Rowe GrandSTAR, Service Manual

Page: 84 / 120

Troubleshooting Grand STAR Internet Jukebox
7-16 22022603
Trouble Symptom Probable Cause
The “Music on Demand” feature
does not work. The feature has never been
available in the location. 1. There is no Ethernet
cable connection
between the router and
the Core Computer.
2. The Ethernet cable is not
fully seated in the port on
the Core Computer or in
the back of the router.
3. The connection is loose
between the modem and
the router.
4. The cable is bad.
5. The Internet line is down.
The feature was available, but is
no longer available. 1. The connection has
become loose between
the modem and the
jukebox.
2. The modem was shut off
or lost power.
3. The Internet service
provider (ISP) is down.
4. The AMI Entertainment
server is down.