation Report You can print a report that shows the active information for all programmed department...

Page 65: ... to the next step 3 Press the Arrow Down key to select Parameters Print Press the enter key 4 Press the Arrow Down key to select single Press the enter key 5 Press the Arrow Down key to select Clerk Press the enter key The all programmed clerk parameters prints Running the Management Reports The cash register maintains totals of all transaction information This information is saved in the memory o...

Page 66: ...t to print periodic readings of transaction totals during the course of several days This report does not reset to zero The available X reports are 1 Daily Full Report Shows all transaction data and sales totals 2 Daily Dept Report Shows quantity and dollar amount of each department group rung up today 3 Daily PLU Full Report Shows quantity and dollar amount of each PLU number rung up today 4 Dail...

Page 67: ...les amount since the report was last cleared 15 PTD RM Report Shows quantity and dollar amount of RM operation since the report was last cleared 16 PTD Single PLU Profit Report Shows profit amount of a specific PLU since the report was last cleared 17 PTD PLU Profit Report Shows profit amount of the specified group number rung up since the report was last cleared 18 PTD DEPT Group Report Shows the...

Page 68: ...orts These reports show transaction data and reset all totals to zero except the Running Grand Total You can print duplicate Daily reports This is useful if the register runs out of paper or if there is a power outage while a Daily report is printing However you must set the parameter in others to allow a second report to be printed For more information see 406 Options on page 49 EJF Report Common...

Page 69: ...ress enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select the report you want Press the enter key 4 The report appears on the screen Use the Arrow keys to move through the report You can print there port or clear it using the options on the screen Financial Report Example Totals are calculated for the Management Reports in the following way N...

Page 70: ...e Total Error Correct Total Transaction Void Total No Sale Total Quantity RA Amount Total Paid Out Amount Total Cash Sales Total Check Sales Total Charge Sales Total Cash Total in Drawer Check Total in Drawer Charge Total in Drawer Date Time X Daily report Item Qty Amount DEPT01 16 372 75 DEPT02 9 60 00 DEPT03 9 60 00 DEPT04 9 42 80 Total 43 565 55 1 Item 2 1 45 Subtotal 1 0 99 2 Item 1 0 50 Subto...

Page 71: ...69 Alpha5000ML owner s manual Report Sample Daily Department Report Daily PLU Report Daily Clerk Report ...

Page 72: ...Alpha5000ML owner s manual 70 Periodic Department Report Periodic Hourly Report Periodic Return Merchandise Report ...

Page 73: ...nic Journal has 9 500 lines of transactions in memory you see an error message after finalizing every transaction Print or clear the Electronic Journal as soon as possible to avoid losing important information Sales totals will still be recorded in the financial or sales reports Transactions already in memory are kept in memory until the Electronic Journal record is printed in Z mode or until you ...

Page 74: ...without resetting the memory You can run an EJ report for a specific date or time period To print X reports X Report 1 Switch the control lock to X mode 2 If you are prompted for a Manager Password type the password number and then press enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select the report you want Press the enter key 4 The report ...

Page 75: ...G SYSTEM PARAMETER System Configuration System Information 1 Switch the control lock to PRG 2 Press the Arrow Down key to select SYSTEM PARAMETER Press the enter key 3 Press the Arrow Down key to select System Information Press the enter key 4 The system information appears on the screen The total available number of PLUs are shown with the number you are using You also see the EJ information If t...

Page 76: ...es only those operations needed on the register Inserting and removing The USB port is located on the right side of your register Inserting a USB flash Insert a USB flash into the USB port Removing the USB flash Pull up the USB flash gently Note When inserting or removing the USB flash be sure to release it slowly Never touch or remove the USB flash while it is accessed otherwise the data stored i...

Page 77: ...itch the control lock to X mode 2 If you are prompted for a Manager Password type the password number and then press the enter key If you did not program a Manager Password go to the next step 3 Press the Arrow Down key to select Daily report Press the enter key 4 Select Full Report Press the enter key 5 Press the Arrow Down key to select Save to USB flash Press the enter key The ECR is writing th...

Page 78: ...lash the latter report does not cover the previous report Just behind the file number is different Export to EJ report files have the following documents EJ INDEX Indicate report the first time and the last one receipt time of a receipt in the exported EJ file EJ 04092011120544 Indicate the EJF exported time is 2011 04 09 12 05 44 Data Loading To load the programming data in USB flash to Cash Regi...

Page 79: ...revent damage to the cash register especially in restaurants and other locations where food and drinks are sold or prepared Keep the cash register away from dust dampness or extreme hot or cold temperatures To clean your cash register use a soft dry cloth Do not use harsh solutions containing alcohol or ammonia After storing your cash register in extreme temperatures below 32 degrees Fahrenheit or...

Page 80: ...register Connecting the Cash Register to a PC Using the RegisterLink software you can connect your cash register to a PC to download the information RegisterLink must be installed and the PC restarted if it was the first time you installed RegisterLink For specific information about using the RegisterLink software see the RegisterLink manual Before you start you must have the null modem serial cab...

Page 81: ...e paper Do not use sharp or pointed instruments in the printer area This can seriously damage the printer 1 Check if you are out of paper If so replace with a new roll 2 Check for a paper jam If so carefully remove any paper obstructing the printer 3 Check and make sure the paper was aligned properly in the printer and that the printer bar is snapped into place 4 After the paper jam is successfull...

Page 82: ... can hold up to 150 000 lines of transactions When the memory gets close to full a message appears telling you that the memory is nearly full If you are in the middle of a transaction press the clear key to clear the error message follow the instructions on the clerk display and finish the transaction Immediately after the current transaction is finished either print the Electronic Journal record ...

Page 83: ...ep the cash register from working properly If error still persists perform a Half System Clear procedure See Half System Clear If the Half System Clear did not work perform a Partial Reset See Partial Reset As a last resort perform a Full System Clear procedure See Full System Clear 2 If needed contact the Royal Customer Support hotline at 1 800 272 6229 for additional help Opening the Drawer When...

Page 84: ...ear If nothing else works perform the following procedure Caution This procedure resets the cash register to the factory settings You lose all your transaction information and programming information To do a full system clear 1 Unplug the cash register from the power source and wait 30 Seconds 2 Press 1379and Plug in the cash register 3 Press enter to confirm 4 Continue with normal operations If N...

Page 85: ...n is active enter the pass code and press the enter key Reminder Do not press the Decimal Point key when ringing up a price The following examples are in this chapter Adding Tax to a Non Taxable Department Cash Sale With Tendering Change Cash Sale Without Tendering Change Charge Sale Check Sale Dept Shift Key Exempting Tax On An Item Minus Percentage Discount Sale Plus Percentage Sale Multiplicati...

Page 86: ... Error Correct a PLU Sale with a Plus Percentage Discount Error Correct an Entire Sale before Finishing the Sale Transaction Codes The following codes appear on transaction receipts Transaction Codes The code Means this Number of Items Being Multiplied CASH Cash Transaction Total CHARGE Charge Transaction Total CHECK Check Transaction Total NO SALE No Sale Function or Open Cash Drawer Paid Out Rcv...

Page 87: ...partment Example 1 Assume the Department 2 key is programmed for no tax and theTAX 1 rate is programmed for 6 Ring up a 1 00 item in Department 2 charging the 6 tax rate To add or force tax to a non taxable department or a different tax rate 1 Press the key 2 Press the key and select Tax 1 Press the key 3 Press the key 4 In the Number keys area press 100 and then press the key 5 Press the key ...

Page 88: ...ring up a sale without tendering change 1 In the Number keys area press 100 and then press the key 2 Press the key You do not need to press the subtotal key if you do not want the subtotal of the sale to print 3 Press the key Charge Sale Example 4 Ring up a 1 00 item in Department 1 and finalize the sale with the charge key To ring a charge sale 1 In the Number keys area press 100 and then press t...

Page 89: ...then press the key 3 Press four times In the Number keys area press 300 and press again 4 Press the key 5 In the Number keys area press 1000 and then press the key Note The register returns to the Non Shift Mode after each department entry Exempting Tax On An Item Example 7 Assume the Department 1 key is programmed as a taxable department Ring up a 1 00 item in Department 1 without charging tax To...

Page 90: ... ringing a taxable item with a percentage discount tax will automatically be charged on the discounted amount the amount after the percentage discount is deducted To ring a minus percentage discount sale 1 In the Number keys area press100 and then press the key 2 Press the key 3 Select 1 Press key Note If the Minus Percentage Discount Rate is NOT programmed type in the 10 discount rate by pressing...

Page 91: ...ss the key 2 Press the key 3 Select 2 Press key Note You must pre program the plus percentage rate for 2 Multiplication of a Department Unit Price Example 10 Assume the Department 1 key is pre programmed for 1 00 Ring up this price three times To multiply a department unit price 1 In the Number keys area press 3 and then press the key 2 Press the key 3 Press the key Multiplying By A Fraction Examp...

Page 92: ...The number of times the No Sale key is used appears on the Management Reports Paid Out Sale Example 13 Indicates money taken out of the cash drawer Ring up 10 00 to show money paid out of the cash drawer To record monies paid out In the Number keys area press 1000 then press the key PLU Sale Example 14 Assume the PLU is preset for the price of 1 99 in Department 1 Ring up the PLU 1 To ring a PLU s...

Page 93: ...tment unit price 1 Press the key 2 Press the key Return Merchandise Example 17 Return Merchandise the Department 1 and Return Merchandise the Department three times To ring a Return Merchandise 1 Press the key 2 Press the key 3 In the Number keys area press 3 and then press the key 4 Press the key 5 Press the key Note The Return Merchandise function only can be performed before sales Refund operat...

Page 94: ... and then press the key 2 Press the key 3 In the Number keys area press 500 and then press the key 4 Press the key Note When using the Split Tendering function the sale can also be finalized with the Check key Substitute the key in Step 4 in the example above Error Correct a Department Preset Price Example 20 Department 1 is programmed for the price of 1 00 and Department 2 is programmed for the p...

Page 95: ...key Press the key and Select 1 2 Press the key Press the key and Select 1 3 Press the key Press Arrow Up key to select Department 1 4 Press the key and then press the key 5 Press the key Note If the Minus Percentage Discount Rate is not pre programmed type in the discount rate before pressing the key Applies only to 1 Error Correct a Multiplication of a Department Preset Price Example 22 Assume De...

Page 96: ...In the Number keys area press 1 and then press key 2 Press the key 3 Press the key and then press the key 4 Press the key Error Correct a PLU Sale with a Minus Percentage Discount Example 24 Assume PLU 1 is preset for the price of 1 00 in Department 1and the 1 is preprogrammed for 10 Void a sale with PLU 1 and a 10 discount To void a PLU sale with a minus percentage discount 1 In the Number keys a...

Page 97: ...n press key 2 Press the key and Select 1 3 Press the key 4 Press the key and then press the key 5 Press the key Error Correct a Plus Percentage Sale Example 26 Void a 1 00 item in Department 1 and void a pre programmed Plus Percentage Rate of 10 for 2 To void a plus percentage sale 1 Press the key Press the key and Select 2 2 Press the key 3 Press the key and then press the key 4 Press the key Not...

Page 98: ...e Sale Example 27 Void an entire sale before you press the enter key Void a sale for a 1 00 item in Department 1 a 2 00 item in Department 2 To void a sale 1 Press the key Press the key and Select 1 2 Press the key Press the key and Select 1 3 Press the key 4 Press the key ...

Page 99: ... display Printers 57mm alphanumeric thermal printers Ink Source Thermal printer no ribbon or ink needed Paper Supply 2 inch or 57 5 mm wide standard thermal paper Royal Reorder 013127 Memory Battery Roughly one month or so after power interruption Protection Technology CMOS RAM Electrical 8V 60Hz Characteristics Operating 0 40 Degrees Centigrade 32 104 Degrees Temperature Fahrenheit Dimensions 12 ...

Page 100: ...on which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 If applicable connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the...

Page 101: ...use of the product shall be deemed acceptance of this license GRANT OF LICENSE With the purchase of your product from Royal Royal grants you the right to use the Software which is contained in the product This grant is only for the specific person which has purchased the product In other words the license which accompanies each product is only for one person RESTRICTIONS You may not copy the Softw...

Page 102: ...the replacement of ink rolls ribbons time cards paper rolls or any other consumable or supplies used in the cash register or time clock and consumed through the normal use of the Product This warranty does not include cleaning adjustments parts or repairs required by circumstances beyond the control of Royal including but not limited to fire or other casualty accident neglect abuse abnormal use mi...

Page 103: ...pping instructions and additional information Please retain the original proof of purchase for your records to establish date of original purchase Your warranty starts with the date of original purchase This warranty gives you specific legal rights and you may also have other rights which vary from State to State This warranty is valid only on cash registers and time clocks purchased delivered and...

Page 104: ...ent 4 Slot Bill Tray Drawer CD510002 A Coin Tray not included Replacement 5 Slot Coin Tray CD500002 A Duplicate Cash Drawer 47300511 1 set of 2 keys Replacement Journal Paper Roll Spindle E16900150 Owner s Manual Alpha5000ML manual Model PS700 Barcode Reader 16881W For Prices and Availability Call 1 888 261 4555 or visit our web site at www royal com Prices and Availability Subject to Change Witho...

Page 105: ...le Tax Chart57 Examples 82 Exempting Tax On An Item 86 F Financial Report Example 66 Full System Clear 37 81 G Getting Started 8 Getting To Know the Cash Register 15 H Half System Clear 37 81 HALO 45 I If Nothing Helps 81 Important Phone Numbers 7 Inserting and removing 73 Installing the Memory Backup Batteries 11 Installing the Paper Roll 10 K Key Operation 6 L Language 42 M Machine No 39 42 Main...

Page 106: ... Tax System 53 Setting Alphanumeric Descriptions 25 Setting Clerk Numbers and Names 30 Setting Header Messages and Footer Messages 27 Setting Manager Passwords 31 Setting the Date And Time 12 Setting the Language 12 Setting the Machine Number 32 Setting Up Your Cash Register theBasics 23 Setting up Your Cash Register Parameters 38 Software Licensing Agreement 98 Specifications and Safety 96 Split ...

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Page 108: ...ROYAL Royal Consumer Information Products Inc 379 Campus Drive Somerset NJ 08875 Part No Alpha5000ML0408 Printed in China Date Jan 2014 Ver 001 ...

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