Use of Hazardous Substances in Electrical
and Electronic Products (China RoHS)
Ross Video Limited has reviewed all components and
processes for compliance to:
“ Management Methods for the Restriction of the Use
of Hazardous Substances in Electrical and Electronic
Products ” also known as China RoHS.
The “ Environmentally Friendly Use Period ” (EFUP)
and Hazardous Substance Tables have been established
for all products. We are currently updating all of our
Product Manuals.
The Hazardous substances tables are available on
our website at:
http://www.rossvideo.com/about-ross/
company-profile/green-practices/china-rohs.html
电器电子产品中有害物质的使用
Ross Video Limited
按照以下的标准对所有组件和
流程进行了审查：
“
电器电子产品有害物质限制使用管理办法
”
也被
称为中国RoHS。
所有产品都具有
“
环保使用期限
”
(EFUP）和有
害物质表。目前，我们正在
更新我们所有的产品
手册。
有害物质表在我们的网站：
www.rossvideo.com/about-ross/company-profile/green-
Company Address
Ross Video Limited
— 8 John Street Iroquois,
Ontario, Canada, K0E 1K0
Ross Video Incorporated
— P.O. Box 880,
Ogdensburg, New York, USA, 13669-0880
General Business Office: (+1)613-652-4886
Fax:
(+1)613-652-4425
Toll Free Technical
Support (North America):
1-844-652-0645
Toll Free Technical
Support (International):
+800 1005 0100
Technical Support:
(+1)613-652-4886
After Hours Emergency: (+1)613-349-0006
E-Mail (Support):
E-Mail (General):
Website
Technical Support
At Ross Video, we take pride in the quality of our
products, but if a problem does occur, help is as close
as the nearest telephone.
Our 24-Hour Hot Line service ensures you have access
to technical expertise around the clock. After-sales
service and technical support are provided directly
by Ross Video personnel. During business hours
(eastern standard time), technical support personnel
are available by telephone. Outside of normal business
hours and on weekends, a direct emergency technical
support phone line is available. If the technical support
personnel who is on call does not answer this line
immediately, a voice message can be left and the call
will be returned shortly. Our Technical support staff are
available to react to any problem and to do whatever is
necessary to ensure customer satisfaction.
Supporting Documentation
Ross Video provides a wide variety of helpful
documentation for the setup and support of your
equipment. Most of this documentation can be
found either on the Product Resources disk that
came with your equipment, on the Ross Video
website (
), or on the Ross Video
Community site (
•
Carbonite Online Help for DashBoard
— visit
•
Operation Manual (4804DR-110)
— operational
instructions for all Carbonite Black switchers
•
Setup Manual (4804DR-120)
— setup and
configuration instructions for Carbonite Black and
Carbonite Black+ frames
•
Carbonite Black QuickStart Poster
(4804DR-200)
— setup information and
specifications for the Carbonite Black and
Carbonite Black+ frames
•
Upgrade Notes (4802DR-500)
— upgrade
instructions, new features, and known issues for a
given software version
•
Software Licenses (4802DR-502)
— third-party
software licences
•
Carbonite Multilingual Safety Information
(4802DR-503)
— translated product safety
information
•
Carbonite Frame Fan Replacement
(4802DR-300)
— instructions for replacing cooling
fans in the Carbonite, Ca, Carbonite
MultiMedia, Carbonite Black, or Carbonite Black+
frames
•
Carbonite Frame RAM Replacement
(4802DR-301)
— instructions for replacing the
vi
• Document Information — Carbonite Black Setup Manual (v14.0)
